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February 2024 by Jessie Estwick
I recently had the misfortune of dealing with Sleep Country @ Warden & Eglinton, and my experience was nothing short of a nightmare. I ordered a custom-made special mattress for my special needs child, and the entire process has been a disaster from start to finish.First and foremost, the customer service provided was typical of modern-day poor customer service. It felt like pulling teeth just to get basic information about the order and delivery process. Their lack of empathy towards the unique needs of my child was evident from the beginning and their current sleeping arrangement is far less than ideal.In a situation where sensitivity and understanding are paramount, Sleep Country demonstrated a complete disregard for customer needs. While I understand that mattress exchange or return can be challenging due to store policy, surely there is a considered remedy to the situation. I would really love to have a better outlook on Sleep Country the company!
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January 2024 by terrell connor
We decided to stop and just browse through our local Sleep County store near Warden and Eglington in Scarborough. We were greeted by a friendly store employee, Kevin Zhu. He listened carefully to what we were looking for, and right away he showed us options and possibilities that would fit our needs. He showed us prices and styles. We finally decided on what we wanted and Kevin gave us the price ranges that fit our budget and even then Kevin continued to search and provide us with better prices. After we had left the store Kevin phoned a few days later with better options and prices. Overall awesome experience and if you are looking at purchasing and new bed stop by and visit Kevin Zhu at the Sleep County near Warden and Eglington. He will help you through the process and take care of all your needs and concerns. Thanks Kevin
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January 2024 by Rochelle
I was impressed with the top notch service we received from Anand! He was friendly, knowledgeable and extremely helpful without being at all intrusive. He also saved me tons of time in regards to mattress testing, by only showing me the mattresses best suited to my specific needs and level of comfort. And on top of that, he made sure I got the best discounts and savings for the mattress itself! I would definitely recommend asking for Anand when visiting this store.
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December 2023 by Rochelle Cabas
I was impressed with the top notch service we received from Anand! He was friendly, knowledgeable and extremely helpful without being at all intrusive. He also saved me tons of time in regards to mattress testing, by only showing me the mattresses best suited to my specific needs and level of comfort. And on top of that, he made sure I got the best discounts and savings for the mattress itself! I would definitely recommend asking for Anand when visiting this store.
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November 2023 by Lorenzo Ver
Kevin did a great job with finding us new mattress and bunch of other items to go along with it. Great customer service and very friendly. I would recommend coming to him for your sleep country needs.
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October 2023 by Chelsea
A big thank you to Kevin who helped my boyfriend and I find a great mattress and boxspring. His customer service is impeccable! While already helping us, he was also able to tend to three other customers at the same time and still gave amazing customer service. Definitely recommend asking for Kevin when shopping here.
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October 2023 by Katy
Me and my fiance had an amazing experience. Thank you Anand for all the help we definitely found our right mattress. The comfort test was super helpful and educational and helped us find the best mattress for us.
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October 2023 by Effie Biliris
Incredibly impressed with the customer service that Anand had! Definitely went above and beyond to find the best discounts for both the mattress and the bed itself. The comfort guide test saved tons of time from trying out multiple mattresses. Even came back two days later, and my mom got a discount on the pillow she wanted!
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October 2023 by Crazy Contraption (Darien)
Walked into the store and Anand was ready and waiting to help immediately. He was super friendly, knowledgeable, and patient with all of our needs and questions. He put aside his immediate duties and gave us his full attention for a sleep test. It helped us explore options we didn't even know were available, and eventually helped us settle on a perfect bed with no prior knowledge or setup. Anand was truly a master of the craft, even saving us a ton of money, allowing us to spend more than double our budget on a mattress that was truly perfect for our combined needs. I'd say we'd be sure to shop here again, but these mattresses are built to last with an excellent 10 year warranty. An amazing experience through and through. Would definitely recommend it for first time or even experienced buyers.
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October 2023 by Katy Draper
Me and my fiance had an amazing experience. Thank you Anand for all the help we definitely found our right mattress. The comfort test was super helpful and educational and helped us find the best mattress for us.
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August 2023 by Anagha Siva Nanda
If I could add 0 stars, I absolutely would have done that. We went into the store spending precious time and first there was no one to attend and then few minutes later a staff came and the first thing he asked was the “price range” we were looking for!!! He didn’t have anything to say about the quality or comfort of the mattress!! It’s the worst of worst kinda customer service I faced in a long time. I don’t know about other stores but this one really disappointed me!! These kinda attitude is what no one want to see. Never coming back. Ever again!! Wasted 15 minutes of my life on a busy week day!!! ?
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August 2023 by jonathan lim
Kevin, was super helpful in getting me the correct pillow that I needed for my sleep. He helps me with no complain and with a smile on his face.
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August 2023 by Batya Levy
The salesperson who helped us was Anand. He did a wonderful job, taking his time to test out different types of mattresses to find which mattress suited each of us. He also went out of his way to find as much savings and discounts as he could. We were very pleased with the customer service we received, and look forward to getting our new bed. We will try to remember to update this review once we get our beds.
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August 2023 by Kristina Harrison
After exploring different places for a new bed for better quality sleep, Kevin Anand was very thorough with the process of determining the best pillow and mattress for our sleep wellbeing. Thank you, Kevin.
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August 2023 by Talissa Paulite
My boyfriend and I were looking for new pillows and Anand’s expertise was extraordinary!He knew exactly what to recommend based on what our preferences were. You can see what 26+ years experience is in the way he helped us. He knew exactly the type of sleepers we were just by looking at our posture.The service that Anand provided was hands down the best customer service we’ve experienced! He was respectful, polite and overall a great help in finding the best pillows! The whole experience was enjoyable as we shared several laughs.Definitely will recommend this location to all my family and friends because of Anand.
