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February 2024 by Deepak
Someone left cash at the atm today when I went to the bank, I gave the cash to the representative at the counter letting them know that somebody forgot cash at the atm withdrawal machine. Customer service Representative was very helpful, thanks.
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February 2024 by bugstyvy
They helped me when I needed it most
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January 2024 by K Lee
Service is friendly here but they never have enough staff. They usually have about two people and k the next I've seen a maximum of maybe three. And of all the time I've been here. I've never seen a staff member stationed at the guest service desk. I understand it's a small branch and is not necessary to have someone stationed during the whole time but when it's busy, they should have someone there.
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November 2023 by Simon C
I originally had a good impression of this bank, but I never answered the phone during business hours. I sincerely say, what kind of rubbish is this?
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November 2023 by Dinah Lin
No problem can be solved, it's a waste of time
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October 2023 by Marvin Monitros
Customer service is subpar here. The tellers are not as willing to help you unless you making the big bucks
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August 2023 by Chan Joe
Slow ,slow slow , every time service is slow ,manager or supervisor don’t really care even a long lineup , just 2 teller open even many people line up
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March 2023 by Albert T
It's an okay branch, new and kept clean. Service can be a little slow at time when it's busy. There's plenty of parking as well as a drive through ATM.
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December 2022 by Deep Shah
I went there for my credit card related Inquy waited there for almost half n hour to meet an executive and all she said "contact customer care" like then what is the use of having a physical branch and people in bank when all they do is push work on other members
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September 2022 by Camera Dude
My experience today seeing 5 tellers working on 1 customer regardless of long line lineup. Lacking of trained teller is the fact. A simple deposit took me 30min lineup and process.
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August 2022 by Ishan Bhardwaj
Really bad experience ,I went branch 3 time to update my Id and they said it’s all done .when I call credit card they said documents never been updated .We can’t speak with branch and cannot file any complaints because our complaint’s system doesn’t work .It’s just gonna stay there and you cannot get any follow up’s .So you have to try again update your Id or you can close your credit card.After hearing this I’m really frustrated and feeling helpless.
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August 2022 by Geneviève Laroche
AVOID THIS BANK!! My brother in law was assigned a young financial advisor named Wahid to assist with a mortgage. This child appeared to be fresh out of high school. Little or no training. He knew nothing about finance. Could not fill out application properly. Had to call someone to get answers to basic questions, Was screamed at by his boss for making mistakes. CIBC you want your clients to commit to expensive mortgages from you?? Get professionals who make your clients feel secure about their money. The manager should be ashamed for hiring such unprofessional and untrained people to deal with other peoples money!!!!
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June 2022 by Shameel Niwafdeen
I went to change my wrong name in my credit card.luckely got Jessie Guan(teller) woow she took my all nessery details and told me that she will pass all details to her co-worker to get the thing done. Great Service. Management please appreciate this kind of fantastic staff.
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December 2021 by Wilson Wu
Aman helped me set up my credit card, the process was very quick and easy and he understood exactly what I needed from him. He was very professional. Would definitely recommend asking for him specifically when going to this branch.
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December 2021 by Waldo Wang
Aman helped me set up my credit card, the process was very quick and easy and he understood exactly what I needed from him. He was very professional. Would definitely recommend asking for him specifically when going to this branch.
