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October 2023 by Melissa Rasie
Do yourself a favour and don’t fill up here. Pre-paid and didn’t get refunded the difference. I knew something was off when the machine told me I was at a full tank when my car didn’t indicate it. After turning on my car I was short almost a quarter tank. I left frustrated and didn’t bother filling it again to full. I was charged the full amount I entered and should have got about $20 back.Called to discuss this and the worker denied this could be possible and kept rudely interrupting me after the bank advised first calling the station. Unacceptable behaviour and terrible communication skills. Will not be coming back.
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September 2023 by 단풍국Life
Do not using the debit card.They are double charged and then if you want to refund, wait for bank statements available you need to bring bank statement and claim.This is scam.They said they need to send my bank statement to the shell and claim.What are you talking about?? You get the my money but waiting for long time to get back my Money?? Seriously??And please remember,This always happens when gas prices get much cheaper always.And this two cashier very rude, they don't listen and just say 2 to 3days. I said what? Please listen then they pretend listen.Beware of this place.
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July 2023 by Sunny Kwong
Full amenities Shell gas station located at north end of Scarborough. It has a large convenience store, ice box, touchless single car wash, vacuums and tire inflator.One of the few up to date Shell touchless single car washes in Scarborough area. The dryers are effective. Hence, it makes the winter car wash experience better.Cashier is typically quick and courteous. You are able to swiftly get back onto Kennedy Road northbound/southbound. Or you can drive on Passmore eastbound/westbound to reach Silver Star Blvd or Midland Ave.
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June 2023 by scarlett only
Poor management. The map shows it is opened but it is closed (the gas station probably moves to another location without any update online) Waste of time.
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May 2023 by Sean Munroe
I just go here for the car wash and it's pretty good. The dryer could use some work though
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April 2023 by Trevor Ahong
This review is to pair with my negative review on the touchless car wash associated with this Shell.The car wash recently completed maintenance and I was not satisfied with the Ultimate Wash that I purchased. Spent 10mins waiting with unhelpful answers from staff, only to be told that my car was clean and did not even offer a rewash.After posting my initial review, I was offered a rewash only if I was going to take it immediately. After all that time wasted, I was already late for work. Very unsatisfactory handling of an otherwise simple situation.This has been my local Shell for well over a decade. I am here regularly for gas, washes, and lotto for my family's collection of vehicles. It is upsetting that a local business handles their customer complaints like this.
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May 2022 by Marquant
The staff is rude and reluctant to help. I asked him how could I redeem my Air miles for gas and he told me to go get gas and come back to him to redeem the miles. After I got gas, he told me I should not have paid at the pump and he could do nothing about it as the transaction has been completed. He never told me not to pay at the pump but to pay at the cashier. When I asked for instruction initially, he was misleading and did not look happy. It makes me feel like he did it on purpose and does not want me to make the redemption. Right, it would make them make less profit. Here comes what they want. Good for them. I am not going back to this station anymore.
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March 2022 by Timothy Fok
Shell buys gas from Russian sources, which helps finance Putin's invasion of Ukraine and the killing of innocent people there. Would avoid if you care about human life. Also, their prices are regularly overpriced compared to nearby stations such as XTR and Petro Canada. Promos with Air Miles are wanting.
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February 2022 by Vincent LaGuardia Gambini
My main complaint is regarding the customer service. 3 times in a row now I came to pump gas and did pre-pay then when finished and select print receipt it says "see attendant inside." This is very frustrating and a waste of time. One time I did pre-pay because I didn't have my mask and it still said no paper, see attendant inside. The point of pre-pay is so you can pay & go. It should be the attendant's responsibility to regularly make sure there is paper in the printer. Today I had to go in again because I had bought the car wash and needed the code on the receipt. I was in a hurry because I needed to go to an appointment and had to wait behind 3 people in line just to get the receipt; I let the attendant know about the problem and asked him "there is always no paper, what's the point of pre-pay if you guys never have it ready?" The attendant smiled and shrugged and said "it's ok, not big problem." Unacceptable.Another time I was driving home in the rain at night and was turning left at the intersection next to the gas station onto Kennedy Rd from Passmore and the gas station attendant was crossing the street in the middle of the road holding a pizza from Pizza Pizza and I had to swerve my car to avoid hitting him. He would've been hit by my car and seriously hurt if I hadn't seen his red and yellow shirt in the final seconds and turned the steering last second. Please be more responsible and safe and use the crosswalk.I would otherwise give 5 stars because this is my favourite nearest station with a great touchless car wash and gas always a couple cents cheaper than the rest of the area.
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October 2021 by Lei Yang
I locked my key in my car along with my cellphone and mask... stupid I know. Peter in the station has been very very helpful, he is kind enough to provide a mask and helped to find CAA number, not mentioning lending the phone for me to make the call.
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October 2021 by J G
I purchased two car wash codes on August 27th, 2021 (both codes were on the same receipt). I went back to the same location today (September 18th, 2021) to use the second wash and was told by the employee that the code is invalid. There is no way the code is invalid because it was never used before. The employee did not give me a solution either. This is clearly a scam as it seems like I'm not the only one who experienced a similar issue here. Save yourself the hassle and AVOID THIS LOCATION.
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September 2021 by Stephen Sin
This place is a scam. If I could give this negative stars I would.Bought a car wash pass and on the receipt was a code for an additional wash.Says only at this location and valid for one wash, expires in 180 days. Purchased on May 27, 2021 and went today (June 6, 2021) to use the code. But when I input the code it was invalid. Spoke to the worker (Jass) and said the code was not verified. Asked to speak to a manager (Deep) and also said that there’s nothing they can do and that I have to call Shell customer service.Absolutely ridiculous. They basically just want your money and don’t honour anything even if it’s on the receipt.
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September 2020 by Mary T.
I set a personal record yesterday. I visited three different gas stations in a day. No, my car and I are fine. I went to each one for a different reason. This Shell station is the closest one to my home. I have been visiting it for years, especially when I was in Air Miles collection mode. I don't visit Shell stations all that often these days, as I get gas-fuelling discounts at Petro-Canada. My car desperately needed to be vacuumed. I didn't want to do it during a pandemic, but I did it safely after getting my game plan in place, thanks to gloves and hand sanitizer. This gas station has two vacuums that are closest to Passmore Avenue. I love that it's a wide-open space. I can put my mats down safely on the side and vacuum to my heart's content. What has changed is how you can pay to use the vacuum. I always bring loonies and twoonies. It allegedly allows you to pay using tap methods, such as debit, credit, Google Pay, and more. Well, I tried my debit and credit cards, and Google Pay on my phone. Guess what? None of them worked. When in doubt, go with coins. I inserted $2.50 into the machine and vacuumed for five minutes. Suction was great. The front foot areas are the worst in my car, but they looked like new when I was done. I was happy. There are two vacuums at this gas station, with an air machine between them. A man used it while I was vacuuming. We were safely physically distanced. We were both working on the passenger sides of our vehicles. When I was done and got into my car, he was on the driver side of his car. I have filled up my various cars over the years with gas at this Shell station. I feel like I can do a retrospective on the vehicles that I have owned, but I'll spare you those details. If you're dying to know, you know how to reach me. =) This gas station is always clean and frequently maintained. There are garbage receptacles next to each gas pump, and one where the vacuums are. There's also a car wash if you choose to use it. I like this gas station. It was nice coming here again. (374)
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September 2020 by Rodney
Generally pretty good here. However today I had an issue with correct change given back. I bought a drink and paid with a $20 bill. The clerk gave back change for a $10. After a short argument he says oh yeah I remember. Apologized and gave me my $10. We were the only 2 people in the store. I think he was trying to scam me into thinking I only gave him $10. Sorry bud I am not that gullible and now I am left with a really bad image of this place. Not cool....
