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August 2024 by King in the North
Live in Ottawa and am a regular Eddie Bauer customer. Enjoy visiting the SSM outlet, which often has the latest in products & colours. Was in the SSM store on the afternoon of Thursday Aug 15, 2024 & had a positive customer experience.
A sales associate greeted me with a cheery "hello". Was making a specific purchase of a long-sleeved shirt for outdoor athletics. She came back to the racks to make sure I had the right product, a Resolution Tee in Storm colour 🌬
She was wearing a grey Eddie Bauer sweatshirt & personified the brand. She took my information and applied my loyalty credit and another corporate credit. Was very happy with my purchase. Said I was going sailing that night & next week & would have some sun protection ☀️
She mentioned there was a line of SPF-resistant clothing in the store. Intrigued, asked for a preview & she showed me the Solarfoil hoodies. Selected a sky-blue hoodie, tried it on, and purchased it right away. It was 50% off! Thanks to the young associate for listening and directing me to a new line 👍
Wore the Solarfoil hoodie that evening sailing the south wind on the St. Mary's River & will wear it on future expeditions ⛵️
Was wearing another brand of sailing shorts that evening but regretted not wearing my EB First Ascent guide shorts for the superior fit & function. Lesson learned.
Have outdoor guide accreditation & certification but EB doesn't offer offer pro discounts to guides. Seems a bit odd given the marketing of First Ascent & other lines. Apologies if I'm inaccurate in my assessment.
Can't complain too much about discounts due to EB's regular discounts, 50% & clearance specials which augment the value of the superior products & services. The loyalty rebates are much appreciated.
Will apply my next loyalty rebate towards the new bronze-coloured First Ascent pants. Haven't seen them in Ottawa yet. As usual, the SSM store is at the forefront of cutting-edge fashion.
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August 2024 by suzy miller
Well who doesn’t love Eddie Bauer
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November 2023 by Maryam
Nice staff great Experience;
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September 2023 by Patel Kishan
Worst company in customer service, do not buy from them, if you have to deal with them online.
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December 2022 by Elsie uvie F. Oluku
I love the quality 💗
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December 2022 by K C
I've been shopping at Eddie Bauer for 25 years. Never disappointed. The style and quality is what I like. Happy to see there is one in the Sault. Hoping to see one in Sudbury!
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February 2022 by Carole Cormier-Bessette
Quality activewear at reasonable prices!
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December 2021 by Raymond Langley
Great store lots of selection
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December 2021 by Martin Sanderson
Great service...very pleasant staff
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February 2021 by SEAN BULLOCK
A little better quality clothing than average and reasonable prices. Good staff and service
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February 2021 by Diane
I will not return to this store, the young girl LOUDLY yelled at me when I entered the store. I have 5 children and I don't speak to my kids that way. As I made my purchase she continued to laugh in my direction. Other patrons were in the store at this time. I work for a large firm and I have advised my colleagues to avoid this store due to the extremely rude sales staff. Its very unfortunate and disappointing.
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December 2019 by Jamie Parr
Good selection of clothing. Great quality.
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December 2019 by Kyle Palaro
Excellent!!! Quantity and quality. At first I thought the prices were too high then I proceeded to look at the materials and the lifetime guarantee and Eddie Bauer can’t be beat. (Crazy sales help too) The staff was beyond helpful even after I tried on every men’s jacket in the store. I found “the one” for me and I’m glad I decided to shop there. Signed up for the adventure rewards card. Excited to shop for my camping supplies in the spring. This is my new go to store
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December 2019 by Tim K
The quality of the clothing is excellent.Shipping was fast and exactly what I ordered.
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December 2019 by John Willcock
Helpful associates, great value on tee shirts today. My favorite shopping store for clothes
