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January 2024 by Michel Gregoire
Great service with a smile and the service is quick
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October 2023 by Cody Bryant
Great service and experience. Will be back again!!!
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October 2023 by Sarah Savannah
Our favorite local jewelry store! I had broken my gold chain necklace and they fixed it beautiful as new- you can't even tell it was ever soldered. They also cleaned my diamond pendant, as a complimentary service while the chain was being fixed.In addition, they also have a gorgeous selection of Swarovski jewelry. Staff is always kind and smiling. Highly recommend!
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September 2023 by Alicia Cook
A salesperson named Nicole helped us find the perfect engagement ring and when it came time to get a wedding ring to match there weren't any. The jeweler, Ryan, was able to create a beautiful custom ring that blew my expectations out of the water! He is truly a master of his craft.Everyone I have interacted with is pleasant and knowledgeable. I highly recommend their services!
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August 2023 by Amy-dawn Mcleod
Excellent service. They were able to assist me when other jewelry stores couldn't.Couldn't be happier
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June 2023 by Destiny Lu-Cleary
Awesome customer service. Very reasonable pricing. Love the experience here.
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December 2022 by Marc
Good service and beautiful products. Always my go to for anything Jewelry in the Sault !
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September 2022 by Angel Messenger
I was very disheartened with the service at Savoy's Jewellers today. I went in to help a friend who brought his watch to Savoy's where it was purchased as a gift from a loved one who recently passed away. He thought the battery was dead but the associate tried a battery and thought that it required a repair of the mechanism of the watch. The associate did not ask when the product was purchased or check for warranty and instead charged 120.00 and sent the watch to their repair person, the watch was gone for a month. The ticket stated overhaul and refurbish watch. The customer understood that this would be an actual overhaul of the watch as was written on the ticket including cleaning of the watch, repair of scratches on the glass, and a broken pin replacement. When the watch was picked up, the pin was not repaired and it did not look like it was even cleaned and when digging deeper the manager found out in fact the watch was under FULL warranty for the mechanical repair (the only servicing the watch actually got) and unfortunately, now due to Savoys not checking where the repair should have been directed, the Bulova warranty is now invalid because Savoys sent it to an independent repair person. They blamed the customer for wearing the watch daily when it is a "dress watch", well the client wears it as a memory of his deceased brother who died of ALS and gave it as a gift and even had it engraved as such.At first, they refused to do anything at all but before I knew about the fact that the watch was fully warrantied, they offered to give a compassionate refund of 40.00 and fix the pin. I was willing to accept that before the sales manager divulged that the watch was under full warranty and now that warranty is no good because they sent it independently. They blamed the customer, accepted no responsibility nor even expressed any compassion in the situation. I was told to not ask for a full refund and to "take the 40 bucks get out of here and never come back." Then they proceeded to call mall security on me. I have never in my life had security called on me for any reason. I did not raise my voice, I did not use any offensive language and only requested a fair resolution. I checked with other local merchants and was told a full refund should be given no questions asked. If you are looking to make a major jewellery purchase especially for a special moment in your life, I would highly recommend you do not purchase it from Savoys. The customer definitely is not always right in their store and in fact the customer gets blamed.
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June 2022 by Blayre Boudreau
Sue had amazing customer service and was very friendly definitely looking forward to coming back!
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May 2022 by Chris Michaud
I haven't delt with Savoy's Jewellers in a long while but I will definitely be going back to them from now on.I had a school ring that was passed on to me after my cousin passed that had been flattened on the bottom and I needed it reshaped.I took to another so-called local jeweller and they had to send it away to be reshaped.Got a call stating it was in after 3.5 weeks of it being shipped out for repair just to be told that their jeweller from out of town doesn't work on Masonic or School rings.So I went to Savoy's. Not only did they have a Jeweller on site but they reshaped it for me right there while I waited at no charge.Savoy's will always have my business from now on.
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January 2022 by Ray Mador
Great productThe best ? staff
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December 2021 by Tasha Mcmillan
Roger and team took a pair or earring and a solitaire and made me the perfect three stone ring. Highly recommend Savoys.
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December 2020 by Alexandra Riddle
Amazing experience! We had a ring altered and it was a seamless process from start to finish. Thank you so much to the Savoy’s team!