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January 2024 by Brad Cohen FSA
I went into the store and was very disappointed. There was only one person working on a Sunday afternoon, and a lineup to purchase. Since shoes are not on display, I had no way of finding out if they even had my size! Very challenging.
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January 2024 by Zara
The manager over there has some attitude issues that need to be fixed and is plain rude. She looks at you as if you are below her which is absurd.Please be kind to your customers and people who come in to seek employment.
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January 2024 by Pe L
Had a horrible experience here, I think the managers name was diarrhoea and her customer service was horrible. Should also consider buying a deodorant.
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January 2024 by S N
had a pleasant experience from sales associate
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December 2023 by Nalini rabindranauth
The staff at hillcrest location are very helpful
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December 2023 by Melanie P
I stood at the cash to buy shoes. 10 minutes passed. Not a worker in site. They were both "in the back" 6 people waiting in line...
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November 2023 by Zahra Zarsanj
Unpleasant and unhelpful.Staff kept everyone waiting for long time when they were chitchatting at the back. And then they were rude when we objected
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October 2023 by Nicole
After waiting 15 minutes for her to find the shoes I get home and they're the wrong shoes. I should have checked but I guess I assumed it was a simple enough task. Regardless it was a gift I had to give it that night did not have time to go back so I gave it to the person and they did like them. Just annoying they were more expensive.
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October 2023 by Layal Moussa
The girl who helped us was very professional and kind. I don't remember her name but she mentioned her second name was Norah. The prices were good considering they are selling top brands and the store very clean and organized
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August 2023 by Nancy Criconet
Lovely customer service. While they were very busy, they truly aim to please. It was a pleasure shopping here. Keep up the good work!
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June 2023 by Jing Meng
Should have checked the reviews before going to the store at Hill Crest Mall.Could not return or exchange a pair of shoes which designed to light up , and it stopped working the second day. SKETCHERS brand . The assistant manager told me it could not be refunded because it is been worn. They told us to call customer service. another typically ping pang game.I will not go back there not because I don’t like the store or someone I dealt with today. It is the policy that waste my time , no faith in there products again.I will give 0 if I could. Throw a number to customer to call is not customer service at all.
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June 2023 by Yu Cui
Super bad shopping experience with them, i need professional cooking shoes for next day work, I called them to hold the shoes for me and i Will pick up later. When I went there, they said they could not cash me out for the shoes due to system problems, and they are not trying to fix it, they told me to come back tomorrow, no one willing to help, OMG! i need the shoes for work tomorrow! i couldn't have time to go to other stories to buy, because it's too late! if there is zero Mark , i will give to them! ??
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June 2023 by Arianna
Worst store ever. Everyone working is rude and threatens to call security for no reason. Whoever manages it needs to stop wasting oxygen on this planet and just pass already. Waste of space of a store and people.
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March 2023 by Zahra Mirshahi
I bought a pair of winter boots about 2 months ago from The Hill Crest Mall SoftMoc branch. After only 2 months of using, some cracks have been created on each pair. I’m not satisfied with them. So, I visited this branch but they didn’t give me a refund or even exchange them. They told me that you didn’t take care of them well although in this short period of time I had worn them very little and I’m sure that it’s the problem of the quality of the boots. I talked to the store’s manager; she was so rude. I also talked to the care team of SoftMoc, unfortunately they didn’t do anything and they told me that it will be store’s decision or you can try another branch and see if you can get a refund or exchange them!I don’t recommend this brand and this store because if you purchase something from them and the quality of the product is not good, they are not responsible for it at all. If I could give less than one star, I would.
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January 2023 by Phil Ratana
Well Im here to write the review about what i had experienced at this store in hillcrest mall today(Jan9,2023) but after I read the other reviews i dont think I will need to explain anything anymore. It was just the same!!!! the problem now is not the people who are working there anymore but the management!!!! Same problems keep continuing months after months yet you are taking NO ACTION !!! I will not buy anything from softmoc again ( even after the phone call with the head quater they sent me 20% off offer) you are not the only one selling shoes out there.
