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November 2024 by Karen Graves
Great experience, they fit me in on short notice for a safety and let me use a loaner vehicle for a
couple extra days. They showed me exactly what needed fixing and were generally friendly and professional. The office was clean and tidy. Definitely bringing my vehicle back for regular maintenance!
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October 2024 by Sean Blackburn
Great service. Reasonable prices.
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October 2024 by Dominic Thomas
Brian and his team were amazing. Thanks for the fantastic service!
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October 2024 by Mahmoud Zibaie
Very friendly, experienced, and on time.
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October 2024 by Sharon Margison
Excellent service from showing and explaining to me the repair work required to doing the repairs quickly. I know I can trust Car-O-Practor.
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September 2024 by Maryan Wammes
The prompt turn around time, showing me the defective parts and constant communication received throughout the process
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August 2024 by Simeon Rivier
Fantastic experience! Car-O-Practor expertly fixed multiple issues with a recently purchased used car. Their attention to detail and thorough diagnostics were impressive. They provided reports featuring images and videos explaining the issues. The car runs perfectly now. Highly recommend for anyone needing reliable and professional auto repair services.
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July 2024 by Christina P
Very friendly but they told me they’d charge $170 just to look at my damaged side mirror and provide a quote. Went somewhere else that saw me for free. The $170 would be reimbursed if you get the work done at napa.
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July 2024 by Joni Sabourin
We were thoroughly pleased with the inspection and work that was performed on my vehicle. We highly recommend Car-O-Practor in Richmond.
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July 2024 by Will
Great experience at napa! They were able to get my car in for broken air conditioning within a week of calling, and had the car back on the road within 24 hours. Very friendly, and knowledgeable.
Prices were very reasonable and well laid out.
They kept me informed through every step of the process.
Our vehicle left the shop significantly better than it went in.
Definitely will go again!
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June 2024 by Luis Andres Gonzalez
I've been a loyal customer at NAPA AUTOPRO - The Car-O-Practor Ltd. for the past year, and their exceptional professionalism and unwavering honesty have consistently impressed me. Recently, I brought in my Kia Sorento for an oil check and to investigate an issue with the AC. The team quickly identified an AC leak but didn't stop there. They went above and beyond by contacting Kia to check if my warranty was still valid. To my delight, it was, which meant I didn't need to have the repair done at their shop. This act of honesty saved me a significant amount of money, even though it meant less business for them.
Their dedication to doing right by their customers, even when it’s not in their immediate financial interest, speaks volumes about their integrity. I wholeheartedly recommend NAPA AUTOPRO - The Car-O-Practor Ltd. to anyone looking for a trustworthy and reliable garage. They’ve earned my trust and business for all my future automotive needs.
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June 2024 by Stephen Weiss
Good service at reasonable price. And nice people that take care your needs.
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June 2024 by Etienne Bernard
The fix assessment process was effective and allowed us to decide the scope of work to be performed. Work was completed within time and budget. Brian Ayotte accommodated us to pick up the car on the long weekend in May.
Extremely satisfied
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May 2024 by Susan Godden
Excellent customer service, clean facility and very good knowledge about the industry and knows how to take care of the customers needs.
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May 2024 by Scott A
Just finished receiving an oil change and leak inspection on my vehicle that I had scheduled over a week in advance. Not only was the vehicle not diagnosed until the very end of the day, they found the power steering fluid to be low and neglected to top it up along with the transmission fluid. I can understand being rushed for time, but I had expected the minor things to be be discussed with the owner and completed before picking the vehicle up. To me, this service was unnecessarily rushed.
Also, charging someone for a unrequested windshield wash top up should be agreed to before performing any action.
