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January 2024 by Chris Street
Have bought 6 vehicles from this dealership highly recommend! Ian, Dave and Tony will go out of their way to make sure you’re taken of!
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January 2024 by Kristian Tolfree
Fantastic service all around at this dealer.
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December 2023 by Deanna Boucher
Well I must say I am extremely dissatisfied with the treatment I just received, the sales man Tony is fabulous but the dealership put my challenger in my mother's name and because I got her discount they are telling me it's my responsibility to get it changed. That's a huge mistake,I have purchased all my vechiles there Tony youramazing but I will longer be going there we were coming in the new year to trade the ram in guess we have to find somewhere new Do Not Go here this mistake is costing me money shame on them really loved this place told lots of friends and family to go here
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December 2023 by Dan Harvey
3rd car from Lakeridge.Awesome service.
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November 2023 by Dave Strathdee
My driver's door window dropped off its track on a cold rainy Friday. I got to the dealership 20 minutes before they closed hoping they would just put my truck inside the shop overnight as I don't have a garage. Expecting it would be repaired on Monday. The service department took it in to see what they could do. Not only did they put it in the shop, they said they'd have a quick look at it. 30 minutes later I was surprised to see a young man pull my truck around with the window fixed. Miss Sedore, the service advisor and the techs absolutely made my day! Top notch customer service! Thanks again!
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November 2023 by Dina Halabi
We attended this dealership in hopes of purchasing a Jeep and dealt with the sales manager, Dave. To say that the experience was unpleasant is an understatement.Dave made a grievous error in pricing when dealing with us and instead of just being accountable and owning the mistake so that we could wash our hands clean of it and walk away he lied to us through his teeth and tried to convince us that we had looked and priced out a completely different vehicle than the one that we were purchasing. In fact, he essentially told us that we purchased a vehicle that we never discussed price with in order to justify his mistake.We went in to sign the paperwork to purchase the vehicle and that is when we picked up on the enormous pricing difference from what Dave offered us than what was on the paperwork. We were told to "put a pin in it" by Chris and that we would speak to Dave on Monday as he doesn't answer his phone when he's fishing (I had taken the day off work to pick the vehicle up - which was already registered to me, and insured without ever having signed paperwork).Roll around to Monday and no call from Dave. In fact, we had to call Dave and then he said he would call us back and didn't. We then had to reach out to Dave again and this is when he tried to pretend as if we had discussed another vehicle entirely than the one that we wanted. Dave knew that we wanted to purchase a 4XE and mistakenly priced out the Sahara for us. Again, honest mistake, not a big deal, what is the big deal though is lying to our faces and telling us that we had agreed to the price that was offered for a Sahara not a 4XE. He then also tried to tell my husband that we were interested in the Sahara's even though he knew a nonnegotiable for me was that the vehicle had to have leather seats and neither one of those vehicle had leather seats. Moreover, we never test drove a Sahara and for him to suggest that we did is a joke as they are both parked in places that are in accessible to test drive them.The lack of accountability is mind-boggling and moreover the lack of integrity is incredibly upsetting. We were willing to go in and purchase a vehicle, and we would have purchased something else there, had Dave just owned his mistake and then we could have moved on. But instead he lied to us, he lied to his coworkers about his mistake and not only did he lose the sale, we will be sure to let everyone know how terrible the service was at this dealership.Dave also knew that we:1) Sold our existing vehicle and now did not have a car to drive.2) Purchased parts/tires in the sum of a few thousand dollars for a vehicle we no longer were getting due to his error.Nothing was offered in return except a half-hearted, disingenuous apology.This was posted to the Facebook page and then reviews were disabled on the account, with no response, and further to that, Dave went online and blocked my account from viewing the Facebook page. Does this sound like someone who hadn't done anything wrong or does this sound like someone trying to cover their tracks?This violates the Code of Ethics and I'm certain that if this had been done to me then it has been down to countless others.
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October 2023 by Mary Parbery
Honestly don't think these people want to sell me a new vehicle! I'd love to stay small town but not with the service or lack of we are experiencing right now.It's a shame.
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October 2023 by Carolyn Chapple
Incredibly happy. This place is awesome, staff are incredibly helpful and friendly.Honestly if you are looking to buy or trade in any vehicle, make them your first stop.Best & easiest trade in experience.
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August 2023 by Tim Holmes
My 2011 Ram 1500 had two issues that Jennifer and her service team at Lakeview Chrysler bent over backwards to fix. We were in the middle of moving when my truck wouldn’t start. Kudos to CAA for a 20 minute response time! The first diagnosed problem was a faulty starter motor. Issue 1 fixed. Issue 2 was more complex. Green rot had rendered my TIPM (fuse box) inoperable. It was an expensive repair. They tried a second hand unit but it was poor quality. I needed the truck for the coming weekend for moving as we needed to be ready for the movers on Monday. Jennifer and her team found my part; sent a driver to Peterborough to get it; the tech worked hard to install the unit and I got my truck back just before closing on Friday. I so appreciate Jennifer’s perseverance to stay on top of this repair and in so doing I’m able to take care of last minute moving and disposal. A true team effort saved the day. Thanks Jennifer and your service team. Well done!
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August 2023 by jocelyn hofstede
This place is amazing.Staff are phenomenal.I can not express enough words to explain. Best easy trade in experience I've ever had. Honestly if you are looking to buy or trade in see them first.Thank you guys for everything !!
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August 2023 by Katherine S.
Cannot write or say enough good about Lakeridge. 2nd vehicle, at NO fault of Lakeridge, has been a problem child. I moved it with me to Quebec. I now know the other end of the dealer spectrum. Sadly. I've called Trevor for service advice, and Dave / Chris / Ian trying to help me resolve an exit from the lease. Cars are cars, dealers are not. I would happily replace the Jeep with a new one - if I lived closer to Port Hope. Go buy a car there. You will not be disappointed in the service. They are true people, and the cars are great... just the odd one is issue - hey, I'm not perfect either. But Lakeridge is pretty darn close!And they are an amazing corporate citizen for your community!
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August 2023 by Cliffandlorie Stroud
We have been taking our 2014 Dodge Van for Service at Lakeridge Chrysler for approx 8 years now. We have always been pleased with the friendly front desk Staff and the Mechanical Service we have received. But last week, Jennifer, the Service Advisor went above and beyond our expectations. The morning before we were scheduled to attend an out of town event, the Engine Light came on. We were anticipating that we would have to cancel our trip but Jennifer told us to bring the van in and they would try to fit us in if they could. We were so happy when Jennifer called us later that afternoon to say we could pick up the van. We did not have to cancel our trip after all! Thank you Jennifer and thank you to the mechanic, Wayne. And thank you for the follow-up call Jennifer! Yes, we are very happy!!Cliff and LorieCobourg
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July 2023 by Troy Hamilton
They are the best. Bought my truck there, and I'll drive from Ottawa to them just to change my oil. Beautiful people and a very welcoming atmosphere.
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June 2023 by Samuel Gallant
I brought my truck in here after I heard a grinding noise while driving. The team at Lakeridge not only fit my diagnostic in same-day despite having a full schedule, but they were fast in figuring out that the problem was the differential and that it needed to be replaced. They were also very accommodating in getting me a loaner vehicle while we waited for the part to arrive, and kept me very informed throughout the whole process. They even got the repair done a few days early.After having a really negative experience with the dealership where I bought my truck, it's extremely refreshing to have a positive one here. I wish I had purchased the vehicle from Lakeridge to begin with.I think that the best measure of a dealership is how they treat you when things go awry, and Lakeridge has demonstrated that they go above and beyond, both in the quality of the repairs and in the dedication to good customer service.A special thanks to Jennifer at the service desk for her understanding and friendly attitude. It really makes all the difference.
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June 2023 by Appraisal Services Only
Absolutely amazing experience. I couldn't be more happy. Bought my very first truck and Eric and Chris made the whole experience seamless. They were professional, kind and cared about what my needs where. Thank you so very much to everyone at Lakeridge, I will be back. BTW loving the shirt and hat, you all are awesome.