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February 2024 by Ольга Уварова
A wide selection of products for animals of good quality.
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February 2024 by Vanessa LP
Ordered and purchased online on Dec 22 during the 75% off Christmas toys event. I thought this was going to be an amazing Christmas present for my 1 year old puppy and his friends.Canada Post took my parcel less than 2 business days from my community mailbox and left no note about my parcel being taken. They took it back to Ren’s Pets Head Office whom completed a return (WITHOUT CONSENT) on items that I have already bought and charged me for the shipping + restock fee.I requested that the parcel be reshipped as Canada Post offered to refund the shipping fee and Ren’s Pets told me that they already put my items back on the shelves and completed the transaction of charging my card.My order costed $58 and now I’ll be paying shipping + a restock fee of $32.14… more than 50% of my purchase order!I called both Canada Post and Ren’s Pets on Jan 2 due to the weekend and statutory holiday. I am seriously disappointed and utterly shocked with this customer service at the head office. Every Ren’s Pets store my pup and I have visited has been absolutely amazing.Thank you Ren’s Pets for providing my pup and I one of the worst holidays. ?
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January 2024 by Patricia l Silverthorne
Knowledgeable staff. Excellent customer service.
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January 2024 by Meaghan Edwards
Great store, from the service to the wide range of products. It was hard to select a toy to get my Ollie for Christmas!
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December 2023 by David Morris
Very courteous and easy going woman at the til. It helped that the item I got was 50% off and also more that I enquired about, for a later date.
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October 2023 by Tracy Spry
Order was easy to place on line. Everything was in stock and shipped the same day. Very happy with the selection on line and the sales are awesome!
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October 2023 by Lindsey McFarlane
The staff don’t seem to like dogs at the this location. I spent over $325, my dog was sitting nicely at the register, waiting for the treat that all the other Ren’s give him, only to be completely ignored by the staff. I mean, my dog is super cute too and was being good. Will drive to the Ren’s in Burlington instead which sucks because I’m literally a 3 minute drive from the Aberfoyle one.
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October 2023 by Marion Davies
Had a few free coupons for doggos birthday. They didn't have one of them in stocks so they were happy to switch me for another product which I appreciated because I don't live in Guelph.
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October 2023 by Nancy Balcarras
Like the store, like that it’s Canadian owned. Caters to dogs more than cats?. Inventory is an issue. Have tried to use online sales and saw that there was enough inventory for what I ordered. Later email says order canceled, no inventory. Called store, told 0 cans in stock, has been discontinued. “Sorry, our inventory is “off”. Then don’t advertise it as being on sale when it’s not available!!
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August 2023 by K Juhasz
Maddie was a big help yesterday, helping my dog try on different harnesses, gentle leader, etc to figure out how to reduce pulling during our walks. Maddie was patient and very helpful. A great customer service experience - thank you Maddie !
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August 2023 by Debbie Weil
Clean and friendly. Helpful but not bugging people. Leashed dog friendly location. Well stocked with quality products.
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June 2023 by Laura Mousseau
Incredible selection, always well stocked and the staff are superbly helpful and friendly.
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May 2023 by Oxana E.
I received an online order that was shipped from Puslinch, ON location. One of the items was Geib thinning sheers - it was in a dirty pouch with another pet's hair. It is disgusting to receive used item when you pay for a brand new. When I was able to reach someone on the phone there was no remorse or apology, she just advised to bring it to the nearest store for an exchange or refund. Well, this is a hassle. It will be returned of course and I am not sure if I want to buy expensive products online at Ren's anymore. Once they start sneaking in used products in mailed orders, there is no assurance that it is not going to happen again.
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April 2023 by Lou Yi
The store clean and tidy. The employees are friendly and knowledgeable. Happy to help furry-baby parent ?
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April 2023 by Paul Shufelt
My dog needs enzymes, Ren's has it, best price, always stocked, always fast service and great people!
