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January 2024 by C Complex
I must start by saying that (with one of exception) the Pharmacists I have had direct interaction with are knowledgeable and professional.But...Up until the change in ownership a few months back, I'd have given the location 5 stars without hesitation.Since the change, I've had issues; shortages on meds (noted supply issues, not missing drugs) and a troubling one where they changed one medication without telling me or offering any explanation as to why it was changed.There are also a few new pharmacy staff who seem utterly clueless, are unable to answer simple questions, find prescriptions or otc meds.As mentioned by others, one staff member is exceptionally condescending, however he is NOT the owner, and appears only occasionally
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December 2023 by Jim Williams
Picked up a prescription for my wife. Label said 15mg times 2 a day. Pills were different from previous ones. Called pharmacy who said they were in fact 30 MG tablets no explanation or apology for mistake. Could have had serious consequences.
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December 2023 by George Kasler
I recently got a prescription filled for hydromorphone in Smiths Falls. On the jar it said 120 TAB. I counted the pills because of previous errors and it was 23 pills short. When I called to tell them she said impossible because three people counted it. Basically calling me a liar. I'm not a liar and I do know how to count and there weren't three people in the pharmacy. I think this is serious and they should look into it. It will not happen to me again because I will not go back.
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November 2023 by Will Spencer
My thanks to the lady at the beauty counter for all the knowledgeable advice in helping me navigate and improve my self care. You are an undercover superhero!
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November 2023 by Catherine Greene
Poor service. The new girl doesn't take her job seriously and gigglesWay behind schedule time
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September 2023 by Kitzy Hume
Love getting optimum pointsHelpful staff
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September 2023 by Jave Young
Just a few minute walk from where Im staying. This branch of Shoppers is nice and clean. Lots of stuff to see and buy especially when they are on sale. The lady staff I spoke with was nice and assisted me with what I am looking for. Not too busy when I went yesterday.
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August 2023 by Ashley Ray
The Shoppers Drug Mart in Smiths Falls had great service for years. However, I believe they have a new pharmacist who took over ownership. I found him to be incredibly rude and condescending. I asked a question and he purposely spoke very slow in a rude manner. I was so embarrassed. People were watching and shaking their heads. I then sat and waited for the prescription to be filled. While I waited, I saw him speak to other people the same way, specifically women. It’s too bad. I always liked this location for its service. Looks like I will be going to Rexall down the street!
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August 2023 by Marc Seguin (Mac)
Clean, good prices and never to crowded are just some of the reasons to buy here.
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July 2023 by Andrea Larose
I generally only use the pharmacy here. It is ALWAYS busy, so expect to wait a little bit for your prescriptions. Any time I've needed to talk to the Pharmacist they are always helpful, the staff is always very friendly (even when some customers are jerks to them)
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December 2022 by Seana Smith
The store has very friendly and helpful staff and great sales and their points program is the best!!
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October 2022 by Chris Richardson
50 mins on hold only to be hung up on. I had enough of this rude dirty store. time to switch to a better pharmacy.
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October 2022 by Rachel Jorgensen
This shoppers drug mart is amazing, especially the pharmacy. They know what they're doing and it's always a pleasure interaction. I can't tell you how many times there is a billing issue with one of my meds at other pharmacies. I had it transferred to this location for convenience and it was billed correctly. Appreciated that so much!
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September 2022 by Vaden Ellsworth
Shoppers is a great place to shop for deals, when they have their weekly sales.
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August 2022 by Alyssa Willis
I've been on the phone for over 30 minutes trying to talk to someone in the pharmacy department about my fathers chemotherapy medication and the phone just keeps ringing and ringing. This is the 3rd time I've tried to talk to someone today with no answer. Absolutely terrible service.
