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December 2022 by Chayan Dey
Great location and they have good brand name watches at a reasonable price! Overall good customer service
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November 2022 by Roy Lieuw Kie Song
Overpriced. I checked the cost to replace my battery with an other vendor in the mall on my way out and was quoted half the cost what I was changed. Vendors like this hurt the malls reputation. Cedarbrea Mall has been going downhill.
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December 2021 by Susan MacPherson
Never had a problem here. They are fast and efficient. Watch batteries lasted well over a year.
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November 2020 by Mary Gold
Overpriced for subpar quality.I came here to get my watch fixed because I had asked the gentleman how much it would cost to repair a broken crown. At that time he told me it would cost 20-30 dollars. This was low compared to the other watch repair shops within the area. However, upon bringing the watch in, a woman had told me it would cost $50 because they had to "send it out" as they don't have the parts themselves. I wasn't too happy with this but I wanted to get it out of the way so I accepted. I was told the watch would be ready as early as 2 weeks and received a call that it was ready just about said time. When I came to pick it up it was working just fine, however, I was a little puzzled that they decided to use a marked crown with a V symbol of some sort and was silver. Not very pleased with this because it does not go with the watch at all as it is black and gold. I hadn't planned on keeping the watch for myself but now it is less likely to resell.In addition to the above, I had also brought another watch that simply needed a new battery. From my experience, decent batteries can last for over a year. After less than 3 months, the battery they provided had completely died on me. This is not acceptable, especially considering I had paid $10 dollars for a battery replacement - which is typically $5 at other places.In summary, the customer service was just okay and the quality of repair services is unacceptable according to my standards. I'm a friendly and fair patron but now I know not to trust or go to this place for future business.