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March 2024 by S S
Bought a used sedan here. Overall experience pretty bad. Typical techniques of delay and rush to sign. Wasted a lot of time running back and forth to the dealership.Buyers remorse on extended warranty on a cheaper vehicle. Wanted to return just the warranty, as in clear writing in the contract I could have within 10 days, and was given the run around.When I went in to see that it actually gets done I was told "the bank wants to cancel the whole loan and return the car" called the bull and was processed a refund, still yet to be seen almost 7 weeks later on the financing.Crossed the line. I do want another GM vehicle and will secure my own financing next time around to avoid that whole department.
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February 2024 by Peyton Schroeder
I bought my vehicle from Prouse in November after my last vehicle literally died in my driveway. I did some shopping around and thought I had found a vehicle in my price range that would actually run when I got it. Boy was I wrong. I have had numerous issues with it that I was assured when I got the vehicle that it would be functioning and all necessary repairs had been made. I had a cracked windshield (luckily fixed before deliver), huge scuff and cracked reflector on back bumper, alignment off, balancing off, and now my local mechanic is telling me I should have had my trailing and control arms and axel shaft seal replaced months ago. I'm sure there's numerous other things that should have been fixed before I had the vehicle delivered to me.The dealership just kept passing the buck around with trying to solve the issues and eventually got two of them solved (after constant harping). Never have I experienced feeling this unappreciated and neglected as a car customer, even for a used vehicle.Had I known all the issues I would have faced with this dealership and vehicle I would have 100% gone to another dealership down the road or in another town entirely.I wish I could just return this vehicle, get all my money back, and buy a vehicle elsewhere. I feel like I was sold this vehicle in bad faith with all these hidden problems. It's like they never even inspected or fixed the vehicle before selling it to me
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December 2023 by Karen crowe
Who has to wait all day for your vehicle to go in for a oil change
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December 2023 by Anissa Gilmar
Very poor customer service
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November 2023 by Kathy Fergy
I wanted to extend appreciation to Tyler T for his great service with the purchase of our truck. He was very helpful and pleasant during and after our purchase. He continues to support any questions that we have as well as assisting in the search of a similar truck for a family member. He is genuine and caring, which are admirable characteristics we look for when making such a large purchase. Appreciate your help Tyler.
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November 2023 by Kathryn Sousa
No one seems to want to help me with my issues, just keeps passing the buck and telling me who else I should call. If I was a valued customer, shouldn't they get whoever can actually help to call me. Why would I want to buy here again. Maybe you should earn me as a customer. I'd give a lower rating if I could
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November 2023 by Martin Friesen
Very good
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October 2023 by jay wheeler
I bought a 2016 gmc 4x4 would not fix passenger seat would not move forward or backwards breaks need replacing after a month and front swaybar missing and they wouldn't fix it how can this pass a mechanical and they refuse to fix it and was told it's the minimum requirement and they guy who sold it to me no longer works for prouse I've complained with no responce
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September 2023 by Laurien Rook
Staff are very friendly. We were desperate for an EV charging point for our rental vehicle. They didn't need to help us but they did!
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September 2023 by Dylan Simpson
Your better off driving south where you will get more value for your vehicle you trade in and much cheaper prices for new ones definitely worth the drive they offered me 15,000 I asked for 20,000 and I got 25,000 for it in Barrie and saved 7,000 off my new truck
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July 2023 by Carolynn Ruane
Never had customer service so good in my life. Was on a road trip, my car pooched out, was able to nurse it to Prouse Chevrolet. I explained my circumstances, on the road with two young grandchildren and no where to stay if I can't drive. My car was in within a half hour. Unfortunately I needed quite a bit done. They promised me all work would be done and finished by closing. They actually stayed past closing to get me back on the road. The staff was so accommodating with my grandkids, and myself, best service I could have wished for. Thank you to each and everyone one that was part of my great experience. It's nice in today's times to know people still care. Thank you from the bottom of my heart. Side note, thank you to the young man that actually had his work done, left, came back with food for my grandkids and myself as he felt bad we were stuck there so far away from home. God bless all of you.
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July 2023 by Travis Emery
My mother in laws cruze died while driving from brantford Ontario to lethbridge alberta, the guys took care of her Car, as well as my boys who were traveling with her ! Thank you very much! Enjoy the Tim's card
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July 2023 by onailer
Went for an oil change…….worst customer service……gentlemen at desk rude….rude to other employees. Left and had better customer service from Jiffy Lube. Called to complain and no one returned my call. I would recommend going elsewhere.
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July 2023 by Charlie Harvey
I bought a Toyota from this place a while ago but never got around to writing the review. the entire experience was very unpleasant. I live out of town and it was extremely difficult to keep consistent contact with the salesman I dealt with when i finally found the car i wanted. I was ignored via text and call regularly and treated like more of an inconvenience than a paying customer, after weeks of attempting to set up a date and time only to be ignorred, I took a bus ride down there for the day the car was finally "ready" it wasn't until nearly the end of the day that It was finally ready to go. the car was sold to me in an unsafe condition with bare tires and misaligned wheels, and I had to go out of my way to fix it locally. it was a fight to have Prouse pay for their mistake and the dealership I went to locally fought on my behalf and finally managed to get them to fix this mistake. would never dream of buying another car from here again and urge others from out of town especially to steer clear.2 stars since the coffee was okay.
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June 2023 by Tyler Ansley
Bought a used vehicle from them and they provided fantastic service! They take care of their customers by going above and beyond! 100% recommend!
