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May 2023 by lushis v
Awesome, awesome, awesome! Between their St. Catharines and Hamilton store, they had a wide range of lights to choose from. For the lights we were looking for, we found their prices to be the best in the area. Nancy was the salesperson who helped us and she went out of her way a few times to make us feel special. Great work City Lightz and great work Nancy!
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November 2022 by Rose Hamlyn
They are the worst people . There light don’t work for more then a year . I purchased 15 lights when we built our house most of them don’t work. People in our neighborhood are all saying the same thing no one in our neighborhood would go back there .. lights are garbage and cheap .store is dirty
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May 2022 by Kelly Dortono
Worst customer service experience ever! I purchased a light fixture in November which didn't work for thespace. I exchanged it for another one. I waited while he called to make sure it was in stock. I was told thatthey would call when it comes in. I waited almost 3 months. I called the store twice and left a message eachtime but no one called me back. After 6 months I called again. I was told that the fixture was there the entiretime. I went to pick it up today to find out that it was the original fixture that I had returned. The man I wasdealing with said that I needed to wait and speak with a woman who was on the phone with anothercustomer. She looked up my information only to discover that my order had been delivered to the store 5months ago!! As I was walking out of the store I heard her say 'sorry about that' The incompetence of thislighting store is beyond measure.
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December 2021 by vince price
Just outstanding service and went the extra mile.
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July 2021 by jbea7691
Woman at POS could brush up on her PR skills and 'RETURN CREDIT ONLY' policy was NOT told me to me when I ASKED what their return policy was. The 'RETURN CREDIT ONLY' part of his answer was intentionally omitted. I will pass my over $300 credit on to someone else because i WILL NEVER SHOP AT THIS STORE AGAIN!!!!!!!
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March 2021 by Dave H.
Thanks to the friendly knowledgeable staff with their professional help in selecting pendant lighting as well as a few table lamps. Amazing selection and incredibly helpful with quality at reasonable prices Dave
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July 2019 by hock8818
Cant Believe the knowledge the owner and staff have for lighting. They go out of your way to make sure everything is perfect. I was in stores many times all the way to Toronto and have never had the service, experience and selection like I did at City Lightz. Thank you for all your hard work, I know I wasnt an easy customer to work with but thanks for having patience, Jim and Marlene you guys work amazing together and I will definitely reccommend you to everyone. My house looks amazing.
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April 2019 by N Bath Joy
Best lighting store in town with the best prices!! Marlene is an amazing sales lady that goes out of her way to make sure you are 110% satisfied!
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October 2017 by bstu6553
By far the best lighting showroom I have been in lately. The customer service in this store is superior to any other store in the city that I have been in. The review about the owner being rude is obviously someone who has never dealt with Jim or by someone else who works at another local store feeling their business is threatened by this store. Product is new and different then others and staff is always helpful and know their product. Its all about customer service and this place has it!!
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September 2017 by dian0943
Have been in a couple times and was treated rudely by the owner on both occasions. It was though he was too busy to even be polite and I had an entire house to fill with new light fixtures. I always try to go out of my way to treat people in retail well, having once worked in it myself. It didn't matter, sadly.
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May 2017 by CyndiS870476
I wanted different light fixtures and am VERY indecisive. Mike, Marlene and Jim were patient and awesome in helping my choose lighting for my entire new house. Keep in mind they have a lot more to choose from online and will beat others pricing.
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May 2017 by Vee909
Product is nice but listening to two people complain about other workers wasn't so nice. I will not be returning.
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May 2017 by KLaslow86
Searching for lighting for our new house has been challenging. City Lightz were wonderful to work with. The lights they have are amazing and well priced. The staff at City Lightz are extremely friendly, knowledgeable and happy to help all the way through. The store is clean and easy to shop. They made picking the lights out for my house simple and easy. I have a hard time believing that anyone could have a negative experience there. I will be recommending to all my friends and clients.
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April 2017 by Elizabeth798
I would give a 0 if possible. Very rude and lacks customer service. Won't be back and will never recommend.