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May 2024 by Adeeb
Always call the location and book the car Do not book through scam sites… noman is very helpful in giving good car with good rate…
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May 2024 by Skills Knockout
Have been renting from past 2 years. The reps always help in the best possible way they could.Always dealt with Nouman. Kind and humble guy. Very cooperative and understanding.
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May 2024 by La Patissiere
Booked a car through Expedia, and the invoice clearly said, "All fees and taxes already included." At the time of deposit, the agent charged me tax on my bill. When informing him that my payment was inclusive of tax already, he said that's usually not the case but on re-reading my invoice multiple times, he said he would refund the tax amount along with the deposit amount when I returned the car.It's been 4 weeks since I've returned the car, but neither has the tax been refunded, nor does the manager, to whom apparently my case was escalated to, acknowledge or respond to my emails.This was my first and last experience with this company. I have rented cars multiple times from enterprise on Kingston rd and never ever had any issues whatsoever!
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May 2024 by Aleyiah Graham
Called me in for a recall. Gave me a rental and then mailed me a bill. I asked the management team. What is the bill about ? and they responded "it is for the gas that I didn't fill it back in the rental." My complaint was that I was never told by hert's company or acura itself beforehand. So a randomn check in the mail was uncalled for. This acura sent me to Hertz. Then told me after the fact that I needed to fill up the car to the max. Also, when I was trying to get reasonable customer Service I was treated disrespectfully. When I drove out of the parking lot, they told me my car wasn't insured. So please tell me why you're letting me leaving a parking lot to go to another building with an uninsured vehicle to get it insured, if I got stopped on the road while going to hertz. How can I claim ownership or or responsibility for the vehicle? Acura gave me.. I had to go home for my credit card before I arrived to hertz because acura told me They would need my credit card to put the vehicle in my name. I have went to acura and Hertz after the fact to address this bill and the customer service was poor. So I am just posting onlines to make other become people aware that when you go to Acura For a recall and you get a rental prepare to pay a bill.Now review is modified because I need to add in this part... I go to Acura they tell me I need to pay at bank or hertz when confonted.... I go to the bank they tell me they do not have access to pay this bill here. Now I go to hertz and the store clerk tells me that the manager will call me and have me pay over the phone or I have to go to go downtown to pay this bill. Yal are scammers. Horrible customer service, this will be the last of my acura. Waste of my time, money and energy.
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January 2024 by Asef Sheikh
One of Pickering’s top car rental places. Quick and easy rentals.
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December 2023 by Cathy Jackson
Excellent customer service!! Nouman Ali Mohammed was helpful and friendly and sorted us with a car quickly and hassle free. We will definitely look to rent again from here in the future. Super great!
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November 2023 by Ultimate Doritos
Harun is the best employee i’ve seen at any car rental location.
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November 2023 by Aamir Baggia
I highly recommend for anyone to rent from here. Staff was respectful and knowledgeable, they answered any questions and concerns I had. The car I received was a nice car, was clean and had no issues.
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November 2023 by Donna Cassidy
DO NOT rent from this location. If you absolutely have to, make sure you document with pictures and on any forms you sign any scratches, dents, etc. or you may find yourself blamed (and charged) for them yourself even though they were there when you received the vehicle.
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October 2023 by John Honorary
THIS IS BY FAR THE BEST RENTAL LOCATION AND COMPANY IN THE CITY OF AJAX/ PICKERING. I just left the Enterprise located at 355 Bayly St W, Ajax, ON L1S 1P1, after their Associate Name Peter disrespectfully declined to help me. HE threw my pregnant wife and I on the streets because he refused to print out my License which I had a copy for since it was temporary. I had valid information and everything to back it up but he refused and continued to ignore and disrespect us. Came here and the team at Hertz, were exceptional! truly an amazing group of people who all came together, found a place for my wife to sit after travelling all day, and gave us water and made the whole experience exceptional. I highly recommend renting from here and I will always be coming back. Thank you to the team and everyone that works here.
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September 2023 by Darshan Patel
This place is trash as they get you booked online but upon reaching out to the pick up location they are out of vehicles and along with that the person sitting at the shop doesn’t even call his service department to resolve this problem instead he said we as a customer have to call customer service and they weren’t helpful at all. This happened in a raw for past 3-4 times.
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August 2023 by Anith
Always have great service whenever I need a rental and the agent is very accommodating. Thanks for your support Nouman!
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August 2023 by Faisal Riaz
Great team of customer service reps, quick service, new cars that will wow you and leave you wanting to replace your own car so you can feel like super cool guy all the time, just like when you are in the rental. Thank you!
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August 2023 by Sidhartha Mohanty
This location offers very good cars , free upgrades too..Nouman helped me swapped to a better car that I rented from downtown location and helped to drop in picking go station. Many many thanks !
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July 2023 by Usama Uvais
Fast and reliable service. The staff is nice and very knowledgeable. Highly recommend this location
