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November 2023 by Crusty
Pick up the phone for the love of god
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November 2023 by Shannon
Associate went above and beyond to help me today. Had to put an item on hold for today and possibly tomorrow, they were so accommodating.
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October 2023 by Andrea Barber
I just had an amazing experience at the pen centre store. I came in beside myself regarding a previously purchased item. Matt at the store was more than patient and gracious with me in finding a solution. I think the product is amazing but the customer service is even better. Thank you!
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October 2023 by Abby Haidner
Amazing service and was able to exchange my pants without any issues.
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September 2023 by Heather McNabb
The ladies were helpful in finding what my grand daughter wanted.
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July 2023 by Gery Mercnik
Awesome selection of quality clothes ?
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June 2023 by Kiera B
I came to the store hoping to replace a pair of leggings with a nonfunctional seam and John was so great! He told me to choose a pair of leggings that felt comfortable. He asked what I looking for in a legging and he pulled a few different styles for me to try. He was so patient and offered to order the size and style I wanted from the warehouse and have it shipped to my home. Would gladly come back to shop. Thanks for the great experience, John!!
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May 2023 by Chris Nagy
The associates working the night shift on May 1st were fabulous. I bought a pair of commission pants back in January and they were too tight and just recently returned them without a physical receipt and they replaced them with another colour (black) which I wanted even more. They were top notch service. Wish I remembered all their names but Sam was one big help. Peace out,Thanks again!
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May 2023 by Vanessa Levay
Rachel at the Pen Centre location !!! Took the time to help me and ensure a great fit! Love this store !My daughter loves this location! I do too!!
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March 2023 by Lorraine S
Staff is always nice, store is clean and well stocked in my size.
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February 2023 by Sarah Zapata
I had an incredible experience at this store!! They didn’t have my stuff in store but Ryan helped me pick out my sizes and ordered everything right to my door! I will be buying from here again ?.
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December 2022 by Taylor Alice
The associates at this location seem to be in high-school with no work experience. Only one person greeted me with, “If you need help with anything I can be the one to help”. I think you need to work on scripts, as it was the weirdest greet I’ve ever experienced.The rest of the associates were gossiping amongst themselves, while leaving the store an absolute mess. The sizing was atrocious with both women & men sections.This is the worst Lulu I’ve ever been to.My friend applied here for part time work, and they “decided to move forward with another applicant”. Whoever is hiring here needs to be reevaluated. I find Lululemon would rather hire unqualified teenagers than someone with years of retail experience.This resonates with the experience of this location. ?
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December 2020 by Alex 143
Very helpful and friendly staff ensured I picked out great xmas gifts for my wife. I love Lululemon quality, which is 2nd to none.
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December 2019 by Victoria Bouchard
The customer service here was awful, definitely will never visit this location again. The person ‘helping’ me was extremely patronizing, and thought that ridiculing how I wear my lululemons was better than actually addressing the issue I had gone in with. Have been wearing these for 10+ years and will NEVER buy from this location. Absolutely awful.
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December 2019 by Randeep Butalia
Nice popup store, good markdowns. Lululemon s the best.
