Metro Inc. is a well-established grocery chain operating over 600 stores in Quebec and Ontario, with annual sales exceeding $11 billion. Founded in 1947, it is the only major Canadian food distribution company headquartered in Quebec. The company employs more than 65,000 people across its stores, aiming to satisfy customers daily and build long-term loyalty. Customers appreciate the store's well-organized layout and wide selection of prepared foods, especially the pizza. The quality of products like meats, cheeses, and catering trays is often praised, with many noting the freshness and presentation of items such as sandwiches, veggie, and fruit trays. While prices tend to be higher than some competitors, shoppers find the quality and service justify the cost. The store offers a points card program, which customers find easy to understand and beneficial. Staff members receive positive feedback for their friendliness, knowledge, and helpfulness. One employee was commended for moving lines quickly and explaining the points system clearly. The store’s catering services are highly rated, contributing to successful family events. Customers also value the store's selection of plants, Canadian vendors for flowers, and the welcoming environment for service animals. Additionally, shoppers enjoy the interactive experience of self-checkout, allowing them to ring in and pack their own groceries, enhancing their shopping experience.
