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November 2023 by Jennifer K.
I have a Love and Hate Relationship with Costco! It is fun to browse the store and pick up a Rotisserie Chicken. But I ended up buying so many nonsense and the chicken ++ cost me $100+. This Costco is my to go location. I found it is less busy than others. I usually able to find a parking if I don't mind walking from the far lot near Petsmart. The selections seems to be a little less than Yorktech's location but I always able to find more than I need. Food Court has the usual $1.50 hot dog and I love ordering the Poutine (always a lot of cheese curds!) Check out is fast and the staff seems to have a good system to move the lines. Staff always eager to help.
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September 2023 by Ty Chan
First off I can't speak for everyone else that's had a bad experience at this location, but for me personally for the most part it has usually been good.I'm only giving it a 4-Star rating as there are issues; for instance:1) parking is hard to find on some occasions(generally Tues nights seems to have lighter traffic) or if you need to pickup something quick, then 15-20mins before they close is quite easy.2) even though express checkout has been added recently in the past year, there should be something to direct traffic as most customers lineup not knowing their are actually two separate lines.3) the pharmacy is quite packed most of the time, but some instances during rush hour it could have 1/2 customers lining up if you keep an eye out during your shopping; the fees however are cheaper and if you just want to pickup prescription then it's effective(not sure about the other services as never tried).All in all it's a good store that provides the products and services I need for where I'm located(compared to Markham & Scarborough sites) and they have an easier return policy compared to the aforementioned stores.
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August 2023 by Ailun H.
This Costco was packed when we went this Friday evening, full of people shopping or just enjoying food at the cafeteria. Note: If you are from the US shopping at a Canadian Costco, they don't accept US Visas here. However, if you have a Costco Citi card, that works! Sadly, they don't have a lot of good sparkling water options here. My friends and I had a hard time finding one that we liked. However, they had men's Hokas on sale for 99.99 so we had to cop a few pairs, haha. Costco is a fun time! We also enjoyed some poutine (which you can't get in the US). The fries were pretty soggy but the poutine was pretty good for what it was. It is really heavy so definitely have a few friends to share it with if you're not able to eat it on your own. I wish the gravy was hotter and the cheese curds were just OK. Overall, worth a try! I hear that the fries by themselves (without the gravy or cheese curds) slaps.
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August 2023 by Sheila C.
Lots of people buying in bulk here! I have no complaints. It's a bigger Costco first of all, compared to its counterparts in Markham. So in terms of space, it's winning! What really gets me with this Costco however, is that they always have what I need. Maybe because of its size? They are always well stocked and have full of produce. I do find shoppers here a bit more aggressive with driving and finding a parking spot, so I recommend parking farther from the exit and walking over. Other than that, great Costco! I recommend it!
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June 2023 by Jane Zhao
Very bad service... won't go next time.
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June 2023 by Shahram Gh.
Struggling to transfer my family profile from this location to Costco Newmarket. They have not transferred all medications upon Costco Newmarket request. Time to time they refill some prescription without our consent by contacting our physicians and then texting us reminding about ready to pick up medication. This never happened during 6 years we were using their service but since we decided to transfer our profile to a closer pharmacy. Very unprofessional and unethical!
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May 2023 by Eugene Park
I picked up my travel vaccination at noon, I asked if I can recieve vaccination with costco pharmacist, they told me to book appointment. That same day, I called to book for the vaccination because the online website only had the option to call, not book. When they recieved the call, they told me to book online, I explained that there is no option for me to book slots unlike the covid vaccine myself.They put me on hold (no problem), then stated the "pharmacist does not give that vaccine" when it clearly states on the pharmacy website that they can administer that specific vaccine. They put me on hold again (no problem), then they said "okay pharmacist can give", then stated that they only have one foreseeable appointment time and they cannot book me for any other time yet. We don't know which pharmacist are available yet, only a few pharmacist can give that vaccine, you should call again next week to check." When I called 2 other costco pharmacy locations markham and downsview, they told me their pharmacist can give it and to come in today!I'm not upset about having to book appointments (thats the case everywhere), it was an upseting experience because they were initially refusing to provide a service that they were able to and that they were not even informed on which services could be booked online or had to be called in. Then they did not provide me ANY information on other options such as the available walk ins with other locations.
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May 2023 by Raymond Zhang
2023-ReviewI had an incredibly disappointing experience at this Richmond Hill Costco Pharmacy again. To put it simply, their service was terrible. They failed to fill one of my prescriptions without any notification or explanation. When I inquired about it, I was informed that the pharmacist had rejected the prescription because they believed it had been issued two months earlier by my dentist.The most frustrating part of this whole ordeal was the complete lack of communication from Costco Pharmacy. Not only did they not notify me of their decision not to fill my prescription, but they also failed to inform me of the reason for their rejection. I had to take the initiative to ask what was going on, and even then, I was given vague and unhelpful responses.In my opinion, this level of customer service is unacceptable, especially for a pharmacy that is supposed to be reliable and trustworthy. It's not enough to simply reject a prescription without explanation or notification. As a customer, I expect to be treated with respect and to be kept informed of any issues or delays.Overall, I cannot recommend this Costco Pharmacy based on my experience. Their poor communication and lack of professionalism have left a bad taste in my mouth, and I will be taking my business elsewhere in the future.2021-ReviewI am "glad" I am not the only one feel this is worst pharmacy I ever have experience with.The last time I picked up my medicine was 2018. So I change to other pharmacy due to the unprofessional and rude service.Yesterday I just want to give another try. Same bad service after 3 years.DON'T GO THERE!
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April 2023 by Danny Lam
Poor serviceOne may save a dollar or two having a prescription prepared by this pharmacy but be prepared for undue wait time, long line, less than friendly staff and unfulfilled promises. My prescription was almost depleted and after ordering for a refill by phone, I was promised it would be available two days later. When I went there I was told the medication was on order and would be available the next day. Next day came and I went and was told it was still unavailable until four days later. The pharmacy assistant was totally unsympathetic and couldn’t care less. Not a word of apology or explanation for broken promises.
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January 2023 by Wynne L.
It was just before the end of the year when we came to get some shopping done. We saw the Disney rugs on sale and decided to get one. When checking out, the cashier had difficulty finding the price on their system. There wasn't a barcode on the rug. Gerlyn (I hope I spelled her name correctly) was assisting this cashier, so she went to check the price and find the number needed for entering into their system. She went to check at least a couple of times, but the price and size of the rug didn't match. A supervisor had to come for help. It turns out this rug was a return from an online order and not the one we actually wanted; they looked so similar when rolled up. The supervisor took away the rug we had, and Gerlyn went to get the correct rug. This process did take quite some time, but I'm so glad that Gerlyn was there to assist us. She was pleasant the whole time and not fazed by how busy the store was.
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September 2022 by Hamza Mirza
Avoid this pharmacy at all costs. The low dispensing fee is not worth the condescending individuals that works at this pharmacy. Was treated so poorly when I explained to some team members a special circumstance after being a customer for years. I cant speak for all individuals at this location, but the main pharmacist will treat you terribly if you require any additional service other than a direct pickup of a prescription. Absolutely no consideration of customer service.
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July 2022 by El
They are busy and probably cheaper prescription than other pharmacies but by far the worst service. Staff are rude and impatient. This definitely differs from the rest of the Costco experience. If you have insurance coverage, or don’t mind the price difference, definitely consider alternatives!
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July 2022 by MJ MDN
I don't know who the person who answers the phone at this location is, but every time I call I get interrupted and yelled at before I can even explain what's going on. I understand that everyone has bad days, but please understand that whether you like it or not you are dealing with people who have feelings and are only trying to get their medication filled (which for some isn't a glorious occasion). Please treat us like human beings.
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July 2022 by Rupal Jariwala
I came here a while ago to pick up my prescription. I normally go to a different pharmacy which has a much higher dispensing fee, so I was expecting to pay less at Costco for the exact same prescription. When they told me the amount, it was pretty much the same as what I normally pay at the more expensive place. All I did was ask the cost of each box I was getting to figure out how it was almost the same price as the other place when the dispensing fee is so much less, and the lady behind the counter immediately got extremely rude with me. She kept yelling that they don't price match with other pharmacies even though I explained multiple times that I wasn't asking her that, just asking the price. After going back and forth a few times I just dropped it because I didn't want to argue, but she was clearly still heated. When she asked to see my insurance, I showed her my policy number and ID, which is all I've needed to pay at other pharmacies/clinics with no issues. She refused to look at anything I showed her on my phone and insisted she needs the physical insurance card as proof. I explained to her that I was never given a card, and what I have on my phone is all I ever use or need. She was about to refuse my insurance entirely until she saw it was already entered in the system and was able to use that. Otherwise she would have made me pay the entire amount out of pocket. Extremely rude and unprofessional service. This was the first and last time I ever went to this pharmacy.
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July 2022 by L C (RD)
Very bad experience. The telephone system accepted my refill but when I showed up today at pharmacy they told me it is too early to refill it! They have no medicine for me. If I am willing to pay myself without using Insurance plans, I can come back tomorrow.I called my insurance company, and they told me I am eligible to get refills and there was NO denying history of my claim, which means the pharmacy never claimed my insurance!The woman at drop off window has no customer service. She was able to process my claim after I called the insurance and “explained” to me “ I don’t know what happened. What else You want me to tell you?” Excuse me? Maybe an apology? Or at least show some sympathy for the travel I have to make?Transferred to another pharmacy right away. Can’t see this pharmacy last long if it is not located in a Costco.