Eraa Supermarket is a well-established Sri Lankan and Indian grocery store in Scarborough, offering a wide range of products from rice, dhal, and spices to pooja items and more. With over 26 years of experience, the store aims to provide customers with exceptional quality, service, and value through its Eraa Brand Products. The supermarket is known for its clean, spacious, and well-organized layout, making it easy for customers to find the products they need. The staff is described as courteous and helpful, and the checkout process is generally quick, although it can get busier during weekends. One notable concern raised by customers is the store's strict "No Refund / No Exchange" policy on perishable items, even if they are found to be defective immediately after purchase. This policy puts the entire risk on customers and affects trust, as most supermarkets typically offer same-day exchanges for clearly defective perishables. Overall, Eraa Supermarket is praised for its extensive selection of Sri Lankan and Indian products, competitive prices, and convenient location. The store also houses a meat and fish stall, as well as a food takeaway with Jaffna-style, spicy variety. While the store has made improvements over the years, the customer-friendly handling of defective perishables is an area that could use further attention.
