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February 2024 by Order Processing
Don't call them, always no people picks it up
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February 2024 by jiong huang
very professional and friendly staff. Thank you so much for finding me something i lost in the branch.
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January 2024 by Russ Crushh
I liked service which McKenzie showed me.fast-quick and solved my issue which Call Center couldnt do it. Thanks to her
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December 2023 by Emily W
i like how fast they clear the lineup, but just not the lady who was helping me (clear glasses with mask) have to repeat myself few times, break down my inquiry to small task, and not client friendly. maybe just new staff in bad day.
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November 2023 by Jackson Chen
Awful customer service lately! I have been visiting this branch for over ten years. Recently there are a few new tellers working here. These is a young lady wearing glasses that help me with my banking twice. Both times the teller rolled her eyes when I asked my question. Her attitude is always disgusted and impatient. Not sure why she’s working a customer service job with such attitude.There was another occasion that I requested some information from another teller who is less experienced. This teller was uncertain about the situation and asked her, she started showing her impatient and irritating attitude to educate the new teller. Then she started mocking me in mandarin, while telling the false information when a more senior person came over and explained.If any one knows how to report poor experience in the branch, please let me know.
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October 2023 by Mehdi Sadeghian
Great service I visited this busy branch their service is so fast and every staff is working hard to serve the clients as promptly as they can as methodically as they can.
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September 2023 by Hosh Zak
I was helping my mom transfer an RESP to my little sister. We went to another CIBC branch at Yonge St and High tech and they were beyond useless. Highly advise avoiding that branch, they might secretly be working for TD or Scotia or something.However, this branch was fantastic. They got us in to see an advisor on the same day! She was a young Asian lady who was very knowledgeable and thorough. Very pleased with their service. Great staff. Great service.This was at least a year ago.
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July 2023 by Jim Zarate
ATM dispensed foreign currency, I went in and customer service was aware of the issue but told me I should’ve used the one on the right. The gentleman also said because I was using a TD card that this branch would not be able to assist in the reimbursement. Now I’m out $80 and I’m going through hoops to try and get my money back. My bank has said it is a recurring issue with their ATMs and advised me not to withdraw money from CIBC for the time being.
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July 2023 by Olivia Chen
Horrible services. Tellers legit look like they are miserable working here. The manager does not know what she is doing and kept on delaying things. Super unorganized. Honestly, if working here make you that unhappy, don’t do it. It’s not healthy.
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July 2023 by K H
Service is inconsistent. The personnel near the door gave the wrong guidance, but there are knowledgeable people behind the counter.
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June 2023 by ren stephanie
The receptionist is very patient and enthusiastic. My personal financial advisor is very professional and helps me manage my personal finances. I am very satisfied with their service. It is very efficient to handle business here every time. Their decoration are beautiful, clean and spacious.
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June 2023 by Ang L
The assistant manager Yong is so professional.I went in with a problem and she helped me fixed it right away. The staff is very friendly
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June 2023 by Alex Petrisor
Service was fast and efficient, tellers were knowledgeable and helped me with my problem
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June 2023 by john smith
No line ups at this location like what people said previously. Great service!
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February 2023 by Z你没吃过派大星?
Esla Wong is very patient and very capable! She would solve a transaction problem for me based on her life experience. Being organized makes me feel good!
