-
January 2024 by Janice Codeluppi
I went into this location to do an exchange and they didn't care to help. The girl asked did you find everything I said no I just wanted to re buy the things I returned in different size she asked the size then said to the guy do we have this?? Guy said no...with out looking. Then she wanted me to buy a bag when I clearly had a bag from my return. It's like they didn't want to help at all. Very rude. She was kinda an eyes rolling kind of girl.
-
December 2023 by Will
Terrible return policy. Don’t recommend for gifts as they dont do exchanges for the same item
-
November 2023 by Archana A
I checked online to see if an item was available at this location, it would be available but if you ask a sales rep where it is on the floor they will tell you it’s not at their location or it’s here but unpacked in the back. Later I would search myself and find the item on the floor. This has happened to me 3 times, I cannot believe all of the sales reps tell me the same thing.I also placed an order for in store pickup, they cancelled my entire order saying it is out of stock, I walked into the store and was able to purchase all the items they claimed to be “out of stock.”
-
October 2023 by Roozbeh Hosseini Jahromi
Very poor customer service! Specifically the store manager who was a middle age lady, was anything but a caring staff! She did not even bother to answer questions if they are more than a couple!
-
June 2023 by Nel Amini
Almost half of my work/formal attire are from RW&CO and since covid I got used to online shopping. Today, after a very long time I visited this store to browse and see I’d like sth to purchase. The staff used to be nice, but mot anymore. 30 minutes left to closing, the staff/manager started picking up on me; “do you want the blouse you’re holding?” I was looking at to decide whether I want it or not. She grabbed it and put it somewhere else. I ignored this rude behaviour and kept browsing. Again and again she picked up on me. I spent a very uncomfortable 10-minute at RW&CO. I will keep shopping at RW&CO for sure, but not this branch at Hillcrest.
-
June 2023 by Stefano Tehrani
Sharon & Dorsa really helped me out. Lovely store, and nice clothes.
-
February 2023 by Lila Schwartz
Love this shop and the owner.....Very professional and friendly staff. Reasonable price and the size fit me so good!!!
-
November 2022 by samira khajevand
The most rude employee and the return policy also terrible. Never come back again
-
March 2022 by Amar Negandhi
Clothing’s nice and I’ve been coming here for years, weekend staff at this location have been quite unhelpful lately
-
January 2022 by Alaleh - FoodyTO
I love their clothes and their styles. They match my taste in clothing. I have been shopping (both purchase and return) with RW&CO for a long time and they haven’t failed to deliver good quality so far.The store is well-maintained and there are lots of parking spots available in the Hillcrest Mall parking lot.
-
December 2021 by Alaleh P.
I love their clothes and their styles. They match my taste in clothing. I have been shopping (both purchase and return) with RW&CO for a long time and they haven't failed to deliver good quality so far. The store is well-maintained and there are lots of parking spots available in the Hillcrest Mall parking lot.
-
September 2021 by Amir Ravid
Terrible Customer service. Online services you can not talk with anyone. I have been trying to contact someone for 3 days already. No one to talk to. I made an order on January 02 2021 and still waiting for my order as of Jan 21 2021. Can a customer rep please contact me? Poor service all around
-
September 2021 by Sogol Azadi
Online ordering is a joke. They put my order on hold for two days and after 10 tries of contacting them by phone and email for their mistake, they cancelled my order altogether. Why are you so disorganized? They refuse to let me speak with their manager. They emailed me about releasing the hold and the two emails disappeared from my inbox! Scammers.
-
November 2020 by Marina A
A nice clothing store, Canadian brand of Reitman's. Mostly focuses on younger customers' fashion trends (i would say up to 40-45). Has both ladies' and gentlemen's apparel.
-
September 2020 by N
I did not have a good experience at this location during check out, where I was prevented from receiving my CAA discount without first providing my name and postal code. I have purchased from this location before and was never required to provide as a condition of sale and promotion my private information. If this is a policy of RW (which I doubt that it is), I hope that the appropriate level of management address this with staff as it is ridiculous to require this information as a condition of sale.