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March 2024 by kim mcdonald
Celine is the very best. I'm an older adult and she was so kind and generous with courtesy and time allowing me what I needed to learn. I will be sharing her with my clients.
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March 2024 by Bob Lush
I had the most wonderful experience dealing with Celine today at the Tbooth in the Lampton mall in Sarnia. I had recently retired and wanted to keep my number that I used for work. Celine made the process very easy she went Above and beyond helping a customer. She was professional, courteous, and friendly and very knowledgeable. It was an absolute pleasure doing business with her, and I would definitely use the store in the future for any cell phone or accessory needs that I have. I wish other companies would treat their employees and customers as well as she treated me today.
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March 2024 by Mko Giizoons
Celine was amazing and knowledgeable.
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March 2024 by Joe Palko
Wow! After a week of very poor customer service from other organizations, I just happened to walk into the Wireless Wave Store, in the Lambton Mall, in Sarnia. I asked the gentleman sitting at his computer, M. Tyson Schmidtmeyer, if he could help me with a problem with the Sim card in my cell phone. With no hesitation he asked for more details and was quite eager to install a new Sim card, as I had requested, and discovered the problem still existed. He spent some time troubleshooting the problem further and discovered that my cell phone had a provider lock and would not allow a different provider's card, unless the previous provider unlocked the phone. Once realizing this was the solution, he contacted the previous provider and after I had identified myself to the tech support on the other end of the phone, I asked Tyson to deal directly with the tech support. He very professionally, confidently, and concisely, explained what we needed, and then assisted the tech support in understanding what needed to be done in more detail. The tech support said he would need to investigate the process to address the situation and that it may take a little bit of time. Tyson said he would stay on hold and mute until an answer was found.I'm not sure how long he was on hold but twice he needed to check in with the tech for a status. Tyson helped the tech learn how to do something that isn't commonly required these days because technology for newer phones do not require this attention.Over the time that Tyson needed to fix the problem with my phone, he never waivered once in his courtesy, patience, friendliness, willingness to help and his persistence in solving the problem. Tyson was a great example of what exemplary customer service is and should be an example to others.To top it off, today was Tyson's first day on the job, at this particular store. I told him he was my hero and he did what eight other customer service reps could not do. Thank you Tyson. I wish success in any endeavours you may find yourself in.I would be remiss if I didn't mentioned the Manager, Mike, who very willingly handle other customers during the time Tyson was tied up on my issue. Good support!I recommend Wireless Wave Store in the Lambton Mall, Sarnia, as long as Tyson and Mike are there to serve you!Excellent work men!Joe Palko, Sr.
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March 2024 by Trish Harwood
I would like to express my gratitude to Brock, Sanju and Celine for their excellent customer service they provided. I had many complicated issues with my iPhone and they were all willing to help and resolve my issue in a very timely manner. I would not hesitate to recommend these 3 employees.Many Thanks,
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February 2024 by KAREN KENNEDY
Brock was amazing. He set me up with a wonderful new phone and plan. He explained everything so well and was just a delight to deal with.Sanju provided excellent service also until he had to leave us to assist another customer.A wonderful experience all around.Back today for some technical assistance and Tyson was soooo helpful. He had several people he was waiting on and maintained his composure and excellent service.
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February 2024 by Barb Maxfield
Amazing service. Brock and Sanju very attentive and great to explain all that was needed. Will return.
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February 2024 by Valerie Moffatt
Nice service, very informative. Thank you Brock & Celine.
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February 2024 by Louise Ranson
Celine was very efficient and happy to help with setting up my iPad conversion even though I didn’t purchase it here. However, since I did buy my phone here she replaced my broken screen and assisted with glass cleaner. All this in a short time. So convenient to take care of all my product problems in one store. Thank you Celine!
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February 2024 by Michaël Tancrède
Excellent Service was booted out of Roger’s store and told to come here. Happy I did resolved my issue in 10 minutes. Thanks Brock, Celine
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February 2024 by Patrick “Trimmer3098” L.
Easy, quick. Celine was awesome !
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February 2024 by Heather Bressette
Sanju and Brock were so professional! Customer service was on point. I will always do business with them!!
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February 2024 by Frostel Anderson
Just got new phone from tboothWilliam was wonderfulWould recommend this store to everyoneEven got a cheaper billBrock was also great
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January 2024 by Patricia Dyke
Tyson from Sarnia Site. Was amazing helped me with my samsung watch. 911 kept calling me thinking I fall when I didn't. He was able to take it off.
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January 2024 by Jemily Gomez
I have always received the best attention from all the staff... especially from Tyson. He is super kind and has helped me in many situations.. excellent place to acquire his services And Mobile phone equipment... 1000% recommended
