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December 2023 by Dan Garry
I went looking for a gift for my son in law. Kirk at the contractors desk was super helpful.Knowledgable friendly staff and a wide selection of products made for an enjoyable experience.
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December 2023 by Lori Springer
More expensive then other home hardware stores. Thought they would price match. Went to Cox's home hardware in Welland for better prices.
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October 2023 by R Dobson
I was in the other day to buy a bag of fertilizer.Although a number of employees saw me having difficulty carrying it out, not one offered to help.As a senior citizen I'm not expecting preferential treatment, but some help would have been appreciated.I guess the customer service Home Hardware has been known for has gone by the wayside.
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October 2023 by Keith Murphy
I’ve had 2 outdoor projects this summer and both times I chose Smithville Home Hardware and in between I’ve shopped in the store. Every visit has been exactly the way I like being treated. The staff make me feel like a valued customer.My most recent project is the largest in a while and with the help of of the Contractors Desk (I’m by no means a contractor) I got all the supplies I needed. The desk is headed up by Manager Roger and on this project I had the pleasure of dealing directly with (captain) Kirk. Kirk is a professional who knows how to interact with customers in a manner that makes the customer feel comfortable, no matter how goofy my questions were. While walking through the drive-through lumber area I met Dave who rattled off the top of his head my order perfectly. The order was dropped of this morning and was exactly what was ordered. I look forward to the next time I have to head into their store, it will feel like a visit. Thanks folks.
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October 2023 by Edward Stark
This store is a full building centre. Today I needed various 3/8 lag bolts that were zinc-plated. They had exactly what I needed along with all the other hardware I required.. The service is really great! This is one of my favourite hardware stores.
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October 2023 by Tim Roy
Friendly knowledgable staff..great variety of product
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September 2023 by Dan Rodgers
Was there to look at a product that was on-sale, staff went out of their way to get info and to answer questions about it
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August 2023 by Scott Antonides
It’s handy to have a store like this in town but the prices are going up and the quality is slowly going down. I tried to return a malfunctioning timer and was given a run around for weeks. Even with all the packaging and receipts I got the side eye and only after my third visit did they agree to take it back. I’d like to continue shopping local but Amazon is looking pretty good.
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July 2023 by Dan Mitchell
Very helpful staff in picking equipment, and advice on our shed floor replacement
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June 2023 by David Dellavalle
Great place to get keys cut. Quick service
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June 2023 by Terry Humphrey
I rented a MT85. Got it to the job site and would not start…. Just another disappointment from them. Could not rent one the next day because it was booked. Loss of time loss of money. Will be renting somewhere else for now on.
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June 2023 by Alanah Torres
Every time I step foot in this location I’m greeted by so many helpful staff that always help me find exactly what I need. Today multiple staff exceeded my expectation I will continue to support local knowing I can count in this kind of service. Thank you everyone
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April 2023 by Carey DaSilva
Best customer service, I went in and a lovely lady came right to me asking if she could help me and I actually needed help to buy screening for a door. The nice lady took me to the contractor desk and a very nice young man assisted me with exactly what I needed. As I was waiting another nice man who worked there asked if I was looked after and I said yes and he said "if there's anything I can do please let me know and I'd be happy to help" I love it here, I don't think I would ever go anywhere else than this hardware store, customer service is so hard to come by these days and this store has my vote!!! Thank you for a great experience.
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February 2023 by Richard Sojecki
Very pleasant staff. Nice hometown experience.
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January 2023 by Adam H
Super helpful staff, always seeking you out asking if you need assistance.That and they pretty much have anything you might need for your home.As a contractor I'm in here multiple times a week and it's always quick and I know they'll have what I need.
