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February 2024 by Quinne K.M
I was wondering why the employee over the phone was so rude until I dealt with the manager and realized it’s just this dealership all together that has terrible customer service. Our intelligence was undermined not only by the employee but by the manager as well, before and after being sold a used part that was labeled as new. Not to mention, we are an auto shop. Adrian was the only helpful employee and went above and beyond to assist us, however Ken (the manager) and Duncan (the rude employee over the phone) made dealing with ford an experience I never want to go through again. Do better Ford.
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January 2024 by john stavrou
Very knowledgeable staff and sales people
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December 2023 by Sash Sean
Great service. Honest staff. Adrian is my go to. My wife and I purchased a ford edge several years back and he continues to be a great guy even after the sale is final! Which is rare if you ask me.
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December 2023 by salvatore carchidi
You can't improve on perfection.Please take care and look forward to seeing you soon.
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December 2023 by JAGUAR
Great service and friendly staff.Heritage understands how important the client's time is, and they get me in and out as quickly as possible. They take the time to review my service card so I know what to expect in the next couple of months in terms of the car's maintenance.
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December 2023 by Antoinette De Pinto
I recently purchased a 2021 Mustang Ecoboost from Antonio at Heritage Ford. I can’t begin to tell you what amazing service I received from Antonio! He was courteous, honest and very fair. It was a pleasure dealing with him. I will definitely recommend Antonio to family and friends looking to buy a vehicle!Domenic and Antoinette
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December 2023 by Samson Mathews
Antonio, the sales representative, was incredibly helpful, consistently available to address our concerns and clear any doubts. I extend my best wishes to him and Heritage Ford Kingston.
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November 2023 by Steven Bui
My experience with heritage ford was definitely great. It was my first time purchasing a truck new! I discovered Anthony C one of the salesmen at Ford Heritage. He walked myself and my family through their lot, gave a great friendly detailed walk through of the options we had and what would fit best for our needs. Furthermore, Anthony showed us the benefits of leasing a new truck versus purchasing a pre owned and never has anyone tried to help us save money and not have to worry about maintenance on a older vehicle but only up charge us on packages we don’t need! The process from start to finish was flawless, I informed Anthony, we had an old truck to trade in, and they accepted it immediately without hesitation. We came out with a beautiful blue F150 XLT. We couldn’t be happier with it! The warranty and customer service was fantastic. I would definitely recommend Anthony C as he gave us a great experience versus other dealerships, it definitely felt like we were talking to a friend and we will definitely come back right after our lease is up!
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November 2023 by Adriano Silva
We had a great experience with Antonio from the sales department. He helped us getting a very good deal. The negotiation and transactions were very smooth. The vehicle was delivered 2 days after all papers were completed!
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November 2023 by Joy Ireland
Heritage Ford gave me cheerful and good service. The service was done quickly. Thank you to the person in charge of service.It was Tuesday October 31. 2013 Black Ford Escape. My rear windshield wiper was broken. It was installed. Don who put the wiper on told me that it needed a cap. I bought the parts from Heritage Ford. I should have been told that there was a cap. I got the wiper arm and blade. Please tell parts to ask if the cap is needed. If the wiper blade was gone - then the cap would be too.Likely it would be needed. As an owner I would not know thatthe cap was needed. I am mentioning this to improve thegood service. There are also different wiper arms. Don knew the cap was needed. He ordered it and it came in next day.It was installed. All good.I did get excellent cheerful service. Lady at the desk was nice.JoyThank you to all.
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October 2023 by PAUL SINGH
Do not recommend.I recently purchased a 2023 Bronco Sports Outerbanks and I repeatedly asked them to confirm how many cylinders this vehicle had. I was reassured by both Clinton and LJ that this was a 4 cylinders however when I was driving home after my purchase, something just didn't feel right. To my shock this vehicle I just bought is a 3 cylinder - I was duped!Needless to say, they did not offer me any reassurance and were indifferent when I contacted them the very next day. They still said it was 4, until we looked under the hood and counted.Get sales associates who actually care and who are trained properly. This was a big purchase for me and I am left with the feeling of disappointment.
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October 2023 by wayne ezard
If you want dependable service go elsewhere. I made an appointment for 9:00 am for an oil change. After waiting for 3 hours until 12:00, I finally left when my truck had not even moved. The staff offered no apologies and were indifferent to the inconvenience this caused of wasting my time. I suggest if you want to purchase or service a vehicle, go elsewhere. This is not the first time I have heard of their lack of caring for customers.
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October 2023 by Dave Bourdages
Went up to look at a 96 Camaro. The car had been rear ended at some point and was out of line on the bumper and hatch and was full of Bondo.Not on the CarfaxA lot of people would not have picked up on the issues.Salesman just kept saying someone will buy it.Buyer beware.
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September 2023 by Ziggy Menartowicz
I absolutely recommend L.J. if you are looking to buy a car! I have bought a LOT of cars and my purchase at Heritage Ford was the best experience by far. He is super attentive and communication is impeccable. He went to great efforts to get me a price that i was happy with and ensured a seamless delivery.5 Stars all day long.
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September 2023 by Brent Dunn
I’ve worked with LJ from heritage ford on two F-150 purchases and he’s easily the best salesperson I’ve ever worked with. Super knowledgeable, very responsive and goes above and beyond for his clients. If you’re looking for a Ford look no further!
