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February 2024 by Sonam Kamboj
really nice experience...last time i visited there was a sale going on and the stuff was really amazing there was a deal 2 for $12 and it was worth it, must visit with your friends
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January 2024 by Rachelle Lopez
Christabel was nice she helped me with everything but an Employee who’s a bit older than the rest of the girls at the fitting room was really condescendingly rude. Bought several dresses and lace bra for my trip
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January 2024 by suseen kuru
It is simply an amazing clothes store with lots of selections
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November 2023 by Devi Singh
The store itself is great pretty clean has nice stuff but the LINE UP !!! Cashiers are soooo slow, they never have enough people on cash and the line takes forever! It’s the holiday season! Get more staff or open your tills on the upper level!!!
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October 2023 by Melissa Yarkie
I usually have great experiences coming to this Urban Planet. But today it was awful I have never had a cashier ask me to take everything out of my bag after scanning and removing the security tags. She even watched me place the items in the bag. Just because I did not want 2 items that she did not scan or maybe it was because I did not want to a large bag. Whatever the case maybe I felt very offended. I’m
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October 2023 by Paris
I visited the store yesterday and was a bit taken aback by the customer service. I walked in and there was a gentleman folding clothes. He did not greet me and when I said hello to him, he sighed and looked extremely stale. Not exactly what I expected. At the till, the ladies were lovely and very helpful. I will be back for clothes but the staff really need to improve on customer relations and greeting customers with respect and dignity when they walk into Urban Planet to shop. Make them feel welcomed!
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October 2023 by tasfia tanzim
Im really a big fan of this store and the clothes but today I was just heartbroken by the behaviour of a sales person. Because I was trying 2jackets so I put 1 jacket on a table and trying other one looking on a mirror . She took my jacket and told me I can’t put my jacket on table and must move it from there and so on n on. I asked her name but she refused n says mind ur business, so I took a photo to show the manager but she screamed n told me she gonna complain about me to her manager and she did?.After I talk to assistant manager she helped me, apologised for her behaviour and also requested me not to post the photo of that worker.Just to note don’t insult your customers, smiles goes long way.Thanks to assistant manager.
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September 2023 by pradeepyoi
Urban Planet is a delightful shopping experience that never ceases to impress. The store boasts an eclectic mix of trendy items that cater to every style preference, making it a go-to destination for fashion enthusiasts. The staff is consistently friendly, well-informed, and eager to help, ensuring every visit is smooth and enjoyable. Prices are competitive, and the quality of products is top-notch. Every time I visit Urban Planet, I'm reminded of why it's a favorite among many. Highly recommended for anyone looking to refresh their wardrobe or simply enjoy a day of quality shopping!
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September 2023 by Afsary Adiba
Very well stocked outlet with beautiful interior
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August 2023 by Napoleon Zamora
Good location in the STC mall so many people are passing the store. If you are smart and patient enough, you will get a good deal. Prices are okay and qualities of merchandise are above average.For times like today, saving money is first so it is just wise to shop here. Overall it is a good store
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July 2023 by Julz Ekid
I bought the swimming shorts on the 30th of June and because there was an extreme long line up at the fitting room, I wasn’t able to try on the shorts. I usually buy small size swimming shorts, that’s around my waist line 30-32 but didn’t realize until I got home that this shorts were not stretchable. Im trying to exchange the shorts to a Large size this Sunday, July 2nd but the cashier told me they can’t due to their policy like something for a hygiene. This doesn’t make sense if its something hygiene related because a lot of people are trying on your product. Now this swimming short is complete useless and it’ll just go the garbage.Complete waste of time!
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June 2023 by IamRoc
I was there yesterday May 24, 2023, what can i say your associate in the fitting room its look like she doesn't like to work there she look bother no eye contact or acknowledging us when someone wants to use the fitting room and fitting room smells urine its so nasty to be added how come cashier doesn't accept $100 Canadian bills not unless you show your Identification none of them knows how to check if its counterfeit? So i left empty handed
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April 2023 by Jasemeen Sidhu
Went in yesterday to buy a few outfits for my upcoming events. Went to the fitting room to try my items on, and the Muslim girl working had so much attitude. She was super impatient, and told me that each time I had items I didn’t not want to purchase I had to come out to her in the front and give her those items, even if I wasn’t finished in the fitting room. How does it make sense for me to go up to her each time to give her items I did not want to purchase. I came back again after to try on more outfits, once again she had attitude and was rolling her eyes. I’m spending my own time & money so why does it matter to her? Not sure how some of these people get hired if they don’t know how to act with customers, especially if they are working in retail. This is my first time experiencing something like this.
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February 2023 by Akash Vyas
It is very bad customer service.We bought product which was on sale and on checking the receipt we found that they did not give us in offer so we ask for refund on first instance they said no but when i argued they agreed to give but than they want my full address first and last name and contact number and i have never gone through such policies. On top of that we have to wait for refund so just wasting time for my own money.Absolutely ridiculous policy and the girl who is working there have absolute bad attitude
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January 2023 by Mariam
Extremely incompetent staff with no training. Zero ability to work efficiently and respectfully deal with customers. Why are you hiring cashiers if you cannot provide them with proper training?Don’t even get me started on the attitude. Please train your staff on how to be efficient and work smartly, and to be respectful of others’ time.If all of the cashiers have to constantly ask each other what to do / how to process something every 2 minutes, something is definitely wrong. Do better.
