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November 2023 by J Bee
If I could put 0/5 stars I would for the St. Catharines location I would. Went in at about 730 today (Sunday). Store closes at 8 pm saw they had a sale in the section I was looking in. "Buy 2 items get third free " had my three items went to the cash and was given attitude because I had Cash and couldn't use the self check out. And the employee had to cash me out. Didn't realize they frowned upon using Cash. And I'll mention this is a 7:55 so I'm not keeping the store open past closing. The sale I was told didn't apply to the items I had and I said then why is the sign hanging from one of the items I have ? "Who knows" I'm told. I was hoping the employee might have the answer... I wanted to return to look but was told no because they were closed. Then was told the 3 items must be all the same SKU # . I ended up not taking any because I was getting the run around by someone who wanted to be at home already. As it stands now I'll be calling the store and letting them know about this But I will not be going back. I'll go back to ordering the things I go to Michael's for online and at other stores. I don't want anymore employees to be inconvenienced by a customer expecting to make a purchase. Lost a regular customer today !
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November 2023 by Meagan Armstrong
Store is stocked pretty well even when there is a large sale running. The staff helped me find the right isle to go to which was nice. Overall not bad. The cash out part is slow though.
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November 2023 by Matthew Wilson
The staff is regularly pleasant but lacks some knowledge every now and then. The new self checkout is absolutely useless. It is a good store for your crafting and specialty holiday needs. I have found that stock on several regular crafting items has been spotty at best lately. All in all, it is a decent store.
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November 2023 by Catherine March
Unexpectedly, I found a couple of items that are selling - at this location only - for the In-fricken -credible discount of 75% off!(Regular: $15.99,Bought for: $5.00)❤️❤️❤️❤️
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November 2023 by Emma Cosby-Costiff
Michaels has always been my favorite go-to shop. It's a crafting wonderland that consistently delivers exactly what I need for my creative projects and gift-making.What sets Michaels apart is its diverse selection. Beyond crafting essentials, you'll always stumble upon exciting, unexpected finds, from seasonal decor to unique art pieces.The friendly staff and store's excellent organization make every visit a pleasure. Michaels has become an integral part of my creative journey, and I can't imagine crafting without it. Whether you're a crafter or just looking for something special, Michaels is the place to explore!
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November 2023 by J T
My favorite store beyond. Always has great stuff and prices. Super friendly staff. Especially the guy from Texas? Sorry I forget his name but he was awesome!
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October 2023 by Kolton
I had the most incredible shopping experience at Michaels recently, and it's all thanks to Ken! From the moment I walked into the store, I was greeted by his warm and friendly smile. It's clear that Ken is not only passionate about art supplies but also about providing top-notch customer service. On the hunt for some specific art materials, and Ken went above and beyond to help me find exactly what I needed. He patiently listened to my requirements and offered expert advice on the best products for my project. Ken's knowledge of the store's inventory was truly impressive, and he even introduced me to some fantastic art supplies I hadn't considered before. What stood out most was Ken's enthusiasm for art. He shared tips and techniques that have already taken my creative endeavors to the next level. Ken's passion is infectious, and I left the store feeling not only well-equipped with the best art supplies but also inspired to start my next masterpiece.Ken's exceptional customer service and his dedication to helping artists like me make Michaels an absolute gem of a store. I can't thank him enough for making my shopping experience so enjoyable and productive. If you're looking for art supplies and expert guidance, I highly recommend seeking out Ken at Michaels. You won't be disappointed!Thank you, Ken, for making my day and for being a true asset to the art-loving community at Michaels!
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September 2023 by Caitie
I didn’t get the employees name but a tall blonde guy was sooooo helpful and kind today!! He went above and beyond! I asked if they had any of a certain food colouring in stock because there was none on the shelf, and he dug through so many boxes looking for me! The average employee wouldn’t do this and I really appreciated it! Unfortunately they didn’t have it available but he suggested I try mixing the colours I have at home to make the one I needed! Shoutout to this guy, michaels is lucky to have him!!
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September 2023 by Marc Fleury
Needed the most basic model glue...you'd think the largest chain for crafts would stock it. Nope...guess I'll have to order online. So much for Brick and Mortar stores
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September 2023 by Debbie Wignall
Found what I needed. Was having a good experience until I got to the registers. They are all self serve! I always enjoyed a smiley face to talk to but this poor employee was run ragged. Everyone needed help and a few of us asked if we could have our purchases rang through by a person. I'm retired and it seems like I'm doing the work. The employee said this new system allows for more workers on the floor. I'd love to see the run down on hours for workers. I worked in retail management a lot of years and will bet the hours are just being cut to make more profit. The remaining workers just do more and are told to feed this crock about more staff. Upper management should know that even when a customer has a good experience on the floor, the last impression shoppers get is at the cash and that can turn a good experience into bad real quick. P.S. still no one one the floor, but a nice customer helped me.
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August 2023 by Annie CM
Great selection. Lots of sales on now. Don't forget your 30% off coupon for regular priced items.
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August 2023 by Alia Bhat
July 25th, 8:35 pm older lady at Cash was rude!I asked for a coupon, she said she didn't have a coupon! Racist and ignorant!The looks she gave me were like as if she wanted me out! I left all my stuff there and just bought a 2$ item.Ppl drive all the way spending gas to come here and we don't need this behaviour.Other girls are so nice and friendly, i visit this store everyday! just left my phone at home and i didn't have a coupon.I'll go back tomorrow hopefully this lady's not there.I buy something from Michael's everyday!
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July 2023 by cey “the possum”
I always come here for to buy my materials for arts and crafts! The staffs are nice and answers questions.
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July 2023 by Jay Haywood
Large store with a good selection. Clearance items need better signage for pricing otherwise no issues.
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June 2023 by Nancy
Love shopping here so many new projects I can create. I am doing a large diamond painting started it May 14th and I should be finished it my this Friday June 9th...
