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January 2024 by Bill O'Brien
I didn't feel like explaining my whole tank set up to the girl in the fish department so she refused to sell me fish until another lady told her too and then right after I paid the cashier informed me that there is no guarantee on my fish and scribbled it on my receipt! Totally centered me out for no reason whatsoever in front of severel customers.
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December 2023 by WEHM8KR
We have always shopped at PetSmart for our food and ? . They always have a variety of food, , dog, ? harnesses, leashes, ? toys, things for ? , rabbits, ? birds, and even snakes ? they have it all. The staff has always been very friendly and welcoming and greet you every time you walk in the door. They also have dog grooming which we have taken our pets and never been disappointed.
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November 2023 by Lloyd Malcolm
So this evening I went to PetSmart to buy 2 small Gold fish for my 10 gal. Tank so I was engaged in a discussion with Sabrina which her customer service was very poor have this privilege attitude telling me a customer she's not selling me the Gold fish now is she the owner or worker ? You're there to sell commodity ! She also in her mannerism and demeanor display racism. I grew Gold fish in bowls , Bottles etc. I personally felt insulted by her attitude and the way she spoke to me as a customer of PetSmart in which I spent my money before she even was working there . I personally feel she should be removed from that position and place into customer service training to be educated about customer service .and I will also be publishing this through out media platforms . She should not be dealing with customers period.
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November 2023 by Kevin Johnson
I was looking for new dog food and was confused with so many brands. Woman employee helped me for 15 minutes explaining all the different types. Very helpful
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October 2023 by JoAnne Fraser
Always a great shopping experience, great helpful staff and always stocked with what I need, today extra bonus my needs were on sale....still getting great service. Online also works great delivered next day can't go wrong there. Google asked for update but nothings changed it as usual had everything I needed. Some new faces same great service. Met some furbabies in store for their first shopping spree. A few oopsies but the staff was right on it. This store just never disappoints.
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October 2023 by laurie addison
Ths place is great except for one thing. They claim they will help you take your purchase to the car for you but everytime I have gone to get kitty litter the staff at the counter won't even help me try to get to the barcode to ring it in in the deep cart. Can't imagine helping to the car. It would help if they had flatbed carts so I could just move the litter to my SUV. These bags weight 40 lbs so they are heavy. I will give one staff member a def 5 star, she is probably in her 40's but never got her name so why the description of age. She was very helpful to me so thank you to her.
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September 2023 by Rhonda R
Always a great place to find anything pet related. You can take your dog into the store & let it pick its own treats!
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September 2023 by Peter Puffal
Great experience on where items are in the store. Knowledgeable on their product lines
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September 2023 by Sharon Vandendriessche
Brianne the salon manager is amazing with our Little Missy. From the time she was 4 months old to today at 13, she's been so amazing with her.
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September 2023 by Sam A
They are great people, especially the woman who has ferrets who was on cash that night and the girl in the animal area for explaining about the ball python as we are considering getting one. Your staff are always friendly and helpful ?
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September 2023 by Cindy Law
Looked online for a specific dog food, saw it was in stock, went in, but could not find it on shelf anywhere. BRANDON saved the day! I snagged the last bag of a veterinarian-required dog kibble. Many thanks to Brandon and all the great staff at the Sarnia store.
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September 2023 by Marianna V Rott
After years without pets, two 9-year-old cats are now sharing my home. So I purchased what's needed; the store rep. was very helpful in selecting the right supplies.
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August 2023 by Don Patterson
Took my dog in for a nail trim. They took him in quickly. Did a nice job and very nice to my pup.
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August 2023 by Ole Kihle
Like the variety of pet supplies, helpful staff and rewards system !
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August 2023 by Dolcy Dhingra
Amazing staff always ready to help you. No matter what questions you'll have about your pet, they'll have answers, if they don't they will find another staff member who will have exact knowledge of that area.
