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December 2023 by Young P
My wife went to Skechers at Scarborough Town Centre this afternoon and had an issue with my sons shoes, but when she talked to the store manager he refused to help her or provide any other options. He also wouldn't provide his name/contact and was rude so my wife had to call the generic customer service number for Skechers and it took forever, but eventually the assistant store manager at this location was willing and kind enough to able to figure out a resolution (store credit).The whole experience makes me question if this store follows the proper Skechers corporate policy and they just go rogue and do their own thing. Pretty disappointing experience for my wife, which must have been super frustrating enough for me to actually have to write this review on her behalf.
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November 2023 by Kristina Cassarln
Teresa , the assistant manager was by far so patient and helpful. I tried on 6 pairs of shoes.. and she was so cheerful and positive and gave great service. Alongside with the other staff as well all kind people. Shout out to the staff . I definitely will gi back to this location
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November 2023 by You Li
The girl named Angel (or something sounds alike) helped a lot!The STC store was extremely crowded when I arrived and I thought I would have to wait a long time to try on the shoes I wanted to buy. Then this girl appeared holding five or six shoe boxes at the same time! She remembered the style and size I wanted at an incredible speed and ran back with the shoes I wanted. I think I only stayed in the store for less than five minutes to get the shoes I wanted. The lady named Angel, I hope I can meet you every time I come!!! Thank you a lot!!
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September 2023 by Rob Armour
Scarborough Town Centre. Bought two pairs largely because of the assistance of Vie. She was extremely helpful and went out of her way to make sure I got shoes that were comfortable and fit for purpose. Great employee!!
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September 2023 by Kabir Bose
Really good customer service. Brought my family here to buy a bunch of shoes and they were really patient. Bhumi was very helpful and made sure we knew all about the shoes before we got them. 10/10
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September 2023 by Gie Cau
My family purchased 3 new runners this weekend. We had Katherine assist us. She was very helpful and had excellent customer service skills. We had to ask her multiple times to get different styles and sizes to try on and always came back with a smile. Thank You Katherine
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September 2023 by Anita Otto
I got a few shoes at STC with lots of help and great suggestions from Bhumi. She’s so cute, and helped me save money. Love her, give her a raise - she’s working hard. Great customer service ??
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September 2023 by Helen C
The customer service that Angela provided for my daughter and I was excellent. She was very pleasant and helpful, no matter how long it took to find the right shoe and fit for my daughter. I was impressed by her attentiveness and professionalism.
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September 2023 by Aira Kathrina Tenorio
Although I faced difficulty in making my selection, a wonderful associate named Guia truly enhanced my experience. Her remarkable accommodation and profound understanding of comfortable footwear were evident. Even amidst the bustling crowd, she maintained a delightful demeanor and efficient service. Thanks to her exceptional assistance, I am eagerly looking forward to returning to the STC Skechers brand.
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September 2023 by Alee L
Took my elderly Mother to buy some shoes last week. The associate Angel was friendly, kind, patient and informative. Very pleased with her customer service....keep up the great work! My Mom ended up leaving with not one but two pairs of shoes and socks. Will definitely return.
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September 2023 by Sue Sadleir
We have been to this Skechers store on 3 different occasions. On every single visit, the store was extremely busy however the staff is absolutely attentive, polite and professional. On our last 2 visits, we were very fortunate to have the assistance of Ethan. He was simply amazing. Quick to return with the shoes we had chosen and very customer focused. As a result of his service, you can guarantee we will be back again.
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September 2023 by Raj Param
I recently visited the Sketchers store and had the pleasure of being assisted by Teresa. She was incredibly helpful in finding the perfect shoes for my two kids. Teresa was patient, attentive to our needs, and made the shopping experience enjoyable. I highly recommend seeking her assistance if you're in the store!
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September 2023 by Jeffrey Cheung
Today I visited the store with my wife to look for walking and running shoes. Winnie is the store in charge person. She is very professional and always has smiling face. She explained the product detail and bring in all the shoes that we are interested. We ended up can't make the decision and leave the store. Winnie is not disappointed she can't make the business instead she said good bye to us with her smiling face. Afternoon we have the lunch then we visit the store again. Winnie is still has her smiling face and bring in all the shoes we are interested. We ended up bringing 4 pairs of shoes. This story highlighted Winnie has made the good customer experience difference to attract the customer come back to make the business deal. Thanks again Winnie keep up the work.
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July 2023 by Nahid Sachak
I took my elderly mum to this location and we were extemely pleased with the help we received from Tristan yesterday. It was quite busy in the store, along with assisting others, Tristan took good care of us. He was patient and very helpful. I will be returning to this location because of the excellent service we received.
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July 2023 by Karan Singh
I am not a frequent shopper but my wife and I had the most amazing customer service experience in this store from Hema and Teresa especially Hema.We we're so impressed with the patience, understanding and communication skills displayed by these 2 very young staff.I fact there was also a third staff whose name I didn't get but wasn't a little more knowledgeable with the exchange process in the system and she mastered it so easily.If shopping could be always be such a warm experience then I have to be doing more of this.Eventually my wife even got a pair of runners just because the staff were so good.I had to put this in writing . Congratulations Sketchers ...to are doing it right. we're sure to be back!!!
