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June 2024 by Sheila Crehan
Rebecca at Telus Lambton Mall was extremely helpful. She solved a phone issue quickly while I was traveling out of the country and called later to follow-up. She also told me about Telus offers based on my preferences. When I decided to proceed with a new phone she offered to switch my old phone over to the new phone at the store free of charge. I brought the phone in to do this and everything went smoothly. She’s very professional, knowledgeable, and kind. The other staff and manager at the store were friendly and helpful as well. Highly recommend!
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June 2024 by Chris Clark
Very rude customer service...pretty sure the lady at counter hated men...Anyways...I have been with telus for 5yrs...but because of the way I was talked too...I am canceling my acct
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May 2024 by Our Vehicle
Very helpful
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April 2024 by Alzuhbi Alzuhbi
Some employees are not nice to talk to customers
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April 2024 by Thomas Ford
Don’t do the Bring IT Back program small screen imperfections is enough to for them to reject your phone and…well enjoy paying!!!!
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January 2024 by Tim S
Is it just me, but everything I walk into this place it's get worst. Better competitors else where.
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January 2024 by Danielle Bourque
Blair at Telus in Lambton Mall was fantastic. He let me know about a discount offer due to my place of work that my original provider Koodo did not have. I was able to get a better phone (Samsung S23) than I originally thought for the same price and plan. While waiting for my turn, I also got to observe Blair assist a senior (aged 90) with his new phone, and he was so patient and spoke clearly for him to follow along. I also got one-time discounts at Cell City as a new Telus customer for a charging block, case, and screen protector purchase. I was impressed with the service I received and saw from Telus, and I think I will be in good hands moving forward.
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December 2023 by Davis Van Praet
BUYER BEWARE the protection plan is a straight up scam! Cracked screen after paying the 15$ a month for 8 months just to find out the 39$ screen repair is "for eligible phones only, which are all old models" wanted a $400 deductible and no guarantee. They also repeatedly told me I would have to drive to London to drop it off and pick it up until I got up to a manager then all of a sudden there is a location in Sarnia, magic! That is a con artist run around if I have ever seen one. Go through the manufacturer don't waste your money.
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August 2023 by Absolutely Nobody
After arriving at the desk and asking about a new phone plan you will be asked "Does your work offer any plans?" And you will have to respond "obviously not that's why I'm here asking you"
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August 2022 by Arlene Waddell
Great customer service!
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November 2020 by James DeBie
Very clean with the latest safety measures in place. Incredibly friendly and helpful staff. Great product and services selection.
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September 2020 by Robert Kumpf (Bobbo)
Yes I can usually get all my questions answered here. Telus is the only mobile phone people I deal with right now.
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August 2020 by BCB _
Called at closing asked if they had a color of phone I wanted ,they say “yes” no problem we have it then I get there I’m first customer that morning when it opened after driving from 30 mins away they tell me they don’t have it in stock I have been with TELUS for 6 years and every time I deal with them I get more sick of them I will be switching to a different company ASAP their customer service skills are non existent
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August 2020 by Larry Douglass
Went in to get a few pointers on my phone, of which the young lady was extremely helpful.
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August 2020 by Michael Blackbird
Great customer service very helpful.
