-
July 2023 by glenn karkruff
Would not cover warranty of swst swivel on chairs, do not buy here. Beware
-
June 2023 by Diana Mancuso
I went here to pick up a Sierra Bistro Patio Set and was blown away by the beautiful outdoor furniture sets. They all looked like great quality and they had some really unique pieces. The staff was also very friendly.
-
July 2022 by Kim Johnston
Do not purchase DOT furniture. Owner and daughter will never honour any warranty. Jena Niceforo said to only expect the $2500.00 furniture to last 3-5 summers. It lasted 2 summers. They will not repair or replace just the chairs. The table and umbrella we repaired.Closed during covid but if your warranty runs out during that time....too bad is her attitude.WARNING: Don't buy from DOT !!
-
June 2022 by Gus Scaiano
Great product, but last 2 chairs never arrived. After much follow up and 6 wks, store made it right by substituting a different product.
-
May 2022 by Ram Anandappa
Great customer service Jedaiah was the sales person and the manager who was there Shawn was amazing to work with also. Great experience will refer friends and family over.
-
May 2022 by Brian Allen
The very helpful associate at the Pickering store was kind enough to help me locate product I was looking for at various DOT stores. The customer service was first rate.It appears they may have turned the corner from previous management!
-
April 2022 by Gianna Da Silva
Best customer service, Jedaiah was helping me pick out several pieces for our back yard. He was so patient and helpful, walked me through all the features and benefits and pricing as I was so overwhelmed with all the beautiful furniture. I would highly recommend!
-
September 2021 by Terry P. G.
Love these stores. I think I am attracted by their merchandising skills.It's laid out so well. Found some pillows here which would improve my outdoor set.All you back yard and patio needs can be found here. Spent some time browsing here.
-
September 2021 by Melissa Baxter
Extremely happy with the incredible service I received from Tracy. Recently purchased a conversation set and a parasol. She was very patient and recommended great functional pieces. My backyard looks fantastic!! Thanks so much for your help!!
-
September 2021 by Rick Troy
Today I received my dining set from Dot Pickering. Consisting of a dining table and eight chairs.What a great experience my husband & I had.April, the manager, herself took the time to help & guide us through the process.Tomorrow we will be getting our Tropical Relax Seating set again from Dot Pickering with the help of April.So stay tuned !!!April 13th-UPDATEHello Everybody.Here to do my follow up, from my stay tuned, Dot review above....Sorry about taking so long.Covid you know!!!So I have received my Tropical Relax Seating Set.Again, thanks to April, the Manager.She managed to find me this beauty that almost slipped through my fingers...Love this set!! So comfortable and relaxing..What a great place to start the day with a coffee and watch the sunrise but it's even better watching the sunset with a glass of wine!!Such a comfortable set that just can't be beat!!!P.S. Thanks April, your the best,,,,Sign The Troys
-
September 2021 by Neena Hogan
Excellent customer service from April! We came in just as the store was closing to get some chairs repaired. Despite having set the alarm and a personal emergency she took time to sort us out. In addition, she went the extra mile to get special permission to do a transaction over the phone saving me returning to the store just to process payment today. Can't say enough about April's attitude toward taking care of customers! We will be back to look at their indoor furniture inventory and will most certainly become regular customers.
-
September 2021 by Shelley Persaud
Today we visited DOT in Pickering to begin the process of choosing furniture for our new backyard oasis. With a lot of decisions to make we were a little overwhelmed. April introduced herself to us and offered assistance. She listened to what we are trying to accomplish and walked us around the store showing us different options. We decided on the 10x12 gazebo along with other pieces of furniture. April showed us patio tables and we found chairs that we really liked but couldn’t decide on which table was the right one. April made a suggestion and placed the chair we liked beside a table. Wow! It was perfect, making the decision easy. April was patient, professional and really listened. She made us feel valued and appreciated us as first time customers to DOT. We made our first round of purchases and she gave us her card. She made it personal and provided exceptional customer service. Thanks April for a really positive experience at DOT Pickering. We’re looking forward to visiting you again soon.
-
January 2021 by M F
Extremely poor after-sale service from April, the Pickering store manager. At the time of sale she was very friendly and helpful - I ended up spending over $5k on patio furniture. But when there was a problem after delivery, April couldn't be bothered to make any effort to help. It's unfortunate because I do like the merchandise and selection but based on principle I will not be returning to that store and I will resist buying anything online!!
