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November 2024 by Ryan H.
DO NOT BRING YOUR VEHICLE HERE. Firstly, I want to say that the people at their front desk are amazing. Some of the best admin people I have had the chance to deal with! That being said, do NOT take your vehicle here. My truck was hit in a parking lot in September, and after a long wait, they finally got it in to fix it in mid-November. This seemed surprising as they got it in nearly a month early from when they originally booked it to come in for repairs. They also told me it would take 17 business days time (plus weekends) to get done as there was extensive damage, but it took less than a week in actuality. Honestly, I was surprised at such a change in speed, but now I'm not so surprised, as it likely gives some sort of explanation as to the quality of work that was done and the state in which my vehicle was returned back to me. After getting my truck back from them, I drove it 10 seconds down the road, and every screen shut off in the vehicle. It all went dark, from the entertainment system to the gauge cluster. Now, there were no issues with any of the screens when I initially brought it in. It's only a 3-year-old truck, and the screens and gauge cluster had never had any problems. They all had worked perfectly fine before. However, despite this happening on their watch, they are now trying to deny responsibility, stating that "because we don't deal with electrical components, this couldn't have been our fault." So they sent it to a dealership for diagnosis, now quoting me thousands of dollars to get it fixed out of pocket. Firstly, there are many things they could have done, without messing with the electronic components themselves, that could have inadvertently caused this issue. It doesn't take an expert to know this. When you are doing extensive repairs to a vehicle, lifting it up and down on hoists and things alike, of course, things like this can happen. After speaking with some local mechanics myself, what likely has happened is that in an attempt to get vehicles out the door faster (proven by comments made by their front desk staff and the drastic difference in work times), they have cut corners and lowered quality of work to speed things up. Mechanics have told me that things like this often happen when mechanics are welding parts to the frame / chassis, and either they don't disconnect the battery / other electrical components, OR they don't correctly ground during the welding process, causing strong electrical currents to overwhelm and fry electronic components. Bottom line is that they are absolutely responsible for this, though, as the vehicle went to them in full working order and is now coming out functioning WORSE than it was after being in their care. A vehicle simple DOES NOT go into a shop fully working, and come back with those previously working components NO LONGER WORKING, despite not being driven or used in that time. It was absolutely something they did, and they are now denying responsibility. If you care about good work and trusting your vehicle with the people who are supposed to fix it, DO NOT BRING IT HERE!
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September 2024 by Kelli Vautour
From the moment my vehicle was dropped off, Friendly staff, front desk, I was informed every step of the way. I felt like they knew what they were doing and they wanted me to know what they were doing. Always texting me with results and updates or calls. Seamless pick up vehicle looks terrific, Excellent customer service I have never been to garage this well organized. Thank you Saint Clair auto I have my baby back and it looks terrific.
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August 2024 by Kelly K
As I walked in (upset from my accident) I was greeted by a friendly secretary. (Rare these days) She helped me figure out what was going to happen in regards to papers, what I needed to find, bring in, drop off etc, appt and time of repair. Then I was greeted by the advisor who took care of me throughout the whole process. I had literally absolutely NO stress of leaving my car to be fixed from being hit on hywy. When I say my car looks amazing, I mean, my CAR LOOKS AMAZING. They did a wonderful job from start to finish. Quick and professional. Can't even tell anything ever happened.
This is the second time with this company and I will continue for the rest of my life. Just the whole process was professional and outstanding customer service leading with empathy. Truly makes all the difference. I will recommend this company and all employees to everyone. All around throughly pleased and happy with my experience from start to finish. I have full confidence in any work they have done, and will do.
Again, thank you so much for everything.
Kelly
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July 2024 by Marc Philippon
AMAZING would be an understatement.
St Clair Auto accommodated our request to return the roof of our vehicle to its original condition. They delivered a quality product within the agreed timeline. THANK YOU !
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April 2024 by Dylan Harley
CSN repaired my vehicle after being rear ended. I have 0 issues with the repairs as everything looks great. It did take a little longer than they had originally anticipated, but there were some other findings after they got the vehicle for those setbacks. Would go again. Thanks CSN
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April 2024 by Amanda Jenkins
St Clair Auto was professional and polite. They kept me informed of my vehicles repair status and took care of arrangements for a rental vehicle while mine was in the shop. My vehicle looks brand new and they even cleaned the inside! I will definitely recommend St Clair Auto to anyone in need of repairs.
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March 2024 by Peter Stock
Under promised and over delivered! Bodywork is amazing! Staff were always communicating every step of the way! Couldn't be happier!
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March 2024 by Karen Kinart
Excellent experience with St Clair Auto. They kept me updated every step of the process and the staff was kind, courteous and friendly. They were easy to contact and extremely helpful. I didn’t have to worry about any part of the process. They dealt with my insurance company directly and didn’t miss one detail. They even detailed my vehicle before it was returned to me. Would highly recommend their services to anyone
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March 2024 by Chad Vollrath
Great service from beginning to the end.
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February 2024 by Clive Canning
Very satisfied and happy with the work
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February 2024 by Maria Cristina Astorino
Our experience with CSN team was amazing. Since the 1st contact they were kind, professional and ready to help.We would recommend their services for sure!
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February 2024 by Alex
Great handling of the service and repair, lifetime warranty on the repaired parts in this case. Great team.
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February 2024 by Rick Hart
Did a beautiful job and detailed the car inside and out
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February 2024 by Renee Talbot
Great service fast my car is amazing
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February 2024 by Jay Pow
We had a great experience with CSN St. Clair Auto. Our car was fixed in a timely fashion and they did a great job. They made the rental of a car a smooth experience as well.
