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December 2023 by Elaine Gangadin
Great selection. Staff is friendly and helpful. A little pricy.
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September 2023 by D Ali
Good customer service. However, the hand soaps keep changing, so I'm always getting the ones I like.
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May 2023 by Shivam Vyas
Great customer service at the location. From start to finish they cater to your request and help you find the products in the store.
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April 2023 by m coke
Sales are always great. The staff members are always exceptional.
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April 2023 by Dee Goddard
Average experience no one followed me around the he store, I picked up what I wanted and the cashier laughed at my Mom's lame jokes.
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March 2023 by Chelsea Haywood
Super clean everybody. They were super helpful to me and my daughter in suggesting scents.
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March 2023 by Patricia Revita
Helpful ladies and I took advantage of a 2for1 deal right now. I love using their creams instead of cologne.
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March 2023 by Elizabeth Lebel
Went here to exchange a wallflower plug that had stopped working. We spend a lot of money here every year. We buy in bulk and stock up regularly on the 3 wick candles and wallflower plug ins.One thing I love about this company is their policy to replace wallflower plug in's when they stop working, because the company is aware of the fact that these plug ins die quickly and aren't very well made. I also love that they take back candles if you don't like the scent when you get it home and burn it.Well that policy has apparently recently changed. I completely understand that with policies like this, people may abuse the leniency of the company but for loyal customers like myself, it is a reason we spend extra here.Well, I will rethink that going forward. We came to Pickering Bath and Body works and we interacted with an employee named Steph. Steph spoke to us as if we were pariahs. She stated that the policy had changed and that it no longer covered things like "normal wear and tear". She stated that the $15 plug ins only have a life expectancy of 6months to a year and that customers are expected to purchase new ones each time. We've asked many times about how to clean them to prevent wearing out and we are always told they can't be cleaned. Steph walked us over to the wall of plug ins and stated that they no longer carried the one we had (which was not a basic plug in) and our only option was a basic 9$ plug in. She then stood there and waited for us to pick one, like we were going to shoplift or something. It was myself and my mother by the way shopping. It was super distasteful. I will ABSOLUTELY be contacting head office to speak with someone about this experience. We replaced the wallflower plug in but we will never be back to that location.
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February 2023 by Darby Choi
Store currently has buy 3 get 3 free promotion on their popular body care and fragrance lines. I suggest waiting for their semi-annual clearance where the body care lotion, body wash, fragrance mist are $3.95 or 75% off.
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January 2023 by Shannon Cassidy
Very helpful and knowledgeable staff,Rene helped me and everything she suggested I purchased. If she's not a manager I'd be surprised because she was very attentive with the customers that came in, I wish all locations had someone like her. All the best this New Year.
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January 2023 by Sandra
I love Bath & Body Works but I went into the store at Pickering Town Centre today and noticed after entering that I was greeted no problem. Then I noticed the people not of my colour were greeted both coming in and going. How I know it wasn’t just me over reacting my son came in after and the same thing. I ended up just putting down what I had and left.
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January 2023 by G. D'Souza
You may be able to find pretty smelling soaps that a bit less cruel to those with scent or sensitivity issues - i.e. range of intensity and dyes used. Their small knick knacks are great for stocking stuffers, or small considerate useful gifts. People are helpful and friendly.
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January 2023 by Çârłtøñ Wård
I love the customer service there.. and the place is very clean and nice
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December 2022 by Lorna Murray (Lorna Inspires Image)
Glad l was able to stock up on supplies.
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December 2022 by Sang W.
Locate in the Pickering Town Centre, offers great selection of fragrances. Good service.
