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February 2024 by Mike Murphy
This location is terrible. The last 2 times the food has been cold. I live 2 minutes from the restaurant and When I got home I opened the bag and got no straws, no dipping sauces I asked for and, worst of all, all 3 meals/combos I bought were really cold. There is nothing worse than a cold Teen burger and frozen fries. I’m not sure what’s going on with this particular location but I got the same meals a couple months ago and the same thing happend. Today (February 1, 2024) was literally the last time I will ever eat there. Oh, and it cost $34.00 for a teen burger combo and 2 kids meal combos.
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January 2024 by Richard Joseph
This location turns off mobile ordering on purpose whenever there are coupons in the app to avoid honoring them. Avoid location.
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January 2024 by Andrew Bob
Being from work and looking to have something to eat. I ordered my meal from drive through and I only had $100 bill and my amex card with me.People at the window was very rude and they told me we don't accept $100 bill or amex card.Very unprofessional and very rude people in this store.
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January 2024 by Eric Isles
The guy assigned not wearing gloves after doing cashier he touch the food by his hands...Touching cash at the same time cooking no gloves... nice....
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January 2024 by Butterflyeyes4u 1
Thank you for brightening my day to a start of a work
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January 2024 by Elyas Akbaryar
This location customer service is horrible especially at evening shift, and their beef burgers expected to be juicy and fresh but it was like a rough stick...!By the way, I ordered a grandpa burger and they just put three pieces of beef Patty inside a burger bun with no salad on top and nothing, i wasted my 17$ will never come back to this location.This location foods doesn't meet the A&w standards. This may meet panjab standards but not here!Night shift staff must be trained well or replaced with new professional staff!
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January 2024 by Paras Mittal
I asked cream, I got milk. And the coffee is
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December 2023 by James Cave
I am 65 I worked at A&W, when I was 17years old, the was excellent then as it is now, 5stars all the way around. No other take out can beat their prices.
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November 2023 by Kyle Alindajao
Was waiting for my order for so long but the staff was very apologitic and gave us a complimentary beverage. Also made us a fresh burger and poutine. The place is very clean and staff are very nice.
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November 2023 by Albert E. Evangelista (Yob)
Very fast service! It's a dine-in restaurant as well as drive-in and online ordering. Employees are courteous to customers. There is a lot of space for parking and disabled parking too. I liked the crispy french fries; they are longer and thick and very tasty.Parking: It is located inside the plaza along Markham Rd corner of Lawrence Ave. E.Kid-friendliness: Kids menu is available
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October 2023 by yvonne lowe
The food was great,did not get my onions rings,
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October 2023 by Varadharajan Kalyanaraman
The food and service was good that was my previous review of the placeToday they just made everything badI have ordered pancakes comboThe things that were missing in the service1. Tray to keep the things2. Cutleries we're not metal and the best thing is that there were no fork for eating pancakesWhen asked they did not have it3. Have to ask for the syrup for pancakes4. No butter for pancakes so it is hard to eat as it will be dry5. The coffee from the combo was not provided.Now I am sick of the place.Please have some basic training..
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September 2023 by John Woo
I'm not one to complain, but my recent experience at the 655 Markham Road location has compelled me to voice my dissatisfaction. The issue may seem minor, but the way it was managed left a lasting negative impression on me.During my visit, I presented a $2 off coupon from a 12-can box of A&W root beer. The coupon explicitly stated that it was valid at any location in Canada. However, an employee informed me that the Manager would not honor this coupon at this particular location. The absence of an apology or reasonable explanation made the situation even more frustrating. They even said that it would scan. Seems like the manager is telling their employees to refuse these coupons.Furthermore, when we attempted to use a coupon from the A&W app, the staff again declined to honor it, instructing us to order online instead. It felt like an unnecessary hassle and raised concerns about this location actively discouraging the use of corporate discounts.I'm fairly certain that refusing to accept a corporate-issued coupon goes against company policy, making this all the more disappointing. This experience isn't about the $2; it's about the principle and the unwelcoming manner in which the issue was dealt with.I hope this feedback results in better customer service and adherence to corporate policies moving forward. As it stands, I'm reluctant to return to this location.
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September 2023 by sh lam
love their burgers! way better than MC'sbut don't expect it is juicy, it tastes strong in
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September 2023 by Vaidehi Inamdar
I usually go to this place as its open 24 hours,Today when I went to drive through the lady talked to us very rudely, when I asked for onion rings and sweet potato fries she said they don’t have any ..?didn’t follow all the instructions for my burger as well .We were having our food in the parking right in front of the restaurant at that time she was laughing and giving us weird looks through window that got me mad and I placed the order from their app for the onion rings it directly went through, turns out she was lying about not having the onion ringsWhen I went after placing the order through app , she had to make the onion rings for us and never even said sorry for lying or her behaviour and she through the bag at me and closed the window .I mean y do u have to be so mean and lie ? If you don’t like to work then just don’t??Hope you get worst service whenever you go out to eat , if u r reading this
