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February 2024 by Sahnvi Thurai
Not sure what the requirements are to be hired here, but the customer service is the worst I’ve seen. I’ve been there twice, and the couple of associates I’ve interacted with seemed like they did not want to be there. No smile, no greeting, just a death stare when I was asking them about a product. It felt as if asking them a question was causing an inconvenience. I found it very unprofessional. Would not revisit this location; felt very unwelcome.
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January 2024 by Fariha Noman
Had a very bad experience Went there on Sunday 7 January to return an item I was there at around 10 am the store opened at around 11:20 am although I confirm the timing on google and it still saying 10: 00 am when I asked the lady at the counter about store timing they told me it’s 11:00 am on sundays I told them that the store timing is written 10am so they told me that it was for holidays. The lady at the counter was very rude. Still the timing is not updated I don’t know if the lady was lying as she was caught opening the store late or the website is not updated.
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August 2023 by G. M.
Purchased sandals, wore them to checkout with price tag in hand to pay was told “you’re not allowed to that.” Then was asked to show the shoe I was wearing, took it off put it on the counter was told “you’re not allowed to through things.” Falsely accuse of throwing a shoe then the person originally cashing me out walked off telling their coworker to complete the transaction. Terrible way to conduct customer service and there was no manager on site to put in complaint. The person I dealt with was Mundal P. ,avoid them at all costs will be returning to store to talk to manager about Mundal P.
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August 2023 by El Nasrani (Lawrence of Arabia)
I came to this location with my girlfriend to get some slippers to wear around the mall. Usually, when we come to Ardene, we have never been given any problems about wearing the slippers out of the store. Associates tell us to bring the tag so they can scan and we pay.On this occasion, the associate, Mundal P, must have been having a bad day because not only did she insist that my girlfriend take off the slipper, but she falsely accused her of throwing it at her. I could not believe my ears; not only was the slipper not required to be taken off as it had no functional scanning abilities, but to lob a false accusation and walk away was highly embarrassing.Sadly when I look at other reviews here, it seems like customers are people to be humiliated and left without a voice to a manager - who, when we asked to speak to one, was told none was there. Shocking, given that this is a high-traffic location being at STC.At any rate, writing and reviews are not enough; we are going to the BBB about this. We may also take our cameras to record these interactions and go to the media.Unacceptable!!!
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August 2023 by Penelope Starks
They overcharged me for an item but the lady was super nice on the phone and promised to refund the item!
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June 2023 by Emily Dunseith
Went to buy some shoes with my friend. Whoever was working the front desk was extremely rude, rudest I’ve seen in a super long time. Absolutely no reason to be that rude as my friend had only asked for her to cut off the tag so that she could wear them out.
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June 2023 by Nayan Pandya
Staff is rude and promotes Discrimination and disrespect to the customer. Very bad experience and ask everyone to beware of such experience.
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May 2023 by ClubSodaAddict
The Black female manager that works on the weekend/evenings is so disrespectful and spends most of the time talking to customers that are friends. I went there one day and she spent FIFTEEN MINUTES talking to a customer who finished checking out. No sorry or complimentary anything.
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March 2023 by Gla Iza
Me and my daughter went there yesterday. They have this unorganized pile of jeans for 9.99 each and so if you are looking for your size you have to dig in and spend time which took us 30 mins looking for the size we were looking for. The cashier has a long wait as well ? then went to the kid to pay and said the jeans was 33 dollars and I said why when it shows $9.99. Then he said 'oh sorry it was just misplaced there" wth misplaced? When there was a lot of that design in different sizes on the same spot. All misplaced? With disappointments we just left. I didnt want to argue with this kid that doesnt even look like he knows what he was doing and we already wasted our time so to argue and waste another time is not my option. As mentioned very unorganized Ardene shops we've been to. I just want to get the management attention, hiring the right people gives a big impact to your sales.
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January 2023 by Leonard E.
My sweetie is looking forward to a much larger Ardene store once it moves to this new location within the Scarborough Town Centre.She likes the products and having more inventory and a great selection is a bonus!
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September 2022 by Erin J
I wasted transit fare to come here and find it was closed. Looked as if it was setting up a new location. I did call to confirm it was open and told it was. I walked the whole mall and spoke to several mall staff and all said it was closed right now. This is so frustrating. I don't have a lot of money to waste and I needed cheap flats for work that I just started. Very disappointing.
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February 2022 by mouna Pothamsetty
Nice clothes and accessories with affordable prices.
