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February 2024 by Lone Hansen
Purchased a "QUEEN" mattress, box spring, frame, and headboard from there, paid with cash. Over 2 weeks later it arrived and they set it up. I said this is not a queen to the 2 young men and argued with me about it! They came back and measured it and told me it is a Queen, but it showed between a double and queen size. Sheets were to big for it and tried it on another bed that is for sure a queen, and fit perfectly. Phoned again and the man on the phone argued with me say it was the right size! Refused to give me his name. Have purchased many appliances from there and have never had an issue, so much for trying to deal local :( Customer service was horrible. Never again have I been treated this way when making an exspensive purchase, I wish I could have given a 0 on this review! In addition, the bed is so hard it is like sleeping on a hardwood floor, so much for helping my bad back!
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January 2024 by The Powerful
Good review are probably mostly of people working there or fake .bought some appliances in November and we just got them .no calls no updates no opologie.it was supposed to be delivered 1st week of December. Not good at all. Better off buy at Hope depot or Rona
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January 2024 by David Pickleball
Great service and great prices. The only place one needs to look for appliances.
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December 2023 by Jason Zeran
Joice-Sweanor was an absolute pleasure to deal with. I got a great deal on my washer and dryer. I was able to pickup the appliances immediately and the service I received was top notch. I will definitely be a return customer and the experience was far better then dealing with a big box store!
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October 2023 by Private User
Purchased a month ago, still no product or explanation, or return call to explain when to arrive or anything. Called three times, still no explanation. Apparently no handle for dishwasher. Would not recommend this establishment. Only excuse from sales rep is he's always on holidays. Apparently no one else does his job when he's away. Ready to ask for refund and go somewhere else.
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October 2023 by Private User
Purchased a month ago, still no product or explanation, or return call to explain when to arrive or anything. Called three times, still no explanation. Apparently no handle for dishwasher. Would not recommend this establishment. Only excuse from sales rep is he's always on holidays. Apparently no one else does his job when he's away. Ready to ask for refund and go somewhere else.
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October 2023 by Susan Lapp
Best customer service ever! This is our second time furnishing a house with you guys and we are so pleased with the service. Thank you Ali for all of your expert advice!
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September 2023 by James Baitley
I understand why they are called JOYCE and SWINDLER now. My daughter purchased a new oven and 8 months later she has a private repair service . First they send someone to repair it and when they got home the door was lop sided. They said it needed a new door. A month later I called and it was still on order. I asked for someone to come and confirm it was the door . Finally someone came out and said it was a board. They keep no files on what has been done. Several service trucks for the company and I really don’t know what they fix.Just because you live in a small town , don’t expect them to take care of you
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August 2023 by Yvonne Rogoza
Excellent Service…purchased 6 Samsung Appliances 2 mths ago…all items are working well! The only concern has been the range controls ( the knobs are very sensitive and can come on with the slightest touch…for example ..leaning to close or when cleaning you can accidentally hit a knob …just need to be careful!A big thank you too Harold for looking after us ?
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August 2023 by Kelly Watson
I can’t say enough about Joice-Sweanor!! They really came through for me! ??♀️ I accidentally ordered a counter depth fridge as opposed to standard. The fridge was delivered free of charge only for me to realize it was the wrong size!! Paul Sweanor was great and the very next day had me pick out a new fridge and delivered it that night himself…still no charge! Thank you Joice-Sweanor Appliances Port Hope Ltd!!??
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August 2023 by Scott Martin
Spent 1000's of dollars at this store on appliances. 2 of 4 have broken in a few years and you will have to wait months for a technician to fix any problems.
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June 2023 by Luke DiMarco
Sold me a brand new dryer with a broken thermal resistor. Stopped responding after they had my money. Every time I phoned it was a different story. Waiting on parts, etc. Tried to charge be to diagnose the issue 14 days after spending $1000 on a brand new dryer. It has been almost a year and still have a broken dryer. Would recommend buying from here if you enjoy lighting your money on fire.
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May 2023 by Lisa Dahl
If I could give -5 stars I would. Terrible customer service and run around. Even if the prices are good, the hassle and the unprofessional service is NOT worth it. Don’t shop here!!
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February 2023 by Donna Carter
We have used this company for over 2 decades. I would go nowhere else for appliances. Excellently reliable service.
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January 2023 by Dianne Thomas
Yesterday we had two of your men deliver and install a stove and refrigerator. They were great. It was very difficult both the new and the old refrigerators had to be completely dismantled. They were great as it was a very big job to install the new, reassemble and then have to take away all the old with the same problem. They were absolutely great as it was a long tedious installation. We have dealt with Sweanor's several times and would never hesitate to recommend you very highly. Thank you again for a job well done.
