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October 2023 by FEDE RICO
My experience with Avis Car Rental/St. Catharines, and specifically with Omar (the owner), was truly exceptional and worth highlighting. I want to start this review by expressing my sincere gratitude to Omar, who became an unexpected savior on a day that seemed to be rapidly complicating.Our journey began by renting a car from Avis at Toronto Pearson Airport to visit Niagara Falls before our scheduled 8:00 pm flight. However, it was marred by technical issues with the vehicle, which displayed a brake-related warning when we picked it up. Avis offered us a larger car as a replacement, even though this typically involves higher fuel consumption. We had initially requested a smaller car, but were informed there was no availability. Finally, they provided us with a more suitable Toyota Corolla, though during the trip, we noticed it also had a "Service Required" message.We reached our destination without major incidents, but during the return journey around 2:50 pm, we experienced a flat tire. To our surprise, the car did not have a spare tire, only a compressor and glue that were not working correctly. At this point, we contacted Avis for assistance, and they sent a tow truck that took us to a tire shop contracted by Avis. Unfortunately, the shop could not accommodate us without an appointment, and they left us there alone, facing a time dilemma with our 8:00 pm flight.After waiting for about 20 minutes, the tow truck driver returned and took us to an Avis Car Rental at St. Catharines, where they were supposed to provide us with another car to get to the airport. By this time, it was nearly 6:10 pm, three hours had passed since the start of our problem, and we saw no viable solution in sight. With less than two hours until our flight and still an hour away from the airport, the situation was dire.It was at this critical moment that Omar, the owner of Avis Car Rental, demonstrated his empathy and generosity. He listened carefully to our situation and understood its severity. Ultimately, he decided to drive us to the airport himself, recognizing that taking an Uber would not be cost-effective for Avis, and renting another car would not give us enough time to catch our flight.Omar not only provided us with crucial transportation in a time of need but also offered encouragement and a positive attitude. His act of kindness and commitment to the customer are truly commendable. Beyond being a competent professional in his work, he revealed himself as a compassionate person who genuinely cares about others and is willing to go above and beyond to help.My experience with Avis Car Rental and Omar exceeded all my expectations, and for that, I would like to express my deepest gratitude. This experience reminded me of the importance of finding individuals like Omar who make a difference in challenging situations. Without a doubt, if I ever need car rental services in the region again, I will not hesitate to turn to Avis Car Rental.
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August 2023 by Forking Off
Great service, kept extending our vehicle for us, arranged a service in Canada even though it was a USA registered vehicle.
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June 2023 by Fabi Hinton (Thee Firstlady 211 TV)
This is one of the worst Avis locations that I have been to. The customer service is below average and they create their own pricing. To the point I've heard the "manager" from Niagara Falls location tell the st. Catharines rep "Just charge her $250" when I asked since when these charged applied he responded "since today". This was on speaker phone. They are scam artists and apparently are brothers that run both locations.. I have had issues with them for years.
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June 2023 by FMC Virtual Academy
Horrible experience with this guy "Omar?".Just and they need customer service training. Rented a car last month and he was not only rude to me but the person prior to me.I thought it was only with me.
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March 2023 by Basim Felemban
Great location in downtown St CatherineThe owner is super helpful and friendlyThe prices are relatively high
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January 2023 by AlinkaM
Friendly stuffEasy to rent good clean fleet
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September 2022 by Dave Phalen
Havent rented a car from these guys but after reading how they operate in a couple of news stories , i will avoid , what a terrible way to treat people
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August 2022 by Delia Pastor
(Translated by Google) My complaint is not addressed to this particular office. If not, to the company. The starter motor broke down and I never would have imagined such nonsense. I would need a book to narrate what happened, but I know for sure that I will not contract with them again, much less recommend AVIS to anyone after what I experienced.(Original)Mi queja no va dirigida a ésta oficina en concreto. Si no, a la compañía. Se averió el motor de arranque y jamás hubiese imaginado semejante despropósito. Necesitaría un libro para narrar lo acontecido, pero sé seguro que no volveré a contratar con ellos y mucho menos recomendaré AVIS a nadie después de lo vivido.
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August 2022 by Michael Kennedy
Scam artists, they’ve now billed me over 6000.00$ after dispute they charged me more this company is a joke don’t put yourself through the hassle of dealing with them I would give them negative stars. Once I reached out to the company and showed proof of the original double billing the stopped responding to me these guys are a joke.
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May 2022 by Ulli MacDougall
We had a great experience here. Omar assisted us and was very competent and professional. He recommended a very comfortable mini SUV for us that was great on gas. We were renting to deal with an unfortunate emergency, and Omar was very empathetic and helpful.
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March 2022 by Abe Banman
Of the few customers you have ¾ of them are disappointed great job guys wish you luck
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March 2022 by Salem Kadu
Great variety variety SUVs and crossovers. Omar here is a great guy giving best rates.
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August 2015 by roscooper
terrible service they lured us with a promising good rate.
