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February 2024 by Andrew McLaughlin
Bought a wedding ring here and it fell apart. They won't fix it told me buy another. Don't recommend 0 stars
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January 2024 by Neil McGregor
I bought a chain here and it broke the same day. They only let you exchange and will not give you your money back despite selling a poorly made product that was literally bought that day. Not to mention, the staff when I came to the store to exchange were very rude and you can tell they don’t want to help you unless you’re making them a sale. Will never shop here again and would not recommend.
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January 2024 by Positive Hypes
Employees are rude. One silver chain bought for $80, for one broken hook, now charging $70 plus tax for rapair. And very rudely asking why didn’t I buy care plan! Wow! I didn’t thought to buy a $50 care plan for $80 chain and never thought a small repair they would scam clients $70! Mostly disappointed that employees are very rude! Never ever going to buy anything from here again.
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January 2024 by Cathy Brown
"Every time I come to this store I feel welcomed. I do not purchase expensive items but the treatment I get feels like I purchased an expensive item. I love going to this store!"
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November 2023 by Elizabeth N
My partner and I came in browse for non traditional engagement rings. We were approached by a short, older woman with blond hair and glasses, she handed us off to another employee and said that she would be back. We took a quick look at one ring and said we would be back. We checked out another store but decided to go back to Michael Hill.Cathy approached us as soon as we entered and pulled out a few rings I wanted to look at. The blonde women came out of no where saying we were hers and she’s taking over, yanking the jewellery tray from Cathy. The blonde women was extremely unprofessional. Cathy dealt with the confrontation professionally and chose to walk away until my partner made a comment that this was unfair while she was leaving (personally I was prepared to tell the blonde employee we were leaving because of how rude and belittling she was towards Cathy). Cathy decided to remedy the situation by saying they would do the sale together. The blonde woman accused us of lying that she did show us rings (no she did not) and was so extremely visually upset at she couldn’t snag our sale. Eventually she walked away, I’m assuming because she could see I was not entertaining her behaviour.I have been in sales previously for several years and I know it took a lot for Cathy to remain professional during this confrontation, and the blonde woman’s predatory sales behaviour was unacceptable.Cathy was very friendly and pleasant. She made made the whole experience picking out the ring quick and smooth and understood what I was looking for. She also helped me confirm my ring size. She apologized for the experience as it was my first time there. I will return in the future but only because of Cathy. She customer service deserves 5 stars.
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November 2023 by Vici Lorick
My friend and I went into Michael Hill in STC not knowing exactly what we wanted, just browsing. We ended up seeing quite a few pieces we loved. Cathy helped us so much. She was so amazing - so friendly, patient, honest and genuinely seemed to care about our best interest. As someone who lives downtown, I will definitely be back to this location. Thanks Cathy!
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August 2023 by Aashima Batra
I love this location so much because of their great customer service by staff members like Lisa, she is such a wonderful lady and treats customers with so much patience and respect!! Must say it's a tough job that you guys do. Just because she is there, I will surely return to this location only and refer to my friends as well. Thanks Lisa #cheers!! ? Ash.
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August 2023 by Stephy Li
If you go 30minutes before closing, they will make up lies and excuses to dismiss you. I went in to get my ring resized and the short woman kept insisting my gold ring cannot be resized. I asked why and she said certain styles cannot be resized and mine falls into category; which is odd because I purchased the wedding band knowing 100% that it could be resized. And I was right. A bunch of nonsense. So I went to the original store where I purchased just now, I had absolutely no problem whatsoever. The short woman also told me to not disclose that I went to STC Michael Hill asking for a resize. Save your time here, all they care about is closing the store on time and getting commission from sales. She should get fired, very unprofessional, she even fought with the other worker who knew it could be resized at that very moment.
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August 2023 by roshani sundar
Had such a great experience at the STC Michael hills. Kathy was very patient and helpful. Will definitely be returning to shop at this location because of her!
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June 2023 by Ayisha Ahmad
Not the least bit surprised with all the one star reviews. I genuinely believe they no longer care. I stood there for 5 minutes, even close to a woman talking to a patron, obviously not intruding. All the sales women were with patrons, not ONE said hello. Not a single one, especially the one 5 feet away from me even going from one show case to another with the customer at hand. No, thank you for waiting we will help soon or anything. I was left stunned. I walked out. Never going back. And like I said they don't care. If you see the store busy stay out of it. I have yet to be felt this uncomfortable in any place of business
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June 2023 by Flora C
Khatuna provided us with excellent customer service. She was professional, kind and patient. She never pressured us and we felt very comfortable with her. She showed us many styles and provided excellent information about the product and warranty. I will be recommending her to my friends and family.
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June 2023 by tianna lowery
Let me start off by mentioning, I frequently shop here for my children’s jewelry, myself and my husband. My wedding ring is actually from here. I went in this week to get something for my husband for Father’s Day. The lady that had dealt with me first was up my behind to get a sale, I had to almost firmly tell her to stop. Regardless she pressured enough and got the sale. Fine. I purchase two items one of which i wanted customized. With the time crunch of Father’s Day approaching I did not expect it to be in by fathers day. The woman told me that it can be engraved and the manager is away and will not be in for the next 6 days. I call TWO days later and guess who answers? The manager who was supposed to do the engraving and he had NO idea on what is going on. Mind you let me also mention that this associate, her words were “if he is in before the 6 days I will text you or call you MYSELF PERSONALLY”. So first thing that happened. Secondly the woman told me the item CAN be engraved when he told me IT CANNOT. it will take 7-10 business days to get made. So not only did she lie to me about letting me know when I can get the engraving and now it will be extremely delayed but ALSO lied to me about it being able to get engraved. The only experience that was positive in this was the manager offering free engraving… all I do know is I have spent a considerable amount of money at this store and they have officially lost a customer and I will not recommend this to my family or friends.
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June 2023 by Celine uca
Michael Hill in Scarborough is a jewelry store that exudes elegance and offers an exceptional selection of fine jewelry. This Michael Hill location is a go-to destination for those seeking exquisite designs and high-quality craftsmanship.One of the highlights of Michael Hill Scarborough is its diverse collection of fine jewelry. From stunning diamond engagement rings and sophisticated necklaces to stylish watches and delicate earrings, the store showcases a wide range of pieces that cater to various tastes and occasions. Each item is crafted with meticulous attention to detail, reflecting the brand's commitment to delivering timeless elegance.The store itself provides a welcoming and luxurious atmosphere, with a layout that allows customers to browse and explore the stunning jewelry on display. The staff members at Michael Hill Scarborough are knowledgeable, friendly, and always ready to assist customers in finding the perfect piece or offering expert advice. Their personalized service adds an extra touch of care to the shopping experience.In terms of pricing, Michael Hill offers options to accommodate different budgets. They provide a range of affordable pieces as well as exquisite designs for those seeking something truly special, ensuring that there is something for everyone without compromising on quality.Parking is available nearby, making it convenient for customers to access the store.In conclusion, Michael Hill Scarborough is a jewelry haven where timeless elegance meets exceptional craftsmanship. With its diverse collection, luxurious ambiance, and knowledgeable staff, this store ensures a memorable and personalized shopping experience. Whether you're searching for an engagement ring, a gift for a loved one, or a treat for yourself, Michael Hill Scarborough is highly recommended for its outstanding selection and commitment to delivering exquisite jewelry.
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June 2023 by Nazlene Baksh
Took my mom to look for something. The lady who decided to show us the items was ONLY interested in making a sale. She was a bit arrogant. Apparently, the item we looked at was the only one. We didn't buy anything.
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May 2023 by Hirenkumar Rathod
I should give no star, if I could.Staff is not working professionally here at 300 Scarborough location. Never coming back again for this very poor service. I will recommend everyone to visit another location for a good service from staff. I just came for a pick up and waited more then 2.30 hours just to get my ring back. Very displeased from when I came to purchase the ring everyone was running behind. Once the purchase done nobody really care here and keeps you wondering.