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March 2024 by Christelle Jabil
Terrible customer service ! Ordered 6 piece chicken strips asked for sauce and was told unless I buy the combo I cannot get any chicken sauce ! Absolutely ridiculous! What does the chicken sauce has to with fries . I asked to speak to the manager and she was so rude and said the only way I could get the sauce is to buy it as a combo or pay extra . She wasn’t friendly and had zero customer service!
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March 2024 by Sam A
They are fairly good at the Sarnia location, they do seem to be a bit disorganized, and it does not seem the cleanest behind the counter.
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March 2024 by Alex Tremblay
Don’t answer there phone ????
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March 2024 by Crystal Lukenda
Need more vegan dairy options
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March 2024 by Krista F
Although delicious, the blizzard was a bit soft. Service was great. Your peace lily at the door needs watering.
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March 2024 by Verlin Gingrich
Went went thru drive thru was not offered any ketchup or vinegar for fries and was not given any napkins for sundae. Very poor customer service in drive thru. I threw out fries without ketchup who wants fries.
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February 2024 by Chantal
So came to Dairy Queen tonight to get milkshakes for my partner and I. Went to go use the washroom before ordering as i immediately sit down, the owner or manager I’m assuming comes in and yells “hello!! Are you ok in there”. I say yes just going to the washroom, and she proceeds to wait there as I’m using the washroom with no privacy. I then didn’t even want to come order as I felt very uncomfortable that I had to be supervised to use their washroom for customers.
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February 2024 by Josh South
Ordered online and once I arrived my milkshake and sundae were sitting behind the counter instead of in a fridge/freezer resulting in the sundae already being partially melted. Along with the milkshake plastic cup being split on the side which caused some
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November 2023 by Leeanne Grant
Food was good, but my chicken burger was a bit dry.I asked the one waitress for more mayo and she looked at me like I had 2 heads. She dropped it on the table as she walked by to another table....I said thank you and she didn't acknowledge me, when she walked by again I said thank you again and I got" yeah no worries "Lady at the till was very nice, restaurant was clean.
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November 2023 by Gord Kiddey
We got the super special. Last week .buy one get one ice cream bars .so good .great staff. Efficient. Food
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November 2023 by Knotty Knight
Worker was so sweet she was very polite and her service was excellent and speedyKid-friendliness: My daughter loved the pin on her visor
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October 2023 by Brenda Ferris
We just had ice cream conesAlways
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September 2023 by Banana (Pablo)
Pretty good place. I like it here. Friendly staff. Seems clean from what I’ve seen. Window people always serve with a smile. Never cold food. Never over or under cooked. Ice cream is always good. They never messed up an order of mine. Not much bad to say. Only issue is the wait time at the drive thru. Staff seems slow too. Maybe get two intercoms like most places to speed things up a bit.
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September 2023 by Kathy Ann-Marie Maness-Isaac
I came through drive thru everything was good till I got to the window and paid. I ordered a cheesecake blizzard and got a peanut butter in instead. The girl wasnt gonna do nothing she said that's what I ordered. When infact I didn't. So she got another lady and she was very rude as well. I love Diary Queen since I was kid. I never received service like this from them. I was willing to pay extra if I had too. And I did they made me pay for it and it didn't even have the whip cream I paid for. I was so upset I just drove away. And we bought 4 combos and 3 blizzards. Just messed up that was. It was a simple fix but the 1st girl wanted to make sure she wasn't to blame. I won't go through the drive thru for awhile now being treated like I was just causing trouble. I was holding up the line and quite embarrassed about the whole thing. I'll have to go to another town or city I guess if I ever want Diary Queen again. That was so uncalled for. My other experiences I had was no good in Chatham either they take forever. I don't know what to say. Get employees that enjoy thier jobs and no how to work under pressure. I've worked in fast food before. It's not hard to do what you up gotta do and serve hungry customers. Listen to what's being ordered and repeat the order back so you know it's what they said to you. Then smile when you see them put the order in thru the till and read the receipt before you put it down to get ready. Always smile and say hello welcome to diary queen how may I help you. It's not hard listen put the order thru read the receipt back that's it. Some just take your money and put the order thru and think I'm right that's what they ordered when it's not. Very simple very very simple. I loved working in fast food. I met very interesting people where I worked. Here at diary queen in sarnia...I didn't want to write a review like this but Everytime you guys popped up on reviews something was telling me to write up this bad experience I had here that night. Hopefully the attitude changes on those 2 girls and just say sorry I'll change that up and make it right. Don't make the customer feel like she didn't speak English to you when they ordered or tell them that's what you ordered. Just trying to start an argument at the window. I'm pretty sure the customer knows what they wanted to order not the employee that heard something else and say well that's what you ordered. Smh common sense that's all that is....customer ordered not you...your just the person trying to get them what they want and send them on their way with a smile don't send them away unhappy with the service and being treated like this one customer means nothing so let them be mad and just let them go. Very disappointing and upsetting that was that night. Not going back for awhile now. My advice get employees that know how to take the blame and say they're sorry. Nothing wrong with being wrong. If that happened instead I would of excepted the apology and my ordered would of been fixed that easy but no had to get upset and driveway unhappy. Souldnt be that way. Sorry my butt came thru and messed up your attitudes. I'll break it from coming there.Parking: There's parking depending on what time you go there. Then you might have to park on the side parking lot.Kid-friendliness: It's kid friendly.
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August 2023 by John Richardson
Great blizzards. Especially the birthday cake batter one. Only knocked the atmosphere, cuz they often have a pile of banana peels hanging out on the counter, lol; maybe get a garbage? I’ll still come if the bananas are to the ceiling tho; hope nobody slips.
