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October 2024 by Dez Hobin
Deposited a check for funds I desperately needed in an emergency & they don't care. Their policy is to waste their customer's time holding the funds for 5 business days. It's 2024 & there's zero excuse for it to take that long. (I don't care if other banks also do this. The fact that everyone is providing mediocre service is not a justification).
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October 2024 by Mudit Kaushik
Worst Customer Service ever . Manager of Customer Experience needs to learn how to treat customers. You are working for the bank and for the people and society. Manager Customer Experience- Emi Corrales treats customers as they are a burden she is carrying away. If you do not want to serve pls leave and give ur position to some one else who is more deserving. Teller Garima was trying to help me but her hands were tight by Emi it was clear. She needs to be coached properly to treat customers rather than saying you are holding my line.
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September 2024 by Amanda Hoang
How many times I’ve come here now and the drive through ATM is out of service … FIX ITT FFS
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September 2024 by Sami Baki
Slowest bank ever always more 1 hr to get service. The machine were down and only 2 people are working and one of them it took more than 30 minutes to serve one customer. No respect for customer stay away from this bank. Managers walking by and huge lineup and just watching
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August 2024 by Chrys W.
I am beyond livid about the level of customer service I just received at this Branch. I had an appointment today for 4:30pm, which I ended arriving at for 4:11pm. I waited and waited and waited for the advisor I had to call me in for my appointment, however he did not. Mind you, I didn’t know it was him at the time, but I watched this advisor pass me multiple times, go to other people’s offices and not even greet me. Especially when he should have been keeping an eye out considering that his appointment could be walking in any minute. Almost 10 minutes passed and a woman sees me waiting and raises her voice and says to someone in their office (towards the end, at the right), “There is a customer waiting! Please go and help her!” She then goes in the back. Whoever that person was, he never came and helped me. I then shortly after hear the advisor in his office laugh and say “You’re lying, you’re lying.” I have no idea what he was talking about, but clearly he didn’t have a customer in his office, so he could have helped me. Really, any of the advisors could have helped me except for one, as I only saw one advisor with an actual client in their office. Nearly 10 minutes pass by and this ONE and only staff, who was on his way out, acknowledges me. A Black man with long hair and denim jeans. I then tell him who my appointment is with, he goes to the back and then comes back and tells me that he told my advisor and he will be with me soon. Can you believe another 10 minutes go by and my advisor still did not come and get me? And I was the ONLY person waiting in that seating area. There’s absolutely no excuse for this happening. NONE. I am now extremely upset and the next person that walks out of their office I tell them I’ve been waiting for about 20 mins, it’s now past my appointment and I need to see someone immediately. I tell her it does not need to be my advisor, someone else can help me. She then asks who my advisor is and I tell her. She then goes into his office, and lo and behold 5 seconds later she walks out and my advisor calls me in. I was quiet throughout that appointment. I have never been so angry dealing with such a small transaction in and out transaction. He apologized for having me wait. I said your colleague told me he informed you I was waiting. My advisor then said he thought someone else had helped me. He also said he was not told, when I witnessed his colleague go in the background. This was just insane! His office is the second one from that waiting area. It takes nothing to see me there. And again, I was the only one there. I go in the office at 4:36pm and I leave at 4:39. What I went in for took three minutes. It always does. Yet my advisor had me waiting about half an hour. It’s not like I was waiting in line to deal with a banking transaction, I had an appointment that always takes 2 mins. At the end he asked if there’s anything else he could help with and I asked to speak with the manager. Never in all my years at TD have I experienced the lowest of the lowest customer service. Even just to be acknowledged and greeted took over 10 minutes. Something like that should take seconds. For TD standards, and anywhere else for that matter, that is low. And for several advisors to go in and out of that back room without acknowledging the front is beyond me. They did not even take a glance at the waiting/seating area. Never could I get away with this at my job and I know none of you reading this could get away with this at yours. I will never do my banking at this location ever again. This is and will be the absolute last.
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August 2024 by Mohid Islam
Received Very bad customer service from Natasha ( work at front desk)on Tuesday july 23 on 12:30 pm . I am 59 years old guy . I am with TD bank almost 20 years. There was no respect .
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August 2024 by Aishwarza Das
Be careful of the exit lane out of the ATM drive through because there’s no stop sign there so you can easily run into another car travelling out of the Costco parking lot. Service at this branch is okay not the best.
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June 2024 by Tom Jose
Why do you guys have such slow customer service representatives working?
Especially when there is a line up out the door on a Friday post work.
This is absolutely ridiculous.
No wonder people are jumping ship to other financial institutions.
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May 2024 by D Chef
hire more staff
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February 2024 by Jan Stiff
My go to bank. Efficient and knowledgeable staff
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February 2024 by Ahmat HASSANE TCHANAYE
Very poor service. Slow and less welcoming staff.
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January 2024 by Torlnka Inc
Very Bad. There were long lineup closer to holiday season. Staff were joking and laughing around them self very loudly. This is not the first time I’ve seen in this location. Even they were taking behind there’s own staff.As a customer, they way front staff behaves very unprofessional and annoying.This staff need lots of training and manners.
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November 2023 by Ryan Ferrier
I've been in line 20 minutes and it hasn't moved...
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November 2023 by Tasdiq Ameem
Where are the cookies and tea? ???
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October 2023 by Pamela
I saw Jude being so kind and patient with an elderly customer who was confused about a long list of charges on his card. Jude spent over 15 mins calmly and professionally explaining what was happening.Then, he served me with such great customer service. TD please make sure to recognize him and the other great people who work at this branch.
