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December 2023 by unknown
extremely rude employees do not go here!! They all make sure to not make eye contact when something was needed, worst attitudes I’ve ever came across. I should have walked out instead of buying something and giving them my business.
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December 2023 by Elham B.
Great customer service I had a great experience with Zahra. Naseri. She is prefesional and very patient.I like my new light, color and hair cut.Thank you all!!
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December 2023 by Dalvinderkaur Sidhuu
Representative named “Gurman” helped me getting the whole list of skin care products as well as makeup yesterday, 26 nov. Amazing customer service service and recommendations.
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November 2023 by CY C
Latest visit: 24-Oct-2023 had a terrible experience here especially with the manager called Wahida (not sure how to spell because she wasn’t even wearing a name tag last night). Please don’t talk about customers behind their back because they can be right behind you. YES, customers can BUY MORE THAN $250 gift cards for their families. Been doing this for years. Have some courtesy next time instead of thinking you are high and mighty when you talk.Do explain properly what a “loss prevention / protection policy means” not until you decline a customer to buying one because you have the right.——-Stephanie was super helpful and gave some tips while cashing me out !Always enjoy shopping here for my beautiful products. Join their membership and you get perks when you earn enough points!!
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November 2023 by priyanka k
This was the worst customer service I've ever experienced. We approached four customer associates and the manager, who all promised to get back to us within 15 minutes. However, we ended up waiting for a whole hour without anyone assisting us. Even after an hour, when we reached out to the manager to express our frustration about not receiving any assistance, she informed us that we needed to wait an additional 15 minutes. They seemed to be prioritizing other customers over us. It was an extremely disappointing and frustrating experience."
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November 2023 by apple sorbet
i got shade matched the other day and the girl just straight up put the device on my forehead. i have acne prone skin please clean the devices before you guys put them on peoples face. my skin has been doing so well no new breakouts. i woke up this morning and my forehead has a slight read lesion. this is really upsetting because i would think they clean them but i just know it was full of bacteria and it’s making me disgusted to think about. please do better
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November 2023 by Leslie
I went in today looking for a primer for dry skin. Myra was the sweetest Sephora beauty adviser. She was so patient with me and helped me find the best primer for my skin type. She made my experience amazing during the Sephora savings event. If you ever need help from someone who cares about your shopping experience ask for Myra!!
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November 2023 by Durreshahwar Arif
Worst experience at this location. I purchased over $500 of products online and some of those products were gifts. I drove all the way to this store so that I could ask for ONE Sephora paper bag (the bag they give to all their customers when they purchase anything) since I wanted to gift my items in that. The extremely rude cashier (Preye) and manager (tall, large, Caucasian women) refused to give me ONE bag, even after all I spent. The paper bag doesn’t even cost them five cents. I have never heard of this policy in my life since I’ve been shopping here for over 10 years.I have also been a ROUGE member for almost 10 years and spend more than a thousand dollars throughout the year at Sephora. AVOID THIS LOCATION. The manager had the WORST ATTITUDE, extremely rude and cheap.
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November 2023 by vshali vishali
Very bad customer service. One of their employee was very rude. HER NAME IS AUDREY. She said if we are not buying anything please leave the store and said door is that side. This is first time I’m having worst experience like that. Very Rude,0 Customer service
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November 2023 by Kalpana K
Tanzeena helped me soooo much with picking my staple products! She was patient, understanding and made me feel comfortable in my own skin. She knows her product knowledge really well as well. Thank you so much!
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September 2023 by Imaan Mir
I had a terrible experience at the Scarborough town centre location today Sep26th. I called to make an official complaint as I was a victim of unethical sales practice from one of the Store Manager. She tried to upsell me with an eye mask(the one they are currently trying to promote right where you pay) which I thought I was getting for free and I bought a $100 eye cream the day before! Everything was being done in such a rushed way, and when I realized I got charged for it, I went back in line and that Manager saw me and disappeared. I explained my whole situation to the Cashier regarding the upselling part without clear information and she said " I am really sorry, it is an inside thing". The staff that morning seemed to be working under A LOT of pressure and that particular Manager appeared to be bossing them around.
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September 2023 by One People
The first time I actually got help in here. I have always tried to spend my money here in the past with no luck. The store is so big and full of selection that if you don’t know what you’re looking for specifically one would definitely need assistance navigating through the massive selection of products. Finally, after waiting and waiting I got help from a really nice young woman. Chantelle had me leave a happy customer today. The 5⭐️ is for Chantelle, not the store. Thank you Chantelle for changing my experience at this store into a positive one ??
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September 2023 by Sobana S
The customer service at this location is horrible. This weekend (Sept 2/3 2023) there was a promotion with a minimum purchase of $75 to get a free raffled Sephora collection item at the front of the store. The lady at cashier advertised this promotion then sent us to the front area. The supervisor (I believe) with a headset came and said that someone will be with you shortly and walked away. We waited over 10 minutes for this raffle draw, that was worth $8-10 in comparison to what we spent. There were no workers willing to assist us. Instead, several workers walked by us. It was very frustrating and a waste of time that we went back to the cashier and requested a refund for all purchases made ($82). In addition, thats when I found out the previous cashier redeemed my points for a "free" sample that was not mentioned to me, she did herself. The supervisor offered free sample products to make up for the trouble, in a passive-aggressive tone of voice. I will not be coming back tothis location for their poor customer service. If you are understaffed please hire more workers or retrain your staff. Thank you very much!
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August 2023 by A D H A m
I love Sephora ❤️ Customer service are always amazing. Sephora's strategy in my opinion is successful. I have ordered items online which have been delivered in the next day "Saturday" with no charge.
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August 2023 by S S
This is my favourite Sephora. I live in Durham but always come here because the staff are always so helpful and kind. Last night Uma helped me at the store. I was looking for a foundation shade match and Uma helped me find the most perfect shade match. I have always struggled to find the right shade because most brands make their darker shades too yellow or orange but Uma found the right shade for me and it’s perfect. For the first time I’m excited to wear foundation because it looks so good on my skin. It’s literally my skin tone in a bottle and blends so seamlessly. Thank you so much Uma.