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February 2024 by Taylor T
Found what I needed. Lady was very helpful
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February 2024 by andre st.michel
I had a problem learning how to use my sewing machine and they did not hesitate at all to get my machine up and working for me. Keep in mind there was no maintenance but they taught me how to use my machine and I appreciate that so much thank you !!!! St Catherine’s Welland Ave Fabricland
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January 2024 by Black Frame Cinema
This is a fabulous establishment. People are friendly and they are very helpful
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December 2023 by SECRETz AGENDA
Let me explain the 2 stars. I called and spoke with Mary-ann (awesome, amazing employee) who accommodated my request to secure the proper material. I show up and speak with Julie who, for whatever reason made me feel incompetent in my request for material. So much so, that I simply asked if she could direct me to the employee (at the time I didn't know her name, Mary-ann). Julie responded with, "I don't know who you spoke with." Rather than, "Do you know who you spoke with?". I asked if she would mind paging for the employee who answered the phone 10 min prior. She walks off to the back and I had to ask if anyone spoke to me 10 min ago. Mary-ann responded, That flash encounter was enuf to stop me from going there again were it not for Mary-ann. 5 stars for Mary-ann. 2 for Julie as she was given several attempts to redeem herself.
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November 2023 by S Thomas
Wide range of fabrics and accessories. Sale currently on until 26 November 2023
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November 2023 by Paris McMeekin
Every time I go to fabricland, I’m so excited to get supplies as I love sewing and creating projects but every single time I go to the store, I leave super unhappy. I’m never greeted and if I am it’s always informing me that “we close at 7 on the dot just so you know” or no words at all. Im never asked if I need help while shopping and if I ask a question, I’m treated as if I have 3 heads and they act stupid with me since I’m not an expert at sewing. I’ve always left there feeling less and less confident. The people that work there make me not want to shop there but I always end up back for their beautiful fabrics hoping I’ll get better service.
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November 2023 by Mai Dowdie
Great selection, and the staff were friendly and helpful.
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October 2023 by Vladimir Kriska
I've come here a handful of times for many things but the one thing that set this place for me, was I brought in an old sweater that required a new zipper end piece thingy, it was almost closing time and I needed the sweater for work the very next morning, I came in and explained my situation and without hesitation was helped, they found exactly the piece I needed and even changed it for me right there on the spot, I was very grateful! Thank you to the lovely ladies working here!
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August 2023 by GALINDO ALVAREZ ANA LUCINA
Love their products, but really bad customer service!Too bad they are the only store in St Catharines! Clients have to put up with clerks' attitudes!
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June 2023 by Betsy Weinfurter
Pretty much what you would expect from a fabric store. It was more commercial as opposed to a quilt shop.
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June 2023 by Kamila Kaczmarek
Was there Wednesday May 17, 2023 with my Mom and dealt with the nicest lady ever. She was so kind, so professional and genuinely so helpful. (Brunette working until close) I think she was a supervisor or manager and if she was not she needs to be.
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December 2022 by Deb Biller
I have shopped at this store a few times in the past and found the staff to be very unfriendly but today took the cake. I tried with 2 different women to get some help. The first girl was so busy writing something on a paper that she didn't even look up and finally pointed to the back of the store. The second an older woman was busy straightening fabric and pointed me in another direction with a very vague description of where to look. That was enough for me. As I was leaving, I told the woman behind the desk what I thought of their unhelpful staff and that I would drive the distance to Fabricland in Burlington where at least the staff are friendly and helpful. I won't step foot in the Welland Ave, St. Catharines store again!!
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December 2022 by legend ofbeest
Horrible serviceWe walked in and walked right past this one employee (tall- white- long hair) didn't even bother to greet us or anyone that walked pass herAlso this European employee standing next to herThey both had a real bad attitude and when my mom asked them a question they both had the worse attitude and wanted to make my mom feel stupid for asking them a questionThey both need to be a bit more plesant dealing with customers
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November 2022 by Jeff Letvenuk
The staff is very friendly and helpful. There are always deals on bin end fabrics. Although I dont visit often as I am not good at sewing it is a hidden gem to find fabric for crafting or for kids costumes and playforts.
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September 2022 by Dianna Skrlac
Staff unwelcoming, rude, unprofessional and not qualified. BEWARE to those coming in for a specific measurement - make them MEASURE the fabric in front of you or they will just lie and say it’s what you’re asking for.I asked the woman 3 times for a specific measurement for the fabric I picked. She assured me this was the “standard measurement” ( it wasn’t) thankfully I have an amazing seamstress that was able to make do with what was given, no thanks to the worker.After getting the fabric cut I went to the cashier and waited while 2 coworkers talked as I just stood there - assuming they’d get back to work and confront a customer. After a couple minutes I had to interrupt them with an “excuse me” they both continued to talk during my payment and paid no attention.
