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November 2023 by Sameer Jadavji
post office there will make you pay for tape! even jus one strip .they are not helpful at all.anything to make their billionaire owner more money.
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November 2023 by C J
Ok if you want the worst pharmacy location from shoppers this is it the staff have the rudest attitude i have ever dealt with,like if you hate your job that much don't show up for work or find a different career bunch of clowns avoid at all costs...
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September 2023 by Amanda Ramotar
Decent shoppers with everything I need close by. Have been helped by amazing women at the cosmetics counter and always leave happy. This ain’t one of the biggest shoppers in the area but has a great selection and friendly staff. Easy parking is the best part!
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July 2023 by Ang
Was at this location on June 28 Wed early afternoon intended to refill my Angel perfume so that I can take advantage of the Redeem Your Points Event. There were 2 young ladies at the cosmetic department. However after struggling and poking the Angel refilling tank for over 10 minutes, they then informed me the tank was empty. And they also told me there is another tank in the basement, however they need the supervisor to bring it up and it would happen the next day (Thur, June 29). I asked them how long the Redeem Your Points Event going to last since I wanted to use my point to purchase the refill of my Angel. The young ladies said this event would last till Fri, June 30. I also asked them if she could find out any other Shoppers also provide the refill of Angel. These young ladies they would not be able to tell me which other shoppers carry that as they did not have any access to such info. But she emphasized the Angel refill tank will be filled the next morning for sure. The following morning (Thurs) I called this Shoppers, regardless the young ladies told me repeatedly it's unnecessary to call them prior to coming in again. The cosmetic department informed me that the Angel refilling tank is still empty. I was DISAPPOINTED and glad that I called. I ended up getting my Angel refilled at Pickering Town Centre Shoppers. And unfortunately the Redeem Your Points event already ended the day prior (Wed, Jun 29), which the Port Union location staff provided me with the wrong info. The Pickering Town Ctr Shoppers cosmetic lady, Andrea, was super professional, knowledgeable and pleasant. From now, I will def shop there instead of the Port Union location.
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July 2023 by Maisha Sadia
I have recently have been trying to return an online perfume purchase with all the packaging and labels intact. This was my third store that I tried, I went in the evening two lovely ladies tried to help but did not know how to online returns. Was told to come back the next morning as another associate that knew how to do the return. So the next morning I called to confirm the associate was in store, had everything. Once again, they were having issues. But this time I was very very annoyed because the associate after not being able to process my return, quote “why don’t you mail it back, this is too much of a hassle for us”. I confirmed online on the site in store returns are free and doable, is it not a hassle for me to be running around 3 stores for a return? Was sent to the post, gave them my box and once met with the same customer service. I have mailed my item and now I’m having to pay $8 to mail back the item when I could’ve done it in store if the associates were trained for it. My ask is that going forward please do not treat customers as burdens if you do not know how to do something, seek out resources on how to do so and just be courteous. As for the Shoppers, please do not say in store returns are doable on the site when it’s clearly not. Please train your associates on what you promise to offer and deliver as a company.
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May 2023 by PERSON PERSPM
incredibly rude workers accused many young teenagers of shoplifting very directly please hire employees that are more respectful next time
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February 2023 by Joanne Tucker
Before reading this review please note that this is not meant to discredit the ladies that work in the cosmetics section of the store - they are always friendly and helpful.I have shopped at this store for several years and it's never been the greatest in terms of customer service. As I said the ladies in the cosmetics area are usually very nice but that's where it ends. Today I was shopping at this location and am shocked at how rude a staff member was to me. I went to the back of the store to pick up a container of coffee. I picked up my coffee and turned and noticed an employee was standing looking at me and seemed incredibly irritated. It looked like he might have been stocking the coke display which was close by. When I noticed him I politely said "Sorry am I in your way?". I would never intentionally stand in someone's way. His response to me was "YES YOU ARE" with an incredibly irritated, rude tone and then proceeded to roll his eyes and storm into the stock room. This was completely uncalled for and unwarranted when all I was doing was trying to pick up a can of coffee. I can't believe this "in your face" kind of rudeness exists in a retail environment and staff members feel entitled to treat people like this. It's so unprofessional! It costs nothing to be kind and helpful and give good customer service. If I treated someone like this in my profession I'd be fired because it would be unacceptable. I'll never shop at this location again. I'll be taking my business elsewhere - there are several locations in Pickering with outstanding service.
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December 2022 by Mark Sal
The worst shopper's location. Horrible customer service. I booked my shot at this location, and when I arrived today, the lady at the consultation desk talked to me in imperatives like I was a dog. To top it off, she got my address wrong, and when I showed the printout to the vaccine administrator, he said it's ok. Your name is correct, and that's enough. Since when is it ok to get a patient's address wrong in shoppers?! Terrible experience. Avoid this location if you can!
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December 2022 by Linsey Kundu
If I could give less stars I would. They have “not received” our sons prescription 3 times in a row now. The doctor has warned us of this locations malpractice. Please stay away for your children's health. Good luck! Msg for more info as there is more!
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November 2022 by Jimmy Fritz
How does this have a bunch of 1 star reviews? It’s a shoppers drug mart. Don’t expect to get a massage. Just go in and get what you need and leave. Not the best but not the worst. Staff is helpful enough but don’t expect them to be all jolly making minimum wage.
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November 2022 by Alex Cho
Pharmacy here was good and is now garbage. Booked an appointment to get flu shot and vaccine. Waited 20 minutes to get the flu shot and then they proceeded to tell me they forgot to give me the form for the vaccine and I’d half to wait in line again. absolutely no respect for peoples time or process to take care of customers. If they can’t get this right, I wouldn’t want them filling my prescriptions.
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November 2022 by Shar Na
Owner lacks professionalism and respect for customers.I do have to commend the pharmacist who has been there for years. He is always very helpful. Some of the staff are also helpful.
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October 2022 by Diane Kendall
This is about the Shoppers at Ravine Park Plaza on Port Union.The worst Shoppers I have ever been to. The pharmacy is fine and the female pharmacist is helpful but it ends there. The night staff are just terrible. If you show up 30 min before closing you can expect to be treated rudely. Even the manager is rude and probably the ring leader. I have gone there many times and it is all dirty looks, never having someone at cash or they have the cash closed well before closing. They have all the security bars up by 11:30 and I have arrived five minutes before closing and it is all locked up. I understand people want to get home but when the hours are closed at midnight I expect to be able to shop until that time. I also have late hours so it is the only time I can go. Also, if a customer says hello or goodbye have the decency to say it back and not just give them a dirty look.
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September 2022 by Tudor Zaharie
This place should be shut down!!!!!!Pharmacist and Staff 100% HORRIBLE!Please let someone else that CARES, to service a beautiful community.Don’t have enough space to explain everything. Everyone else’s problems and more. The reviews speak……..Brutal, Brutal, Brutal.
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September 2022 by B G
Place is clean and organized well. I am giving a low rating because the pharmacist there is very patronizing and rude. They didn't notice my prescription that was faxed over from my doctor until 5 hours later!
