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January 2024 by grant ritchie
I have no issues with either the branch staff or, at times, having to waiting in line. However, the banking hours and lack of afterhours/weekend ATM access are important customer service issues at this branch which continue to frustrate people. In my opinion, this branch should relocate out of the downtown core to a safer location for it's staff and customers. Maybe then, we might see extended hours and accessible afterhours ATM access again.
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November 2023 by Pamela Contois
I feel they should be open earlier and closed later, and open on Saturday’s, how are people that work 5-6 days a week that start at 9 am and work till 5-6 pm are going to do there banking, especially if they need to go in personally, every time I need to do this I have to take a day off work!
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October 2023 by Fat Chris Daily
Horrible location the atms are always messed up. I went to deposit money and the atm threw an error code and it took all the money but didn’t deposit into my account just gave me back my card like nothing ever happened.
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September 2023 by Monique Baxter
We were pre-approved for a mortgage, only to be told days later, that we were not!!
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June 2023 by Justin Brandon
Helpful staff, if you can find the time to get in there. Horrible hours, only open Monday- Friday between 9:30am-5pm. When most people are working and won’t be able to even make it into the bank without taking time off away from work.
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June 2023 by Blythe Sweet
I am saddened at the lack of service from this branch. I have been trying to book an appointment to rectify a Mastercard payment, made early last week, $19,000, that is unjustifiably being held and not deposited onto my card. Since Monday I have called every morning trying to book an appointment, yet nobody answers the phone, I leave messages and I don't receive a return call. I will continue my efforts every morning and eventually you will force me to get legal advice. I prefer not to take this route, but feel I'm getting nowhere with this branch.Please respond soon.
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May 2023 by Sarah Astor
So darn tired of not having access to the ATM on weekends. I am a disabled Senior and parking is nil with cars parked in the disabled spot WITHOUT needing it and not going into the Bank.The back parking lot is always crowded and hazardous to park and especially trying to get out.I must change Banks where the "service is for the client" and ATM's available on weekends. Driving to Caledonia or Brantford which I have to do is totally "mean" and unacceptable.
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April 2023 by Chubb Tart
I guess I have to take time off work to do my banking now that the ATMs are unavailable during off hours
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March 2023 by Colton Schultheiss
I've reached my final straw with this bank and this branch in particular. Not only do you have the worst hours for working people (not even open for 8 hours a day with no weekend hours) but now I can't even access the ATMs outside of your hours of operation.I'm done. I'm coming in this week to close my accounts and switching to a bank that actually takes care of their clients
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November 2022 by Andrew McCully
At the main counter they have 6 monitor screens and 5 cubby holes to "serve" customers....on their busiest days you're lucky if they have 2 staff working the counter.Every trip here you're almost guanteed to wait in line for 20 to 30 minutes.....but I guess there would be a lot of customers in the bank at the same time with the lack of operational hours the place offers.
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November 2022 by James Newport
Understaffed, people walking out while I waited in line. Multiple office staff watch on as line grows to the door. BMO all around is bad bank, not just this branch. If it wasn't such a pain to move everything over I would switch institutions. 20 plus yr customers experience
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November 2021 by Melody Staats
I can't get there because I work. It's of no use to me. I might have to close my account if I can get there.
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November 2020 by Brandy Howard
Work change bank location due to Delhi being closed and no way to get to bank for closes and not open on wknds is hard for business who use this bank .. should be opened longer considering no ones done work before 3
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November 2018 by Daniel Friesen
Plain and simply, the hours are ridiculous. On most days during the week it closes at 4:00. Every is at work or school; how is anyone supposed to go to their own bank with those hours?
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November 2018 by Dale Paczay
Yes the most self centered offending bank ever even the manager wants to do nothing but fill extra time . With socially unacceptable methods of inefficiency just to feel important they only have the bank's interest in mind and not the client . Worst manager ever
