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January 2024 by Scott
HelloI am new to Port Hope as of 2022. I came from a city environment and was looking forward to a small town home feeling. Pharmasave is the closest drug store to me only 4 minutes away and I thought it would be great for our family. However this is not the case! The staff there can be very rude, dismissive, stone faced and conceited. On many occasions I have asked simple questions and been ignored or made to feel like I was an inconvenience. On my last visit 2024-01-24 I stopped in to pick up an item and headed to the cash. The line was about 6 people deep and moving slow. The cashier left the cash to I assume price check an item for the customer who was at the cash. When the cashier was walking past I said “excuse me are you the only cashier working”. Without making eye contact or even seeming interested she replied in a whisper voice ”yes”. I then asked do you have anyone who can help you and she slowly kept walking with no response, totally disengaged with anything I was asking.This was just most recent visit, I could go on about other visits. Currently our family will drive 3 times as far to any other drugs store for service except Pharmasave. I actually polled people at my work at OPG about Pharmasave in Port Hope and found that most if not all avoid the store because of its toxic environment. Anyway I may stop in there because of the post office if needed but I’ll spend the extra time and gas to go to a more welcoming environment whenever possible. Nobody who is spending their hard earned money should be treated like this.
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January 2024 by Robin Murray
Knowledgeable and fast results.
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December 2023 by Abandoned Ontario
Terrible customer service in the post office. Went to drop off a package and the lady was incredibly irritated, watched her slam the debit machine down for the woman in front of me and kept complaining that she had been trying to take a break for 45 minutes. I would rather drive 30 minutes to another post office
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December 2023 by Heather
Great environment, very friendly knowledgeable staff. They always have the cutest seasonal gifts and products. A lovely way to spend a Sunday morning, strolling the stroll with a starbucks coffee (conveniently located in the store).
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December 2023 by Gillian Smoke
RUDE. I loved this store, my late father and I would always come here and poke around, a nice memory. But WOW, manager Samantha and Majid at the pharmacy completely bypassed us waiting in line only to help Samantha’s friend first “hey!! what are you doing here?” Completely making us feel invisible, and got his wife’s prescriptions first. And then when I confronted them, I was laughed at, she and her coworker talked about me under their breath right infront of me!! Extremely rude and unprofessional by a manager. I couldn’t help but leave in tears. Awful experience from the management team.
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November 2023 by Lisa Tutty
Very friendly staff, clean and bright store with lots of fun inventory in addition to the basics
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October 2023 by Tricia Stenekes
The pharmacy here is the best one I have ever experienced! The service is exceptional and the staff goes above and beyond to help their customers. Much appreciation for Bianca and all she has done for me. Staff is a reflection of how the pharmacy is managed so well done to everyone!
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October 2023 by Dexter Young
Decent selection, could be better with some of the shampoos and such. Security thought I was stealing when I clearly wasn’t and I had to empty my pockets for him while he kept on insisting I was stealing till he realised they were empty. Kinda weird experience. Store claims they don’t have security, doesn’t really matter what the people standing after the checkout are called, they perform the same role as security. To be fair this happened half a year ago so might be true.
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October 2023 by Anne Hoffman
This is my favourite pharmacy ever. It’s a gift shop, pharmacy, M&M, British store and Starbucks all in one. You can find the cutest/weirdest items there and none of it really makes sense but it doesn’t matter because somehow you need all of it. Best pharmacy in the area, 10/10
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September 2023 by Rob Dupuis
Walked in and found what I needed very quickly even if it was my first time here.
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August 2023 by Daintry Neighbours
Always receive the best service from Catherine and the pharmacy staff
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June 2023 by Jim McCubbin
Great shopping. British food section has some amazing stuff
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May 2023 by Jay Mapps
I go there very often & spend lots of money, but, I've experienced racism more than once at that store & nothing has been done! I try to get a job there got completely cut out, the manager refuses to speak to me, even after emails, still won't get hired there! The staff are GREAT though ?? they go out of there way to make your experience easy and fulfilling!
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May 2023 by Joe Craven
Excellent customer service in pharmacy and front store. Only poor service is customers that don't listen or refuse to understand. Only pharmacy I'll support
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March 2023 by Winniejean Waram
Pharmasave in Port Hope is by far the best pharmacy I know. Whatever you need, they got it. Free prescription delivery and don’t get me started with all the beautiful stuffs they have at the boutique. Their staffs are all so friendly. Bonus — they have Starbucks inside ?? Highly recommended ??
