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March 2024 by Gurkirt singh
The worst service i ever had from this kfc there’s a black fatty girl working had a name tag Kaur which is so aggressive and rude to customers. The chicken was uncooked and raw. The customer service was even very
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March 2024 by Eddy New 007
This place went down way down won’t ever eat here is disgusting the food here won’t ever come
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March 2024 by Gord C
Could not understand order taker in DT. Tried extra crispy, first time. Extremely disappointed. Chicken was okay but NO flavour at all. Tasted like greasy flour. Yes it was crispy but NOT KFC seasoned. And, they've changed their coleslaw....not a fan of the new stuff.
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March 2024 by Cheryl Norman
Jeevan served me just now and she was very nice, and the entire team here is friendly.Dietary restrictions: I was able to order things without sugar.
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March 2024 by John Kocsis
This brand is doomed...cold tasteless food...employees who barely understand or speak English...have been to a half dozen different locations across Niagara in the past 6 months...they are all the same...have heard some locations are serving counterfeit food...I'm done with this
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March 2024 by Shiv On
Honestly we won’t be back. Came over to this one for convenience. But the service was super slow. What they should do is have order numbers for food rather than tossing out food as it’s ready. Orders got confused and I had to swap over one of my meals. Another frustration was the cashier was busy taking orders, and the woman packing the orders just leaves it in front of us on her counter, when it’s ready.. instead of walking 3 more steps and handing us our food.Staff was friendly.Place was dirty, and walked in to tables that had to be still cleaned. The countertop for ordering was dirty with smears.It’s a shame cause it was nice inside. Cosy and not too loud. Seemed like a nice please to just relax and hang out with friends. But we won’t be coming back. They need some serious help with organization.
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March 2024 by P Vilas
Went thru drive thru, the manager was really nice but I was very specific with my order. When I received my order It was totally wrong like absolutely totally wrong. The food was not good at all as well. I feel I was ripped off. I even asked before I drove off if it was what I ordered and the young man (probably didn't understand english) said yes its correct. But absolutely was not at all. I do NOT reccomend this KFC and I probably won't go back to it ever again.
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January 2024 by Martin Allan
Once again this KFC screwed up and didn’t give me everything I paid for. Best part was that there was no receipt in the bag to verify this. Not answering the phone when I called back. Definitely worth avoiding this place as they clearly don’t care.
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November 2023 by Orhan Berisa
It's one of the worst kfc to he honest with they made me wait over 45 min for it non of the kfc makes you wait this long most of the workers in there were on the phones instead of serving costumers
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November 2023 by Cassy Brown
So I finally have a credit card and neither your app or simply going through Google worked. Tried manually typing in the card number and using my Apple Pay and it wouldn’t work. Guess we’re not going to order from you. $164 order lost. Fix your online bugs.
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November 2023 by George Spartinos
Truly the slowest KFC mistake on the world,Run out of chicken 10 to 15 minute wait in drive-through always understaffed they’re not rude but by no means are Polite. Seems like at least one employee is getting trained. Every time I come in things take longer there is no doubt in my mind that the Colonel Sanders i is rolling in his grave right now thinking about the bad this place is.
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October 2023 by Jordan Gillespie
Fairly quickFries were a bit coldbut chicken was goodBoneless
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October 2023 by Iris
This place (379 Ontario Street in St Catharines) is a disgrace.I’ve ordered here twice for pickup. Neither time did they have the chicken ready, even though the order was put in on the website and gave a pickup time of 5:45. Today at 5:45 pm, they claimed they didn’t have a cook to prepare the chicken. Then they said the cook didn’t come in until 3:30. Then they said the chicken would be done in 20 to 35(!) minutes.The employees are rude and ignorant. They fabricate stories to make excuses for why they’re not doing their job. And I’ve had to explain on both occasions what an “online order” meant. I ended up leaving without my food, and have lodged a formal complaint.Avoid this location at all costs!
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September 2023 by Iris L.
This location is terrible. They never have the order ready when you arrive, and when you ask why not, they tell you that there is no cook, or no chicken, or both. The one time I did manage to get food there, the chicken was overcooked and dry, and the French fries were crazy greasy. Last night they told me it would take 20 to 35 minutes, and that they don't look at the online orders that come from the website. The people there are sooo rude. Why hasn't KFC done anything about this?? Save your money and go elsewhere. And definitely don't order ahead here!
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September 2023 by Michael S
We chose this place so we could grab a quick bite on the way to Toronto. (Better to buy food and a drink for 15 bucks here than to pay THREE TIMES that at Bud Stage!) MISTAKE!! The service at KFC on Ontario St. in St. Catharines was HORRIBLE. It took us over half an hour to get a simple combo chicken meal. Nothing tricky or large about our order. The service staff was mostly standing around looking "lost" when we finally decided to go in and see why they hadn't brought out our order. The restaurant was dirty, the washrooms were unkempt and looked as though they hadn't been cleaned in a week. (Nor updated in 10 or 20 years!!) Do NOT visit this location if you're looking for a good, quick meal in a place with SOME LEVEL of cleanliness.