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February 2024 by Treena Mcdonald
Izzy was extremely helpful with making sure my issue was resolved after several attempts to repair a cabinet that was delivered that seemed to be defective. The repair technician was sent to my home 3 times, due to an ongoing issue, when the problem persisted, Izzy sent the delivery team to pick up the cabinet to personally inspect it to determine the cause. He assured me he would take care of it and he did ! My cabinet was repaired and after a few weeks of waiting, my cabinet was delivered to my home as promised and the issue has been resolved. I am very appreciative to Izzy for his commitment to make sure my item was repaired after many attempts he figured out the problem. Thank you !! Happy customer.
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February 2024 by Eustace Oscar
Royce was very nice not pushy.He made the buying experience very smooth. I would purchase from him again.I just like the no deposit refund policy the store has they need to change that because at Leon’s you can get your deposit back if you change your mind.
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February 2024 by Zuned Shaikh
We bought a couch and a loveseat from Arrow. The buying experience was pleasant with the in store staff at Kennedy location. However, what's worth mentioning is the post customer service. The couch had some structural issues that needed to be fixed. Spoke to Izzy over the phone from customer service and he assured us that the issue will be taken care of. They sent a technician who advised that the couch would have to be sent back. Izzy was true to his word and delivered a perfectly repair couch within days.
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February 2024 by Alana Shuman
Nice store, beautiful furniture. My husband, son and I went to Arrow furniture today Feb 18th, just around 4PM. We were looking for a bed frame for our son's room. We were approached by an older woman who introduced herself as Jane. She asked if it was the first time we were in the store and what we were looking for. She then said that if we had any questions she's here. Initially, I thought, lovely! We'll be left alone to look around. We made our way through the store looking at bed frames. I was asking my son which one he liked etc.One caught my eye and we went to have a closer look, out of no where Jane approached, obviously she had been following us. She jump right in the conversation with "Oh you don't want this one, there's a better quality one over there" she then ushered me to another bed. I agreed it was a nicer one. There I was discussing with my son and husband the possibilities, talking about my sons room and how it'll look etc.We walked on to look at another bed frame Jane on our tail again. At this point she was becoming annoying so much so to the point that she wouldn't leave us alone to look around or even talk about the choices. She approached yet again, offering to show us another bed, eavesdropping on our conversation. Trying to remain polite, I let her show us another bed that she stated was solid wood. I very much liked that one. Jane hearing me tell my son I like the mattress as well advised him to lie on it as he would on his bed at home. I told him to take his shoes off and try it. He did. Jane then offered advice I never asked for. She said that wasn't a good mattress for my son's spine as he was growing. I told her he was 18 so well grown. In a very pushy manner she then said let me show you a good mattress. At this point I'm thinking I'm not here to buy a mattress, I'm here to look for a bed frame. When I saw the mattress she recommended, I told her we had one like it on our king bed at home and I didn't like it. That was when Jane impatiently slammed the clip board she was carrying in her hands on the other bed she was sitting on across from us. I was horrified at her lack of customer service skills and rudeness. I told her I wasn't there to purchase a mattress and even if I wanted one I could buy it elsewhere.She got up and mumbled something to another older employee with a cane. First off, Jane hounded us throughout the entire store, we had no space, privacy or a chance to discuss a possible purchase among ourselves. While we saw 3 bed frames we really liked, we just wanted to get out the store. It was an extremely unpleasant and uncomfortable experience for us. I also asked about the linens on the beds. They were pretty and I wanted to know if they were sold in sets at the store. Jane told me yes but the linens were too expensive and said "you don't want to buy that here". Funny that she was concerned about cost while trying to sell me a mattress I wasn't looking for. I have given a 3 star because I believe Jane's attitude shows a lack of customer service skills and she certainly has no manners and patience. We will be back as we want the storage bed and I hope our experience will be a better one then. I recommend customer service training, and please leave customers alone to decide for themselves what it is that they want. Advice will be solicited if needed!
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February 2024 by Bekele Gezahegn
Good product band great service .
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February 2024 by Daniel Coutts
Bad stuff that doesn't last
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February 2024 by Kim Lores
I love this store! I have numerous pieces I've purchased throughout the last few years. Everything is beautiful and extremely high quality. I have to say I am a competitive shopper and regularly stop into all the different stores to check pricing, quality, options, etc. I have returned to Arrow repeatedly as they always have the highest quality and best pricing combined. Plus their products somehow fit my style and taste better than the other stores in the GTA. Royce is my man there and he keeps track of my likes and plans. He's been excellent. 5 stars all around!
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December 2023 by Souhair Estambouly
Am pleased with the service and quality of of the products and very pleased with the professional way it was helped by the staff and the professional eateries design izzy the way he suggested to me each peace of furniture thanks you for your professional support ?
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October 2023 by Maxene Henry
Very pleased the furniture we recently purchased from Arrow Furniture. The Customer Service personnel are very attentive. Any repair required is done timely by the most efficient service man. He is so respectful, patient, knowledgeable, and efficient. He is a good face for Arrow Furniture.
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August 2023 by Anjie Wang
We recently purchased furniture from Arrow. With the help of Royce, we were able to complete our purchase without any problems. Mr. Royce's service attitude is very good, and he introduced a lot of furniture to us. Including but not limited to introducing furniture, helping us find what we need and suitable furniture for our room. When we make a request, he can quickly give us a suggestion that meets our requirements.
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August 2023 by Madhukar Shahi
Our recent purchase of Arrow furniture at the Scarborough location, assisted by sales representative Royce Li, was nothing short of exceptional. Mr.Royce Li presented us with a range of options that met our budget requirements while also accommodating our new home's aesthetic. His personalized approach and expert salesmanship immediately resonated with us, setting him apart from other furniture stores we visited. Furthermore, we were impressed by Mr. Royce Li's willingness to go above and beyond, even offering to come in on his off days to better accommodate our schedule. We highly recommend Mr. Li to our peers and family and wish him continued success in his business endeavours.Shivang Shahi and Family
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August 2023 by ava noori
Naz is there for you! She made the purchase very easy for me. I was able to get the right furniture.Do yourself favor and looking for her to assist you. You will see the difference! she wasnt there to just make a sale!!! she answered all our questions with a smile on her face.she is so sweet.
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August 2023 by Debbie Alvarez
My shopping experiences at Arrow Furniture at the Scarborough location is always pleasant.Thanks to Royce who is very knowledgeable and can answer all my questions he is very pleasant and very accomodating and he makes it a joy to shop at Arrow. I have been a customer for more than 15 years.Keep up the good Royce,!
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August 2023 by J C
Shady business alert, avoid at all costs. They are scammers and will tell you false information to get a sale. Sales associate do not care about you after they get your money. When you want a refund you will be refused. All furniture is poor quality, you are better off buying stuff from ikea. The prices are cheap for a reason, both product and customer service wise
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August 2023 by JianGang He
Royce is super nice. We managed to get the best sofa my whole family love with his kindly help. 200% satisfied!
