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September 2025 by jackee esterhuizen
If I could give zero stars, I would. This towing company has no integrity whatsoever. Not only did they overcharge me by adding an extra day of storage (when my vehicle was there for only two additional days), but they also ripped off my rearview camera! Yes, you read that right – my camera was literally ripped off my car, and of course, they deny any responsibility.
It’s clear they have no issue taking advantage of people in vulnerable situations. The lack of accountability and decency is shocking. The staff was dismissive when I brought up the overcharge and the damage, and they had no interest in making it right.
This isn't just bad business – it's shady. If you value your time, money, and property, stay far away. Companies like this give the towing industry a bad name.
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May 2024 by Evelyn Catton
Unfortunately we got a flat today which was covered by Honda Roadside Service.
Once it was set up we were told it would be 3.5 hours to wait for someone to come. I can't imagine sitting on a busy highway 33 degrees stuck out on a country road. What kind of Service is been provided and I have to question Hondas judgment in hiring this company. Poor choice...
We ultimately choose a local tow service at our expense..Scott's Towing came in 5 minutes..excellent customer service..he's the guy to call...you could learn from him.
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April 2024 by Carolyn McFadden
Thank you for providing prompt efficient service today-Stefan was excellent!
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March 2024 by Jon Mahon
They were fast to fix the problem
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January 2024 by Austin Beyak
great staff, easy to deal with. always saves the day for me.
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January 2024 by corey lapointe
Very helpful and knowledgeable staff always there when I need them
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December 2023 by sandra krohn
Car broke down on London line and Mandaumin in Petrolia. . Matt from Captain Hooks showed up promptly and charged a very fair rate to Mount Brydges. Matt was very friendly and knowledgeable. I highly recommend Captain Hooks to anyone.
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July 2023 by Jaclyn Bork
The driver was very friendly & knowledgeable, and kept me calm during a stressful situation.
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May 2023 by Jim McRae
Great service will use them againService: Car towing
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March 2023 by mike mans
Bailed me out and we're very reasonably priced.
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March 2023 by Vilmars Forstmanis
Captain Hook was there to help us at the last minute! Very knowledgeable and helpful. Will use again if needed.
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March 2023 by crazy white nomad
Captain hook is an affordable solution to all towing needs drivers and staff are very friendly and professional just ned to update there hours of operation for office hours as it says they are open at 730 but really its 8 am and will take a few minutes after that to get you in and helped out I used preferred towing before and was swindled by the owner as they would not give a price prior to pick up and didn't get my go ahead yet did the tow and tried to take me for almost 500 for a job that Captain hook would have done for 105 dollars flat so in sarnai area use this company they are honest and will let you know the cost prior to doing anything
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March 2023 by Guy Langevin
Great service! Fast turn around.
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March 2023 by Keith Cox
Good fast service
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March 2023 by Kevin Miller
Great service!
