-
November 2023 by Annette Grant
I like to share that our experience at this Store was horrible. We were snubbed, humiliated and ignored by two young Female Employee's. We live out of town and were in the adopt a Cat named Winston. The female Employee with red hair took my application and apparently lied ro me saying the Northumberland humain society will call us when approved. We went to lunch and stopped by the Humain Society to move it along. The manager was stunned that she was to call us and said it doesn't work like this. She called the store and when off the phone said congratulations go and get Winston. When we arrived there to pick him up, the red haired employee said she needed to hear from her manager. We felt neglected and like a out cast in the store as the two female employees talked among themselves. I left saying out loud I was going back to the Humain Society and she heard me and called them to warn them leaving us feeling like criminals. Long story short we never adopted Winston because a employee at the store worked hard to make sure it didnt happen. Sad for the cat and us as he would of had a good loving home. A horrible experience for my myself as a senior and as customer
-
September 2023 by Julie Heenan
Steve who looks after the fish at the store keeps the tanks so clean! Fish are all healthy and he will even special order in fish for you. The plants he gets in are super healthy and really good size and you cant beat the price! 5 stars for me, finally a local store for aquarium freshwater fish!
-
August 2023 by Connor Holmes
One of the groomers there seems like she enjoys hurting animals. No care shown for an 8 month old puppy. Quite aggressive with him. Was not happy, Manager is aware of the situation and did nothing.
-
July 2023 by Ian McEwen
Stood at the counter for close to 5 minutes while presumably a manager was on the phone discussing schedules.Completely ignored me, I had to wait until another employee came to the desk.
-
July 2023 by Ron Routh
Friendly knowledgeable staff. Well stocked & clean
-
May 2023 by Jenna Woodward
The staff is great! If you need something for your pet, this is the place to come! Love how Ashlie is always raising money for the Humane Society!
-
April 2023 by Maryann Sowden
I have been getting my dogs haircut here for a few years now but lately they have been very rude with myself and my mother, for example my mom was a few minutes like five minutes and they already booked someone else in and told her if she wanted to make another appointment it have to be a month later and an extra ten dollars... Um why do I have to pay an extra ten dollars for. This has not been the first time they have been rude
-
April 2023 by Aimee Tedford
Pet valu Port Hope is our go to spot for our rough collie. We had our first grooming session last week and it was so great. Thanks for making the experience so great for our nervous boy. :)
-
December 2022 by Rachel Deagle
My family and I love this store! The staff are so friendly, knowledgeable and kind. They remember you and your pets. My daughters ask to go here everyday! They have a wide variety of products and if they don't have exactly what you are looking for they will do their best to find it for you. The staff honestly treat you like family. Such a wonderful place, I honestly can't say enough good things about them. We would never shop anywhere else for our (currently) 10 guinea pigs and kitten.
-
December 2022 by D. D.D.
One star because I can't go any lower. I have had dogs my entire life and have never had such a poor grooming experience. She did not follow instructions, left irregular shave marks, missed areas, and the "Groomer" was incredibly rude. I wouldn't step foot in this store ever again.
-
November 2022 by Jeff Harman
They always have what our fur-baby needs and wants. The staff is great and always quick with a treat for our little Georgia. If you need something for your pet, this is the place to come! Cheers!
-
October 2022 by Candace T
The staff is always very friendly and more than willing to help. They’re great with our pets, and our children.
-
July 2022 by Katrina Zealand
Great service and helpful advice from staff. Always have what I'm looking for.
-
April 2022 by Paul Whiston
It's a really good Pet Value location, very clean, helpful staff and their fish tanks are spotless with a healthy and good variety of fish.
-
February 2022 by Lorra-Lea McKeown
I adopted Piper (aka Tingle then) through the Northumberland Humane society on Feb 12, 2022. Great staff, very friendly.
