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February 2024 by stephen
Useless old ladies staff this location. Incapable of multitasking, rude, and incredibly slow. Hopefully your size is on the shelf, because you'll wait 10 minutes for her to come back out with your shoes to try on. A complete waste of time.
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February 2024 by nadira mohammed
Honestly the customer service is so bad here closing up at 6.30…… pulling the gate.Ask for a size shoes was given the shoes and the associate literally close the gate and walk out. Joke the help of assist.Just a failed !!!
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February 2024 by D K
Never trust in Iqbal Food deal at the cash out check your receipt
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February 2024 by Franzhes Salazar
Worst customer service ever. I came here to return my shoes that I ordered online. They said they werent able to do it because I dont have the physical copy of the receipt. The guy with long hair told one of the girls to create a ticket to customer service so they could send me the invoice through my email. After receiving the invoice I went back to return it and even after that the old short girl who speaks spanish said I cant do it without the invoice when LITERALLY it says INVOICE like ? I waited 30 damn minutes just for them NOT TO DO MY REFUND. NO ONE THERE KNOWS HOW TO DO THEIR JOB. The short old spanish lady has so much attitude and should not be in charge. No wonder why this place has so much 1 start review. I recommend going somewhere else. This store doesnt deserve a single dime.
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February 2024 by Dhrupal Patel
Staff is completely useless. They don’t even acknowledge your presences, i’ve waited in line for 10 minutes and not one of the salesperson has said anything. Better communication from the employees is very much needed. ???
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February 2024 by Kyrylo Kyrylo
I understand the blonde girl who worked there about a month ago left because the lady with the glasses who speaks Spanish fired her? The lady with the glasses is inadequate and she is clearly not suited for this job and this job should I heard how she communicates with customers and how she communicates with her staff Now I understand why the blonde girl left. Too bad for her. I wouldn't be able to work with such an emotional coworker myself. I went back there again hoping that the blonde girl would serve me and I'd go home happy. But I ran into a terribly rude staff. And that woman with the glasses is crazy. You need employees like that blonde girl and then you won't have such bad reviews Change your staff or your store will be doomed soon.
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February 2024 by ilyas chauhan
I went to this store I like pair off shoes has 25% off when I go to cashier hi said thay forget to take off the label then I told them that is not my fault you have to give me the cashier went to his manager (one of the worst manager I saw in my life)She wants to give me 10% then I had little argument with her and she's finally decided that she not give me the shoes even full price worst staff worst management,
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February 2024 by Rohanie Singh
Came to make a purchase. Ended up purchasing 2 pair of boots. Store did not open at 10am, both employees were rude. They clearly did not want to be there. Store was busy even at that early morning. Dragged their feet!
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February 2024 by A K
Understaffed all the softmoc stores
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January 2024 by Kanwal Yousaf
Rude staff more than one week waiting for pickup only order no information yet don’t know where is my order
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November 2023 by Athina A
I came to this store to return shoes I purchased online and the young girl who was at the front desk told me I can't return the shoes without the invoice. I told her I didn't get an invoice. She said it should have came in a box. I literally thought this girl was stupid or something. I told her I CAN return it by providing the order number or other information. She said it was not possible. I was persistent to return them because every other store does it without a physical copy of a invoice. So the girl went to the back and a man with glasses helped me out in seconds. I was able to return my shoes by simply giving my email. I was thrilled. That girl needs better customer service training, if she is clueless and stupid, she should clarify first before telling the customer NO and NOT POSSIBLE.
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November 2023 by Michael
As always, not a staff member around and customers everywhere. There was a line at the till that did not move while I was in the store. I decided to leave without purchásr.
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November 2023 by Kyrylo Zhytovoz
Yesterday I was pleasantly surprised.The blonde girl who works there I forgot to ask her name is very nice helps everyone and works quickly She even helps customers to put shoes on their feet Very nice and friendly I will definitely go in and ask her name She helped me and my wife to choose shoes And had time to serve at the cash register and in the hall of the other customers Thank you blonde girl! ? ?
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October 2023 by Tania T
Horrible service. Staff were too busy putting tags on shoes while I waited with my newborn to do a pick up. They kept speaking to each other in Spanish. After they didn’t greet me, I had to say that I was here to do a pick up. The girl said to wait. I didn’t think putting on tags were more important than helping customers in person. Very disappointed.
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October 2023 by Shamoodzzz
The manager is rude and sucks, I feel bad for the employees. The employees are very nice and actually help. I’d quit if she was my boss. She ignores customers and makes them wait for her employees to take them. Considering all the bad reviews on her i’m surprised you guys haven’t done anything yet…
