-
February 2024 by Yusra Sadik Taju
I would not recommend this company to anyone. I ask them to deliver on a specific date because my family needs it, they wouldn't deliver on the date of my choice even if they agreed to do so before two weeks of the delivery date. They came to assemble and left a huge mess for me to clean up, and when asked to remove their trash, I was simply denied. They did not add the storage installments when assembling, claiming they did not have the pieces to complete it. The worst customer service, very unsupportive and money oriented staff. Run away as far as you can from this company. It's a waste of your money, time and with emotional drain.
-
February 2024 by muna sheref
I have the most horrible experience with this company. I bought a queen size bed with a lift up storage space underneath. It took almost a month to finish assembling. I have to call them and beg almost every other day asking them to finish the assembly. They will swear to order the missing part and come finish the assembly every time I called but it's always a no show. They left parts of the bed out which caused my Todd to fall on it and get a crack on his forehead. From the start, the customer service is so pushy and is very unfriendly but after you paid, pray nothing happens to your furniture or else, you are on your own. Worst company and worst customer service ?.
-
February 2024 by Anusha Mutahir
Had the worst experience at Paramount Furniture on Kennedy Road. The staff were extremely pushy. I ended up buying furniture worth almost $1000, it was delivered to me in 5 days however the furniture came cracked, scratched and unfinished. Went back to the store and they flat out told me they can't do anything about it, reached out to customer service, haven't heard back from them yet (it's been a month). So disappointed.
-
January 2024 by Melissa James
Great service from Manjinder and Sidhu highly recommend they installed my dresser quickly
-
January 2024 by Jamshed Zazai
Poor customer service, delivery super late two time change delivery timing still not on time . Furniture leg broken , I called sent video no response. Good luck to me for the quality.
-
January 2024 by rabail ansari
We recently ordered a couch from this store and are having a terrible experience.Our order was not ready at the time it should’ve been, and on the day of delivery we were given an 8-10 pm window for delivery (?weird). At 10:30, we received a call from the delivery men saying they’d be arriving between 11:30pm-12am instead. This is EXTREMELY unprofessional and inconsiderate as this was on a week night, and we refused to accept delivery (justifiably so). The sales representative is also extremely hard to contact.Save yourself the trouble, and don’t buy from here.01/13 Update:Instead of trying to resolve issues with customers, store owner responds to honest reviews by trying to deflect the blame. A huge lack of organization and professionalism. We had never instructed the sale representative to make the delivery “as late as possible”.. why the hell would anyone request that? Our order is still not complete by the way and it’s been over 2 months. Also- the sales representative isn’t the one who reached out— he FINALLY responded to us after ignoring numerous calls. This is not to say that the sofa is not good, it is, BUT totally not worth dealing with people like this. Store deserves not even 1 star. Again, don’t buy from here unless you like to deal with clowns.
-
January 2024 by Garv Sehgal
So, my coworker bought a sofa from this furniture store, and it was a total mess. First off, the delivery was a complete nightmare – super late at night, and we had to bug them with endless calls just to get any info. And guess what? No cushions with the sofa! Like, how does that even happen?To make things worse, the sales rep we dealt with was straight-up rude. Not a shred of customer service. Dealing with these guys was more hassle than it's worth. Save yourself the headache and shop elsewhere.
-
January 2024 by Tahmina Shawkat
Very much unprofessional, untrustworthy. I never want to go back.
-
December 2023 by Farhana Zakria
I recently bought sectional sofa from the Kenedy locations. Shamsher, the sales agent is very nice and cooperative guy. He knows well how to deal his clients.Delivery man manjinder singh is nice personSofa quality is so good.I really recommend this place.
-
December 2023 by Tahir Zaheri
Go here to experience their excellent service
-
December 2023 by Citizen Talk
Shopping nightmare. Avoid at all cost. Consistently unreliable, repeatedly late and untrustworthy delivery.Ordered one bed a month in advance. Delivered many hours late, then since they found it inconvenient to park, just drove off without delivering. Refused to pick up phone to explain what happened. Family just watched the delivery guys drive off with our furniture. Manager and sales rep refuse to pick up phone, it goes to voice-mail by default regardless what time you call them. Called over next few days to get them to ask what happened. They scheduled another delivery. Didn't show up. No explanation. Scheduled another delivery. Delivered 6 hours late and only part of bed, missing rest. They said the piece wasn't ready yet...this is already not only a month ordered in advance, but also over 2 weeks late now. Scheduled another delivery. Didn't show up again. No explanation. Scheduled another delivery, finally got it. Employees unapologetic and frankly just straight up lying about when delivery would happen repeatedly.Late delivery by 3 weeks of nonstop calling, rescheduling, booking and rebooking service elevators. Family had a meltdown over stress of trying to get a bed. Would have gladly have paid more to go somewhere else that is more reliable delivery.
-
December 2023 by Shilpa Ahuja
My experience with paramount furniture was very good. They delivered everything perfectly and in good condition. I really thank Mr. Shamsher and Mr. Ravindra for guiding us so well in selecting furniture. They were so nice in whole process of ordering and delivering furniture.
-
December 2023 by Premal Desai
Nice service staff is cooperative after sales services also good
-
December 2023 by alireza nili
Shamsher is the person to go and meet . Shamsher is the best salesperson i have dealt with in my life. If i could i would give them 100 rating ..???
-
December 2023 by Raja vasudevan
Ravinder is the person who was very helpful and genuine in selecting the furnitures based on our requirement. I would strongly recommend this store for anyone who want to purchase the quality furniture.
