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February 2024 by geremy unyi
This is the worst bank in the city. Potentially the worst bank I've ever dealt with. The service is sub par, the officers knowledge of what's going on is sub par, the lighting and atmosphere is old and dirty. There is never enough officers attending customers. Shame on Scotia Bank for this location. Just he better. Higher better people and act like your a bank and have more than enough money to put back into your space and training for your staff.
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December 2023 by E Eden
Scotia Bank is the most garbage bank I've ever seen in my life! 1st of all they're never open. If you have a job good luck getting into this bank during the day. When I try to do online banking the site seems to be down quite often. Half the features on my account such as scene+ are never working. But the bank makes sure to always take its fees on time. I'm closing my account this bank is horrible!
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August 2023 by Michael Fenton
I opened my account with Scotiabank in 2002. Today I closed my account after 21 years of loyalty because of the ignorance of the manager at the Port Colborne branch.She insisted in arguing with me about depositing cheques into my account which I have been doing for 21 years. She really felt the need to school me, talk down to me like I don’t know what I’m talking about. I’m glad I closed my account today because the level of ignorance has reached a whole new level where I no longer have any trust for them to hold my money.All TRUST IS LOST IN THIS BANK. I ENCOURAGE YOU TO LOOK AT OTHER OPTIONS!!!21 year customer that has enough today!!!
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June 2023 by Micheline Di Lorenzo
Highly annoyed. Attended the bank yesterday to pull out cash. Was told my card was defective, but turns out it was the banks' machine, not my card. Now stuck waiting 30 minutes on the phone, waiting to speak to a representative to be able to sign onto my online banking. Also, hoping this doesn't affect my ability to sign into my CRA account.
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August 2022 by J M
Awful service from the financial advisor
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May 2022 by Jon Goatman
Love this branch and everyone who works there!Great bunch of people!
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April 2022 by Juliet Starling
been with them going on two years and i love them they have always been friendly and professional
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January 2022 by Jake ZZimmerman
Absolutely impressed with the bank tellers at this locationThey are helpful, knowledgeable and fun !
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September 2021 by bigrik
staff does not know how there own products work ( visa, balance transfer)
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September 2021 by Terry D
The staff I know at the branch is very professional. Special shout out to Rosemary Stadnyk Manager. I had several questions re my account and some transactions I made. Within a few days Rosemary was able to answer all my questions. I deal with numerous banking institutions in the Niagara region and Rosemary is among the best banking official I have dealt with. Scotiabank should be very proud to have such a great representative there to assist with customers needs Rosemary it what customer service is all about.Whovevewr promoted her to her current position should get a raise....might want to consider giving her one too . Scotiabank Port Colborne ROCKS....got to mention Amie...my favorite teller at the branch...she gets it as dose everyone else there....keep up the great service..
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November 2020 by Alex McAvoy
Who is available to go to the bank from 930am to 3pm? Sweet Scotia
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November 2020 by Jordan Donnelly
They treat me with so much respect here its ridiculous. ❤?❤?❤
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September 2020 by Jodi Larocque
Went there to use the ABM to pay my Visa. Machine went down before I was able to use it. Was waiting a minute to see if it would come back up as the branch wasn't open yet. One of the ladies inside, Rosemary seen my standing there and came out to let me know the ABM wouldn't restart for awhile and asked what I was trying to do. I let her know and she was kind enough to take my payment and process it during business hours so I wouldn't have to come back. Above and beyond service. She could've just told me to come back later. Thank you Rosemary.
